111 CAMHS Clinician

Job overview

Providing telephone support and advise to Children and Young people up to 18 years’ old and their families/Carers calling 111 option two/Crisis line seeking urgent help for their mental health. The post holder will provide initial triage as well as information, support, signposting and advice about managing mental health. As a  clinician within the 111 service, you will have clinical oversight of the risk assessments, respond to urgent need for assessment and provide clinical supervision to junior team members as well as completing the quality checks required and the data pulling for the national 111 reviews

You will provide compassionate and professional support to callers and will support and assist Children and Young People (CYP), families, and carers who support them, to cope more effectively with their mental health.

You will assist callers to manage their distress and challenges/difficulties which they might be struggling to deal with and identify immediate and non-immediate responses to 111/crisis line triage assessments. You will provide risk assessment to any caller who may require urgent assessment, or any call which the appropriate response is unclear. The post holder will be part of the RISE Children and Young People Urgent Care Mental Health 111 service.

Main duties of the job

• When a person calls 111/Crisis line, the post holder provide clinical risk and mental state triage and assessment.
• Provide emotional support, onward urgent referral, transfer to 999, when necessary, for callers who need emergency and urgent mental heath support in a crisis 12 hours a day, seven days a week.
• The post holder will be expert in de-escalating crisis and supporting CYP and family/carers in distress and an emotional state.
• To work in partnership with others to assess and identify the child’s/Young person’s needs, taking into account parenting capacity, environmental as well as the child’s/ Young person’s needs
• Complete urgent risk assessments as indicated following robust triage of the call in line with CWPT / RISE procedures and risk assessment policies.
• To Identify areas of need for CYP and their families and to assist their being able to access appropriate services for support.
• Provide advice and guidance on mental health problems.
• To act always in such a way as to promote and safeguard the wellbeing and interests of CYP and their families/carers in accordance with national occupation standard.
• Work without direct supervision to deliver triage of patients via the telephone.
• Ensure good documentation is provided and entered with the appropriate systems of record keeping.
• Attend regular supervision sessions with appointed clinical and management supervisor.

Detailed job description and main responsibilities

• When a person calls 111/Crisis line, the post holder provide clinical risk and mental state triage and assessment.
• Provide emotional support, onward urgent referral, transfer to 999, when necessary, for callers who need emergency and urgent mental heath support in a crisis 12 hours a day, seven days a week.
• The post holder will be expert in de-escalating crisis and supporting CYP and family/carers in distress and an emotional state.
• To work in partnership with others to assess and identify the child’s/Young person’s needs, taking into account parenting capacity, environmental as well as the child’s/ Young person’s needs.
• Using a range of interventions to empower patients’ carers and families to manage distress and crisis effectively.
• Complete urgent risk assessments as indicated following robust triage of the call in line with CWPT / RISE procedures and risk assessment policies.
• To Identify areas of need for CYP and their families and to assist their being able to access appropriate services for support.
• Champion patients’ rights, including dignity, equality, diversity, choice, and respect.
• Provide advice and guidance on mental health problems.
• To act always in such a way as to promote and safeguard the wellbeing and interests of CYP and their families/carers in accordance with national occupation standard.
• Work without direct supervision to deliver triage of patients via the telephone.
• Ensure good documentation is provided and entered with the appropriate systems of record keeping.
• Attend regular supervision sessions with appointed clinical and management supervisor.