# Workforce Planning Support Analyst > NHS job listing from Job Clerk for North East Ambulance Service NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/workforce-planning-support-analyst/c71cf94d-e7e3-4142-a3f0-d3c65f605cde - **Markdown:** https://www.jobclerk.com/job/workforce-planning-support-analyst/c71cf94d-e7e3-4142-a3f0-d3c65f605cde.md ## Summary - **Status:** Live - **Employer:** North East Ambulance Service NHS Foundation Trust - **Location:** Ambulance Headquarters, Bernicia House - **Workplace type:** onsite - **Profession:** Analyst - **Grade:** Band 4 - **Salary:** £27,485 - £30,162 Plus Unsocial Hours Payments as per Section 2 NHS T&Cs - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week (Shifts may be up to 1:30am) - **Closing date:** 2026-10-21T22:59:00.000Z - **Posted:** 2026-10-07T12:06:13.719Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Newcastle_upon_Tyne/North_East_Ambulance_Service_NHS_Foundation_Trust/Information_Analyst/Information_Analyst-v8332126 - **Application URL:** https://apps.trac.jobs/job-advert/8332126?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.neas.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen to work in our Emergency Operations Centre (EOC), based at Ambulance Headquarters - Newcastle, as a Workforce Planning Support Analyst. 1 x Permanent As a member of the Workforce Scheduling and Planning Team, the post holder will provide vital support to the Workforce Planning Analysts (Scheduling and Forecasting) to enable successful delivery of service across all work streams, this includes but is not limited to, 999, 111, Patient Transport Services and the Integrated Urgent Care Clinical Assessment Service. The post holder will also be responsible for providing insights on actual performance vs forecast, working closely with colleagues within the workforce planning team, and using this analysis to build recommendations around future performance. Your expertise across a multi-site, multi-skilled environment will be essential to support the Trust in delivering to stretching standards and targets all designed to ensure patient safety. ### Main duties of the job Workforce Planning Support Analyst The Workforce Planning Support Analyst will be the first point of contact for scheduling queries that fall outside of the long-term scheduling remit, (\>6 weeks), and will assist the team in maintaining the working pattern flexibility across all work streams, the optimisation of resources, shrinkage management and delivery of service on a daily basis. The Workforce Planning Analyst will bear responsibility for escalations in poor performance or business continuity situations and will maintain the daily action log for analysis when required ### Detailed job description and main responsibilities For full duties and responsibilities of the role please refer to the attached job description and person specification. ## Person Specification ### Experience **Essential** - Awareness of core concepts of contact centre planning including: Service level and intra-day management - Knowledge or experience of statistical analysis. **Desirable** - Experience of planning/Intraday Management within a contact centre environment - Experience of analysis and reporting of contact centre performance. ### Qualifications **Essential** - GCSE (Grades A-C) or higher/equivalent in Maths and English or relevant knowledge of workforce management, specifically intraday management - GCSE (Grades A-C) or higher/equivalent in ICT/Computing or demonstrable skills in Microsoft Excel gained through relevant experience. **Desirable** - A-Level qualification in a relevant business discipline or significant relevant experience of data analysis. - ECDL ## Documents - [secondment policy (pdf, 344.7kb)](https://www.healthjobsuk.com/documents?edoc=3105) - [recruitment policy 2026 (pdf, 317.4kb)](https://www.healthjobsuk.com/documents?edoc=3093) - [use of artificial intelligence (pdf, 168.6kb)](https://www.healthjobsuk.com/documents?edoc=3053) - [collection of personal data explained (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?edoc=2812) - [job description & person specification (pdf, 520.3kb)](https://www.healthjobsuk.com/documents?vdoc=10655228) - [applicant guidance notes july 2025 neas (pdf, 312.7kb)](https://www.healthjobsuk.com/documents?edoc=2966) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.