# Workforce Information Support Officer (Band 3)

> NHS job listing from Job Clerk for Airedale NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/workforce-information-support-officer-band-3/5cffbeab-9426-4244-812b-d380586cbebe
- **Markdown:** https://www.jobclerk.com/job/workforce-information-support-officer-band-3/5cffbeab-9426-4244-812b-d380586cbebe.md

## Summary

- **Status:** Live
- **Employer:** Airedale NHS Foundation Trust
- **Location:** Airedale General Hospital
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 Per Annum
- **Contract type:** Permanent
- **Employment type:** Full time, Flexible working, 37.5 hours per week (37.5)
- **Closing date:** 2026-09-06T22:59:00.000Z
- **Posted:** 2026-08-21T11:00:58.951Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Yorkshire/Steeton/Airedale_NHS_Foundation_Trust/Workforce_Information/Workforce_Information-v8243684
- **Application URL:** https://apps.trac.jobs/job-advert/8243684?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.airedale-trust.nhs.uk

## Job Content

### Job overview

Do you like variety? Do you have good Microsoft Excel skills? Are you looking for a new challenge? The Workforce Information Team sits within our People Systems and Resourcing Team that comprises of e-rostering/medical rota, recruitment and temporary staffing. We are a friendly, flexible and supportive team and we feel this role is great experience for anyone looking for a career in HR Information or a related field.

This role will be based onsite at Airedale General Hospital/Gateway House (Skipton) and will require the postholder to be on site for a minimum of 80% of the week.

### Main duties of the job

The role will involve daily, weekly and monthly reporting to deadlines, picking up queries in relation to information, and working on updating HR Information systems. The information we work with is highly confidential, and is often reported at a National level, and therefore, excellent attention to detail, and an ability to identify issues with data quality is key to this role. Also essential are strong excel skills and a good understanding of information governance.

### Detailed job description and main responsibilities

Alongside the Workforce Information Analyst this role will provide support to the Workforce Information Team which is a joint service with Bradford Teaching Hospitals NHS Foundation Trust.

The role involves answering queries over the phone and via email from employees and line managers and assisting with ESR queries such as assisting with login queries and supporting managers with ESR. You will also be responsible for running routine and ad-hoc reports from ESR and manipulating the data in Excel so that it is presented in a easily understandable format.

Please see the attached job description and person specification for full details of the role.

## Person Specification

### Skills

**Essential**

- Excellent interpersonal skills and ability to influence at all levels
- Excellent analytical and problem solving skills
- Ability to cope with multiple tasks and prioritise workloads effectively and meet set deadlines
- Proven organisational and highly defined communication skills
- Highly developed and wide ranging IT Skills e.g. Advanced Excel, data manipulation, producing graphs
- Ability to diagnose problems and propose creative and practical solutions

### Knowledge

**Essential**

- Technical knowledge in business/administrative processes.
- Systems knowledge

**Desirable**

- In-depth knowledge of the ESR system

### Experience

**Essential**

- Experience of using ESR Business Intelligence
- Experience of working across a large complex organisation
- Experience of communicating both verbally and in writing to Senior Management
- Experience of preparing reports that communicate complex information in an accessible format

### Qualifications

**Essential**

- Diploma/NVQ level 3 or equivalent level of knowledge or experience

**Desirable**

- ECDL

### Personal Attributes

**Essential**

- Able to work under pressure to meet deadlines
- Self-motivated and resilient
- Able to work within the Trust Right Care Values & Behaviours framework

**Desirable**

- Professional credibility

## Documents

- [links (pdf, 207.1kb)](https://www.healthjobsuk.com/documents?edoc=1669)
- [ai statement (pdf, 304.4kb)](https://www.healthjobsuk.com/documents?edoc=2960)
- [privacy notice (pdf, 70.0kb)](https://www.healthjobsuk.com/documents?edoc=1621)
- [probation policy (pdf, 323.9kb)](https://www.healthjobsuk.com/documents?edoc=2588)
- [applying for a job (pdf, 286.0kb)](https://www.healthjobsuk.com/documents?edoc=3022)
- [values & behaviours (pdf, 681.3kb)](https://www.healthjobsuk.com/documents?edoc=1615)
- [airedale welcome brochure (pdf, 1.6mb)](https://www.healthjobsuk.com/documents?edoc=2741)
- [trust inclusion statement (pdf, 266.4kb)](https://www.healthjobsuk.com/documents?edoc=2502)
- [information for applicants (pdf, 285.5kb)](https://www.healthjobsuk.com/documents?edoc=2587)
- [disclosure & barring policy (pdf, 334.5kb)](https://www.healthjobsuk.com/documents?edoc=3061)
- [airedale recruitment process guide (pdf, 142.4kb)](https://www.healthjobsuk.com/documents?edoc=1885)
- [job description & person specification (pdf, 784.5kb)](https://www.healthjobsuk.com/documents?vdoc=10554928)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.