# Ward Clerk

> NHS job listing from Job Clerk for James Paget University Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/ward-clerk/4553b6db-f2d2-4e81-a5d2-13a36faf90f2
- **Markdown:** https://www.jobclerk.com/job/ward-clerk/4553b6db-f2d2-4e81-a5d2-13a36faf90f2.md

## Summary

- **Status:** Live
- **Employer:** James Paget University Hospitals NHS Foundation Trust
- **Location:** James Paget University Hospital
- **Workplace type:** onsite
- **Profession:** Ward clerk
- **Salary:** £25272.00
- **Contract type:** Permanent
- **Employment type:** Part time - 24 hours per week (3 days per week, 08:00-16:30, Monday to Friday)
- **Closing date:** 2026-10-18T22:59:00.000Z
- **Posted:** 2026-10-05T08:46:14.375Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8316989
- **Application URL:** https://apps.trac.jobs/job-advert/8316989?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.jpaget.nhs.uk

## Job Content

### Job overview

We are looking for a motivated and organised Ward Clerk to join our Maternity Administration Team. Based primarily within Maternity Triage and Maternity Assessment Unit (MAU), you will provide a welcoming reception service, support patient flow and act as the first point of contact for women, families and healthcare professionals. This is a varied and rewarding role where you will play an important part in supporting safe, effective maternity care and ensuring patients receive a positive experience from the moment they arrive.

### Main duties of the job

- Provide a welcoming and professional reception service for women and families attending Maternity Triage and Maternity Assessment Unit (MAU).
- Act as the first point of contact for patients, visitors and healthcare professionals in person and by telephone.
- Register patient attendances and maintain accurate electronic patient records.
- Support patient flow by communicating effectively with clinical staff and escalating concerns where appropriate.
- Maintain a visible presence within the reception area and support the safe monitoring of patients awaiting assessment.
- Manage patient documentation, correspondence, shared inboxes and routine administrative tasks.
- Liaise with multidisciplinary teams to support the smooth and efficient running of the service.
- Ensure confidentiality is maintained and information is handled in accordance with Trust policies.
- Provide administrative support across maternity services as required to meet service needs.
- We are looking for someone with excellent communication and IT skills, strong organisational abilities, attention to detail and the ability to remain calm and professional in a busy environment.

### Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details of the role and responsibilities.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Skills and Knowledge

**Essential**

- Excellent communication and interpersonal skills.
- Good keyboard and IT skills.
- Ability to prioritise workload effectively.
- Good attention to detail.
- Ability to remain calm under pressure.
- Ability to work independently and as part of a team.
- Professional and compassionate approach when dealing with patients.
- Ability to recognise concerns and escalate appropriately.
- Flexible approach to supporting all maternity administration areas.

### Knowledge and Experience

**Essential**

- Minimum of 6 months previous experience in an administrative or clerical role.
- Experience working directly with the public.
- Understanding of confidentiality and data protection requirements.
- Experience working in a busy environment with competing priorities.

**Desirable**

- Experience within the NHS or healthcare setting.
- Knowledge of maternity services.
- Experience using NHS systems including IPM, E3, CRIS or similar.
- Understanding of patient pathways and appointment processes.

### Education and Qualifications

**Essential**

- GCSE Grade 4/C or above in English and Mathematics or equivalent qualification.

**Desirable**

- NVQ Level 2/3 in Business Administration or other relevant subject or admin qualification.
- ECDL or equivalent IT qualification.

## Documents

- [apollo project (pdf, 12.6mb)](https://www.healthjobsuk.com/documents?edoc=2896)
- [ward clerk jd (pdf, 720.5kb)](https://www.healthjobsuk.com/documents?vdoc=10638135)
- [recruitment 2025 (pdf, 4.7mb)](https://www.healthjobsuk.com/documents?edoc=2736)
- [hospital site map (pdf, 2.7mb)](https://www.healthjobsuk.com/documents?edoc=1745)
- [apollo care start (pdf, 12.0mb)](https://www.healthjobsuk.com/documents?edoc=2895)
- [princes trust support (jpg, 422.2kb)](https://www.healthjobsuk.com/documents?edoc=2740)
- [recruitment of ex-offenders (pdf, 90.9kb)](https://www.healthjobsuk.com/documents?edoc=1988)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.