# Workforce Systems Administrator > NHS job listing from Job Clerk for Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/workforce-systems-administrator/f174de66-0d8d-4ab6-b3de-d2aa0644055b - **Markdown:** https://www.jobclerk.com/job/workforce-systems-administrator/f174de66-0d8d-4ab6-b3de-d2aa0644055b.md ## Summary - **Status:** Live - **Employer:** Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust - **Town:** Wigan - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time, Job share, Flexible working, 30 hours per week (Monday to Friday) - **Closing date:** 2026-06-19T16:00:00.000Z - **Posted:** 2026-06-04T12:13:34.823Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Wigan/Wrightington_Wigan_Leigh_Teaching_Hospitals_NHS_Foundation_Trust/Admin/Admin-v8030691 - **Application URL:** https://apps.trac.jobs/job-advert/8030691?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.wwl.nhs.uk ## Job Content ### Job overview WWL has an exciting new opportunity to join our Workforce Team as a Workforce Systems Administrator. The  role provides administrative and system support to ensure the effective operation and data quality of workforce systems across the Trust. The post holder will work closely with Workforce Systems colleagues, Payroll, HR/People Services and operational managers to ensure workforce data is maintained accurately and queries are resolved promptly. ### Main duties of the job The post holder will support the maintenance and use of workforce systems including the Electronic Staff Record (ESR), e-Rostering and other people systems used within the Trust. The role supports managers and staff with system queries, maintains accurate workforce data and assists in ensuring that workforce systems operate effectively to support workforce management, payroll processes and reporting. ### Detailed job description and main responsibilities ### Workforce Systems Administration - Provide daily administrative support for ESR, e-Rostering, and other workforce systems. - Maintain accurate employee records and update workforce data. - Process changes such as starters, leavers, and contractual amendments. - Ensure timely updates to support payroll and reporting. - Manage shared inboxes and ensure workforce system queries are logged and resolved. ### System User Support - Respond to manager and staff queries about workforce systems. - Support self‑service functionality for ESR and other systems. - Troubleshoot basic system issues and escalate complex ones. - Guide managers on system processes and workforce procedures. - Manage user accounts, access controls, and permissions. ### Data Quality and Compliance - Carry out routine data quality checks. - Identify and escalate data inconsistencies. - Support correction of system errors. - Ensure compliance with information governance and confidentiality requirements. ### Rostering System Support - Provide day‑to‑day support for e‑Rostering. - Assist with roster administration queries and basic updates. - Monitor roster compliance and escalate issues as needed. - Support data checks to ensure roster data matches workforce records. ### Reporting and Information Support - Assist with producing routine workforce system reports. - Support preparation of data extracts for planning and operational reporting. - Maintain logs and documentation for system requests and changes. - Support reporting and analytics activity. ### Continuous Improvement - Contribute to system improvement initiatives and updates. - Help develop system guidance and process documentation. - Participate in training to maintain up‑to‑date system knowledge. ### General Responsibilities - Maintain confidentiality and uphold data protection standards. - Work flexibly to meet service needs. - Engage in personal development and training. - Contribute to a positive working environment. - Promote organisational values, behaviours, vision, and goals ## Job Details WWL has an exciting new opportunity to join our Workforce Team as a Workforce Systems Administrator. The role provides administrative and system support to ensure the effective operation and data quality of workforce systems across the Trust. The post holder will work closely with Workforce Systems colleagues, Payroll, HR/People Services and operational managers to ensure workforce data is maintained accurately and queries are resolved promptly. ## Job Description The post holder will support the maintenance and use of workforce systems including the Electronic Staff Record (ESR), e-Rostering and other people systems used within the Trust. The role supports managers and staff with system queries, maintains accurate workforce data and assists in ensuring that workforce systems operate effectively to support workforce management, payroll processes and reporting. ## Responsibilities Provide daily administrative support for ESR, e-Rostering, and other workforce systems. Maintain accurate employee records and update workforce data. Process changes such as starters, leavers, and contractual amendments. Ensure timely updates to support payroll and reporting. Manage shared inboxes and ensure workforce system queries are logged and resolved. Respond to manager and staff queries about workforce systems. Support self‑service functionality for ESR and other systems. Troubleshoot basic system issues and escalate complex ones. Guide managers on system processes and workforce procedures. Manage user accounts, access controls, and permissions. Carry out routine data quality checks. Identify and escalate data inconsistencies. Support correction of system errors. Ensure compliance with information governance and confidentiality requirements. Provide day‑to‑day support for e‑Rostering. Assist with roster administration queries and basic updates. Monitor roster compliance and escalate issues as needed. Support data checks to ensure roster data matches workforce records. Assist with producing routine workforce system reports. Support preparation of data extracts for planning and operational reporting. Maintain logs and documentation for system requests and changes. Support reporting and analytics activity. Contribute to system improvement initiatives and updates. Help develop system guidance and process documentation. Participate in training to maintain up‑to‑date system knowledge. Maintain confidentiality and uphold data protection standards. Work flexibly to meet service needs. Engage in personal development and training. Contribute to a positive working environment. Promote organisational values, behaviours, vision, and goals ## Person Specification ### Skills **Essential** - Microsoft Office i.e., Excel, Work and Outlook - Effective time management - Excellent verbal and written communication - Accurate data input and attention to detail - Provide advice and guidance to all levels of staff - Use of analytical skills to investigate and resolve queries - Ability to plan and organise workload to achieve deadlines **Desirable** - Ability to deal sensitively with confidential information - Electronic Staff Record (ESR) - Able to work to deadlines - Problem solving - Analyse and communicate complex information ### Knowledge **Essential** - Awareness of ESR (Electronic Staff Record) system functions, or similar HR/payroll systems - Understanding of employee lifecycle processes (e.g., recruitment changes, contractual amendments, terminations) - Understanding of confidentiality and information governance - Knowledge of data protection principles (e.g., GDPR) and maintaining confidentiality when handling staff data - Understanding of data quality importance and accuracy in data entry **Desirable** - NHS Terms and Conditions Statutory and regulatory legislation - Awareness of NHS structures, departments, and staff groups ### Experience **Essential** - Customer service - Working in an office environment - Administration - Electronic system/s e.g. Electronic Staff Record (ESR) Management of confidential information **Desirable** - Experience working in the NHS - Experience working with workforce systems such as ESR ### Qualifications **Essential** - Educated to NVQ Level 3 (or equivalent) in Business Administration, HR or a related subject or equivalent experience - GCSE English and Maths (or equivalent) **Desirable** - Qualification or training relating to HR, information systems or administration - ECDL or equivalent qualification/s or experience ### Additional Information **Essential** - Team player - Able to work on own initiative, - Professional attitude - Motivated by continuous improvement - Ability to work for prolonged periods of time using display screen equipment - Flexible approach to work **Desirable** - Safeguarding, health & safety, and data protection knowledge ## Documents - [job description (pdf, 175.1kb)](https://www.healthjobsuk.com/documents?vdoc=10349126) - [person specification (pdf, 147.3kb)](https://www.healthjobsuk.com/documents?vdoc=10349127) - [what wwl can offer you (pdf, 42.7kb)](https://www.healthjobsuk.com/documents?edoc=2701) - [applying for nhs vacancies guidance (pdf, 241.2kb)](https://www.healthjobsuk.com/documents?edoc=2884) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.