# Ward Clerk

> NHS job listing from Job Clerk for Queen Victoria Hospital NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/ward-clerk/a5a2f72f-1457-487f-97bf-6a05901451a2
- **Markdown:** https://www.jobclerk.com/job/ward-clerk/a5a2f72f-1457-487f-97bf-6a05901451a2.md

## Summary

- **Status:** Live
- **Employer:** Queen Victoria Hospital NHS Foundation Trust
- **Town:** East Grinstead
- **Region:** South East
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum pro rata for part time
- **Contract type:** Permanent
- **Employment type:** Full time - 34.5 hours per week
- **Closing date:** 2026-08-03T23:59:00.000Z
- **Posted:** 2026-07-20T08:42:26.341Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Sussex/East_Grinstead/Queen_Victoria_Hospital_NHS_Foundation_Trust/Admin/Admin-v8047635
- **Application URL:** https://apps.trac.jobs/job-advert/8047635?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.qvh.nhs.uk

## Job Content

### Job overview

The post holder will be a key member of the team providing a professional and efficient administration and clerical support to the Canadian Wing team.

To provide administrative and clerical support to the Canadian Wing  team and undertake reception duties within the unit as required, providing patients and visitors with non-clinical assistance.

The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers.

### Main duties of the job

To provide administrative and clerical support to the nursing and surgical teams and undertake reception duties within the ward as required,

providing patients, families and visitors with non-clinical assistance. The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers.

You will need to be able to work under pressure, have the ability to prioritise, have a polite and pleasant telephone manner and be courteous when dealing with staff and the public.

### Detailed job description and main responsibilities

- Be the first point of contact on the reception desk and ‘front-of-house’, greeting patients and visitors keeping them regularly informed of

any delay.

- Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic,

polite and courteous manner.

- Take and relay accurate messages and information for clinical staff.
- Respond to emails and send messages in a timely manner.
- Liaise with other Ward Clerks and secretaries in the hospital and clinics.
- Respond to queries and know when to escalate appropriately.
- To undertake clerical duties as directed by clinical staff on duty or the manager.
- Report any problems to the manager/ Nurse-in-Charge as appropriate.
- Add and update Patient Centre with patient’s forthcoming appointments, attendance, referral and demographic information including GP

information); compile notes/arrange for existing notes to be located/ identified and delivered.

- Collect and deliver post for both internal and external mail.
- Collect and deliver notes, x-ray reports, pathology specimens to other departments within the hospital under the direction of clinical

staff.

- Undertaking photocopying activities and the distribution of copies as required.
- Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
- Arrange follow-up appointments and transport (where appropriate) as directed by clinical staff.
- Ensure adequate stationery supplies are available and re-stock as necessary, informing the Nurse-in-charge of supply issues.
- Undertake data entry for ward based audits and trust audits accurately and in a timely manner

## Person Specification

### Skills

**Essential**

- Computer literacy skills
- Able to prioritise own workload and require minimal supervision
- Able to multitask

### Knowledge

**Essential**

- Knowledge and evidence of use of computer systems to enter data accurately

**Desirable**

- Knowledge of Patient Centre/ Patient Administration System (PAS)

### Experience

**Essential**

- Dealing with the public/ customer service experience
- Awareness of patient confidentiality and the Data Protection Act

**Desirable**

- Familiarity with hospital environment
- Use of computer/ IT systems

### Qualifications

**Essential**

- A good standard of secondary education to include GSCE English and Maths or equivalent
- Excellent command of English both written and verbal

## Documents

- [qvh information (pdf, 2.6mb)](https://www.healthjobsuk.com/documents?edoc=1058)
- [job description (pdf, 349.0kb)](https://www.healthjobsuk.com/documents?vdoc=10336615)
- [relocation policy (pdf, 631.3kb)](https://www.healthjobsuk.com/documents?edoc=2763)
- [qvh privacy notice (pdf, 154.7kb)](https://www.healthjobsuk.com/documents?edoc=1563)
- [dbs code of practice (pdf, 149.6kb)](https://www.healthjobsuk.com/documents?edoc=1130)
- [recruitment of ex-offenders (pdf, 76.8kb)](https://www.healthjobsuk.com/documents?edoc=1137)
- [guidance notes for applicants (pdf, 320.6kb)](https://www.healthjobsuk.com/documents?edoc=3012)
- [qvh statement of conditions, vision and values (pdf, 200.6kb)](https://www.healthjobsuk.com/documents?edoc=2742)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.