# Ward Clerk - Swinley Ward > NHS job listing from Job Clerk for Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ward-clerk-swinley-ward/8a34c74a-fb17-4e4c-833f-964317ae04d3 - **Markdown:** https://www.jobclerk.com/job/ward-clerk-swinley-ward/8a34c74a-fb17-4e4c-833f-964317ae04d3.md ## Summary - **Status:** Live - **Employer:** Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust - **Town:** Wigan - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Sunday) - **Closing date:** 2026-06-05T23:59:00.000Z - **Posted:** 2026-05-22T09:32:07.712Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Wigan/Wrightington_Wigan_Leigh_Teaching_Hospitals_NHS_Foundation_Trust/Surgery/Surgery-v8032073 - **Application URL:** https://apps.trac.jobs/job-advert/8032073?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.wwl.nhs.uk ## Job Content ### Job overview Ward Clerk - Swinley Ward The Ward Clerk plays a vital administrative and coordination role on  Swinley Ward, a busy 26-bedded surgical ward, supporting the multidisciplinary team to ensure the smooth day-to-day running of the ward and associated  GAU. Working 12-hour shifts, Monday to Sunday, including bank holidays, the post holder acts as a key point of contact for patients, relatives, and staff, helping to maintain high standards of patient care and safety in a fast-paced clinical environment. ### Main duties of the job Key Responsibilities - Provide comprehensive administrative support to the surgical ward and gynaecology clinic - Act as the first point of contact for patients, relatives, visitors, and external departments - Manage patient admissions, discharges, and transfers on electronic systems - Maintain accurate patient records, notes, and documentation in line with confidentiality and data protection policies - Coordinate communication between nursing staff, medical teams, theatres, diagnostics, and outpatient services - Support clinic activity, including appointment coordination, patient flow, and clinic preparation - Answer telephone and face-to-face enquiries promptly and professionally - Order and maintain ward stationery and non-clinical supplies - Assist with bed management and escalation processes during periods of high activity - Ensure compliance with hospital policies, procedures, and infection prevention standards ### Detailed job description and main responsibilities Key Responsibilities and Duties Patient Administration - Manage patient admissions, discharges, and transfers using Trust electronic systems (e.g.  HIS, PAS, EPR). - Prepare, track, and maintain patient notes, ensuring documentation is accurate, complete, and available at all times. - Ensure patient demographic details are correct and updated promptly. - Coordinate discharge paperwork and support timely patient flow in liaison with nursing and medical staff. Communication and Liaison - Act as the first point of contact for patients, relatives, visitors, and members of the multidisciplinary team. - Answer telephone and face-to-face enquiries professionally, dealing with routine queries and escalating concerns appropriately. - Facilitate effective communication between ward staff, medical teams, diagnostics, theatres, pharmacy, outpatient departments, and external agencies. - Receive and disseminate messages accurately and in a timely manner. Ward and Clerical Support - Provide general clerical support including filing, photocopying, scanning, emailing, and data entry. - Maintain ward lists, admission boards, and electronic trackers to reflect real-time activity. - Support bed management processes and escalate capacity pressures as directed by senior staff. - Order and monitor non-clinical ward supplies, stationery, and equipment as required. Data Quality and Information Governance - Ensure all work is carried out in line with data protection, confidentiality, and Caldicott principles. - Maintain accurate records in accordance with Trust policies and NHS standards. - Report incidents, concerns, or errors using appropriate reporting systems (e.g. Datix). Health, Safety, and Infection Prevention - Adhere to Trust policies relating to health and safety, infection prevention and control, and risk management. - Maintain a clean, organised, and safe ward reception and administrative area. - Participate in mandatory training and updates as required. Teamwork and Professional Responsibilities - Work collaboratively as part of the ward and multidisciplinary team to support high-quality patient care. - Prioritise workload effectively in a demanding environment, responding flexibly to changing service needs. - Support new staff, students, and temporary staff by providing guidance on ward administrative processes. - Participate in service improvement initiatives and audits as required. Working Conditions - Based on a busy acute inpatient ward - Frequent interruptions and competing priorities - Regular use of computer systems and telephone - Shift work including  weekends, and bank holidays ## Job Details Ward Clerk - Swinley Ward The Ward Clerk plays a vital administrative and coordination role on  Swinley Ward, a busy 26-bedded surgical ward, supporting the multidisciplinary team to ensure the smooth day-to-day running of the ward and associated  GAU. Working 12-hour shifts, Monday to Sunday, including bank holidays, the post holder acts as a key point of contact for patients, relatives, and staff, helping to maintain high standards of patient care and safety in a fast-paced clinical environment. ## Job Description Key Responsibilities ## Responsibilities Key Responsibilities and Duties Patient Administration Communication and Liaison Ward and Clerical Support Data Quality and Information Governance Health, Safety, and Infection Prevention Teamwork and Professional Responsibilities Working Conditions ## Person Specification ### Skills **Essential** - Excellent communication and organisational skills - Previous clerical experience **Desirable** - Experience of working within the NHS ### Essential **Essential** - Must be able to work flexibly and where appropriate cover annual leave or sickness - Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation. - Good attendance record. ### Knowledge **Essential** - Good understanding of customer care practices within the work place - Good knowledge of clerical/admin skills **Desirable** - Experience of using NHS electronic systems ### Experience **Essential** - Experience of working in a busy, pressurised environment dealing with frequent interruptions - Ability to work within a team or independently ### Qualifications **Essential** - Educated to GCSE or equivalent level in English and Maths **Desirable** - Clerical/admin qualification ## Documents - [job description (pdf, 464.4kb)](https://www.healthjobsuk.com/documents?vdoc=10319679) - [person specification (pdf, 88.4kb)](https://www.healthjobsuk.com/documents?vdoc=10319680) - [what wwl can offer you (pdf, 42.7kb)](https://www.healthjobsuk.com/documents?edoc=2701) - [applying for nhs vacancies guidance (pdf, 241.2kb)](https://www.healthjobsuk.com/documents?edoc=2884) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.