# Waiting List Senior Coordinator > NHS job listing from Job Clerk for The Newcastle upon Tyne Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/waiting-list-senior-coordinator/95c15855-ffe6-42cc-bff4-dbab20dd6b5c - **Markdown:** https://www.jobclerk.com/job/waiting-list-senior-coordinator/95c15855-ffe6-42cc-bff4-dbab20dd6b5c.md ## Summary - **Status:** Live - **Employer:** The Newcastle upon Tyne Hospitals NHS Foundation Trust - **Location:** Freeman Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Salary:** £28392.00 to £31157.00 - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Friday. 08:30 - 16:30) - **Closing date:** 2026-10-13T22:59:00.000Z - **Posted:** 2026-10-02T11:31:43.146Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8339405 - **Application URL:** https://apps.trac.jobs/job-advert/8339405?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.newcastle-hospitals.org.uk ## Job Content ### Job overview - Co-ordinate and manage Cardiothoracic elective admissions across designated pathways, ensuring optimal use of theatre capacity. - Act as a senior point of contact for elective booking queries, providing guidance and support to the wider team. - Proactively monitor patient pathways to ensure compliance with RTT standards and identify potential delays. - Ensure all patients have appropriate clinical clearance, including PAC outcomes, prior to admission. - Work collaboratively with clinicians, booking teams, and operational managers to deliver efficient and safe patient scheduling. - Support validation and data quality processes to maintain accurate patient tracking systems. - Contribute to service improvement initiatives aimed at enhancing patient flow and reducing cancellations. - Interview Date Tuesday 27 October 2026 - 37 Hours 30 Minutes/Week - You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy NO AGENCIES PLEASE ### Main duties of the job - You should have effective organisation and time management skills, good IT skills (MS Excel and Word), excellent communication and interpersonal skills. - You should be educated to NVQ Level 4 or equivalent level. - You should be enthusiastic and motivated. - We ask that the successful candidate is flexible to the needs of the team. ### Detailed job description and main responsibilities - The post holder is expected to understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets. - The Waiting List Office administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinicaland management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. - Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone and face to face contact. - Patient confidentiality must be observed at all times. - The post holder is the line manager to the Waiting List Office Team. It carries specific responsibilities for ensuring the systems and procedures used by the team are operating effectively and within the context of the Trust’s policies and priorities. - The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty. Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process. ## Person Specification ### Skills & Abilities **Essential** - Good communication skills o With the wider multi-disciplinary teams o Accommodate barriers to understanding - Demonstrate problem solving skills - Ability to meet deadlines - Ability to provide formal training across disciplines in waiting list management ### Knowledge & Experience **Essential** - NHS IT Systems o eRecord o Validation database o Theatre scheduling software - Significant NHS administration experience o Waiting list management o Medical records o Patient confidentiality - Previous supervisory experience **Desirable** - Understanding of the NHS Plan ### Qualifications & Education **Essential** - Management qualification (NVQ level 4 or equivalent) or willingness to undertake or equivalent experience ## Documents - [newcastle staff benefits (pdf, 274.4kb)](https://www.healthjobsuk.com/documents?edoc=2721) - [behaviour and civility charter (pdf, 93.8kb)](https://www.healthjobsuk.com/documents?edoc=2922) - [senior waiting list co-ordinator job description & person specification (pdf, 239.5kb)](https://www.healthjobsuk.com/documents?vdoc=10663364) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.