# Ward Clerk- AMU/SDEC > NHS job listing from Job Clerk for Mid and South Essex NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ward-clerk-amusdec/80c7a45f-f70d-4d96-863b-fd7fb20d6d05 - **Markdown:** https://www.jobclerk.com/job/ward-clerk-amusdec/80c7a45f-f70d-4d96-863b-fd7fb20d6d05.md ## Summary - **Status:** Live - **Employer:** Mid and South Essex NHS Foundation Trust - **Location:** Southend University Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 Per Annum (Pro Rata for Part Time) - **Contract type:** Fixed term: 6 months (From start date) - **Employment type:** Full time, Part time, Job share, 37.5 hours per week (28 hours for 2 part-time workers) - **Closing date:** 2026-09-02T23:59:00.000Z - **Posted:** 2026-08-28T10:11:06.519Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Chelmsford/Mid_South_Essex_NHS_Foundation_Trust/AMUSDEC/AMUSDEC-v8103089 - **Application URL:** https://apps.trac.jobs/job-advert/8103089?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.southend.nhs.uk ## Job Content ### Job overview We are seeking an organised, proactive, and customer-focused individual to join our Acute Medical Unit (AMU) and Same Day Emergency Care (SDEC) team. This role is essential in supporting the smooth running of the unit, ensuring that patients experience an efficient, safe, and welcoming journey from arrival to discharge. As a key administrative member of the team, you will maintain accurate patient information, manage clinic and ward activity, and provide essential support to clinical staff. You will be the first point of contact for patients and visitors, handling enquiries, coordinating appointments, updating systems such as Careflow, Lorenzo, and Teletracking, and ensuring all administrative processes are completed to a high standard. The postholder will work collaboratively with colleagues across the unit, demonstrating strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. You will contribute to the overall efficiency of AMU/SDEC by managing patient documentation, supporting data quality, maintaining stock levels, and ensuring adherence to Trust policies and procedures. This is a rewarding role for someone who enjoys helping others, thrives under pressure, and is committed to delivering excellent service within a dynamic healthcare setting ***Please note this post is a 6 month Fixed Term Contract and we are unable to sponsor the post*** ### Main duties of the job In this fast-paced and rewarding role, you’ll be at the heart of the Acute Medical Unit and Same Day Emergency Care service—supporting patients, assisting clinical teams, and helping to keep the department running smoothly. Every day brings new challenges and opportunities to make a meaningful difference in the patient journey. Your key responsibilities will include: - Play a key role in creating a smooth, welcoming experience for all patients entering the AMU/SDEC. - Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking. - Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly. - Be the friendly first point of contact—handling enquiries, providing information, and helping patients navigate their visit. - Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly. - Take ownership of essential administrative tasks, including filing, updating activity data, managing stock, and coordinating transport when needed. - Contribute to a safe, well-organised environment by upholding confidentiality, data accuracy, and Trust policies. ### Detailed job description and main responsibilities Are you looking for an exciting role using your unique qualities, then we want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application. Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications. No VISA sponsorship available for this role ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Experience **Essential** - Experience in an administrative or customer-facing role - Experience managing and maintaining records or data entry **Desirable** - Previous experience working in a healthcare or hospital environment. - Experience supporting clinical teams or working in a reception/front-of-house role - Experience booking appointments or scheduling patient pathways ### Qualifications and Knowledge **Essential** - Good general education (e.g., GCSEs or equivalent), including English and Maths. - Knowledge of basic administrative procedures and office practices. - Understanding of confidentiality, data protection, and accurate data handling **Desirable** - NVQ Level 2/3 in Business Administration or equivalent qualification. - Knowledge of medical terminology - Familiarity with Trust systems such as Careflow, Lorenzo, or Teletracking ## Documents - [ward clerk jd (pdf, 384.6kb)](https://www.healthjobsuk.com/documents?vdoc=10482356) - [privacy policy (pdf, 441.0kb)](https://www.healthjobsuk.com/documents?edoc=2077) - [afc pay poster 26/27 (pdf, 44.7kb)](https://www.healthjobsuk.com/documents?edoc=2504) - [behaviours framework (jpg, 298.0kb)](https://www.healthjobsuk.com/documents?edoc=2880) - [trust 10 year strategy (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=2947) - [general statements afc - v5.2 (pdf, 592.5kb)](https://www.healthjobsuk.com/documents?edoc=2979) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.