# Workforce Systems Administrator > NHS job listing from Job Clerk for University College London Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/workforce-systems-administrator/c787558f-34f6-4aaa-8744-b3bc80c4d5e7 - **Markdown:** https://www.jobclerk.com/job/workforce-systems-administrator/c787558f-34f6-4aaa-8744-b3bc80c4d5e7.md ## Summary - **Status:** Live - **Employer:** University College London Hospitals NHS Foundation Trust - **Location:** University College Hospital - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £31,554 - £33,270 per annum inclusive of HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-11-01T23:59:00.000Z - **Posted:** 2026-10-09T11:21:48.978Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/University_College_London_Hospitals_NHS_Foundation_Trust/Human_Resources/Human_Resources-v8356008 - **Application URL:** https://apps.trac.jobs/job-advert/8356008?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uclh.nhs.uk ## Job Content ### Job overview We are seeking an approachable, professional and motivated Workforce Systems Administrator with a drive to provide excellent customer service to join our innovative and dynamic Workforce Systems team at University College London Hospitals. This is an exciting opportunity to contribute to the delivery of high-quality workforce systems support for the Trust. Our ideal candidate will have a background in a high-volume administrative role in HR, Recruitment or Payroll, good people skills and the ability to communicate effectively with staff at all levels. The successful candidate will be joining an award-winning Workforce Intelligence function embedded within the Workforce Directorate. ### Main duties of the job The post holder is responsible for providing ESR support to managers. In addition, the post holder will administer smartcard support including resetting passcodes and updating certificates. Ensure the registration authority policy is followed to administrate smartcard access for employees, honorary contract holders and temporary staff. Promote the use of employee self-service including updating personal information and viewing payslips on-line. Supporting employees in gaining access to employee self-service, ensuring accurate email addresses are recorded, helping with password resets and unlocking accounts where appropriate. Responsible for ensuring you work in the most efficient way, maximising the use of ESR. The post holder should be responsible for ensuring that any complaints and problems are addressed or escalated and the Workforce Systems Lead is aware of all issues. Responsible for administering the automated New Starter on-boarding process, escalating any complex issues to the Workforce Systems Lead when required. ### Detailed job description and main responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Workforce Intelligence plays a crucial role in enabling data‑driven decision‑making across the organisation by providing robust, accurate and timely workforce information. As a centre of excellence, the team delivers national and internal workforce reporting, supports statutory requirements, and drives strategic workforce planning. All Workforce information is held on our internal Workforce Systems including Electronic Staff Records (ESR) and our local data warehouse. We have a dedicated Workforce Systems team who support the use and administration of these systems, led by the Workforce Systems Lead. We are the Trust’s central hub for managing the integrity of workforce data within ESR, including position management, establishment control, cost centre alignment and reconciliation with the General Ledger. The team also oversees local data warehouse development and provides a responsive ESR support service to internal stakeholders. Our department has been recognised for its impact and innovation, with multiple Trust‑level award nominations and individual staff awards for excellence. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? ## Person Specification ### Experience **Essential** - Experience of working in a high-volume administration role in a HR, Payroll or Recruitment setting. - Proven champion of customer experience - Proven NHS/public sector experience - Engaging and Motivating others - Experience of being able to balance competing priorities and meet personal and organisational targets. **Desirable** - NHS Registration Authority smartcard administration experience ### Communication **Essential** - Ability to form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds including client managers and team members - Excellent communication skills, written, verbal and listening ### Skills and Abilities **Essential** - Quality focussed with an innovative, flexible approach and the ability to problem solve - Excellent attention to detail - Well organised, systematic thinker - Able to manage a high-volume workload - Ability to respond to urgent situations in a calm, empathetic and logical manner and manage stressful situations - Sound IT skills (Microsoft Office, Word), experience of manipulating HR databases ### Knowledge and Qualifications **Essential** - Educated to post GCSE level - Evidence of continuing professional development including regular attendance on internal and external study programmes **Desirable** - Experience of using Electronic Staff Records (ESR) in an acute NHS Setting. - Knowledge of NHS AfC Terms and Conditions. ## Documents - [uclh values (pdf, 919.9kb)](https://www.healthjobsuk.com/documents?edoc=2685) - [job description (pdf, 408.4kb)](https://www.healthjobsuk.com/documents?vdoc=10681979) - [functional requirements (pdf, 262.3kb)](https://www.healthjobsuk.com/documents?vdoc=10681980) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.