# Ward Administrator

> NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/ward-administrator/34634451-deb4-4458-ad81-e11cfd60f4cb
- **Markdown:** https://www.jobclerk.com/job/ward-administrator/34634451-deb4-4458-ad81-e11cfd60f4cb.md

## Summary

- **Status:** Live
- **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust
- **Location:** Whiston Hospital
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-09-02T22:59:00.000Z
- **Posted:** 2026-08-24T13:50:58.236Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Prescot/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Admin_Clerical/Admin_Clerical-v8165756
- **Application URL:** https://apps.trac.jobs/job-advert/8165756?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.sthk.nhs.uk

## Job Content

### Job overview

Ward Administrator (Band 2)

Location: Whiston and St Helens Hospitals Hours: Monday to Friday 37.5 hours

We are looking to recruit an enthusiastic and motivated Floating Ward Administrator to join our team. This is a key front-facing role, providing high-quality administrative support to help ensure the smooth day-to-day running on a variety of busy clinical wards within our hospitals.

You will be the first point of contact for patients, relatives, and visitors, ensuring a professional and welcoming service at all times.

Interview date to be confirmed.

The JD & PS are under AfC review and are submit to change.

Please note the advert may close early due to sufficient applications being received.

### Main duties of the job

Main Duties

- Meet and greet patients and visitors to the ward
- Answer telephone queries and liaise with patients and relatives
- Book and request patient appointments and discharge arrangements
- Maintain accurate patient records and ensure data quality compliance
- Return and manage case notes and ward documentation
- Ensure ward activity and appointments are recorded correctly

### Detailed job description and main responsibilities

About You

You will:

- Have good IT and administrative skills, including experience of using patient systems or similar
- Demonstrate excellent communication and customer service skills
- Be organised, reliable, and able to prioritise workload effectively
- Work well as part of a multidisciplinary team and use your own initiative

Previous NHS or clerical experience is desirable but not essential.

Why Join Us?

This is a great opportunity to play a vital role in supporting patient care within a busy ward environment, working as part of a supportive and professional team.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Other

**Essential**

- Enthusiastic/motivated
- Ability to use own initiative/prioritise workload
- Reliable/punctual
- Ability to work flexibly across hospital sites / departments

### Skills

**Essential**

- Effective communication skills and ability to communicate with all levels of staff
- Polite telephone manner

### Our Values

**Essential**

- We are Kind
- We are Open
- We are Inclusive

### Qualifications

**Essential**

- Evidence of computer skills
- E C D L Course
- Basic literacy and numeracy skills enabling clear communication and record keeping

**Desirable**

- Word Processing
- Clait
- Customer Service Skills
- R S A 1 (or equivalent experience)

### Knowledge and Experience

**Essential**

- Knowledge and experience of using patient information systems or equivalent
- Demonstrates ability to co-ordinate information from various sources in an accurate manner

**Desirable**

- Previous clerical experience gained in NHS environment

## Documents

- [blank doc (pdf, 32.7kb)](https://www.healthjobsuk.com/documents?vdoc=10563049)
- [job description (pdf, 488.6kb)](https://www.healthjobsuk.com/documents?vdoc=10563047)
- [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916)
- [person specification (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?vdoc=10563048)
- [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902)
- [important information for candidates (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?edoc=663)
- [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.