# Waiting List and Bookings Officer > NHS job listing from Job Clerk for The Newcastle upon Tyne Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/waiting-list-and-bookings-officer/054ef76b-1b87-4d12-9a55-00b382eb074c - **Markdown:** https://www.jobclerk.com/job/waiting-list-and-bookings-officer/054ef76b-1b87-4d12-9a55-00b382eb074c.md ## Summary - **Status:** Live - **Employer:** The Newcastle upon Tyne Hospitals NHS Foundation Trust - **Location:** Freeman Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pro rata - **Contract type:** Permanent - **Employment type:** Part time - 33 hours per week (Friday, Saturday, Monday and Tuesday) - **Closing date:** 2026-10-07T22:59:00.000Z - **Posted:** 2026-10-01T13:10:45.400Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Freeman_Hospital/The_Newcastle_upon_Tyne_Hospitals_NHS_Foundation_Trust/Radiology_Administration_Svce/Radiology_Administration_Svce-v8336783 - **Application URL:** https://apps.trac.jobs/job-advert/8336783?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.newcastle-hospitals.org.uk ## Job Content ### Job overview We are looking for a highly motivated Waiting List/Bookings Officer to work within the Radiology Department at the Freeman Hospital. Working under the supervision of the Radiology Office Manager and Radiology Team Leaders, the Waiting List/Bookings Clerks will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate. The post holder will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holder will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits. - Interview Date Thursday 22 October 2026 - 33 Hours/Week - Friday/Saturday/Monday/Tuesday - Radiology admin offer services Monday -Sunday 8am - 8pm - You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ### Main duties of the job The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks. ### Detailed job description and main responsibilities - The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff. - To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate. - To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. - To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits. - To work on a rotational basis covering reception duties. - To participate in all aspects of the administration service within Radiology. Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills & Abilities **Essential** - Excellent communication and interpersonal skills across a multi-disciplinary team - Excellent organisational and time management skills with the ability to prioritise tasks - Articulate with excellent communication and interpersonal skills – must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (recent diagnosis of cancer, LMP, patients requiring Hystro appointments etc.) - Possess a high degree of judgement ### Knowledge & Experience **Essential** - ECDL, Microsoft Office Specialist or equivalent experience - Significant experience in an administrative role in an NHS / health care environment or comparable organisation - Experienced in Microsoft Office packages (Excel, Word, etc) - Have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology - Knowledge of NHS Waiting Times Directives - Knowledge of Confidentiality - Experience in efficient, accurate, high-volume date - Have an understanding of the NHS, including recent reforms such as Freedom of information, Caldecott Guardians **Desirable** - Previous experience in a higher clerical role - Knowledge of Radiology Waiting Time Directives and pathways ### Qualifications & Education **Essential** - NVQ level 3 or equivalent or equivalent experience - Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience **Desirable** - Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent ## Documents - [jd & ps (pdf, 142.8kb)](https://www.healthjobsuk.com/documents?vdoc=10660495) - [newcastle staff benefits (pdf, 274.4kb)](https://www.healthjobsuk.com/documents?edoc=2721) - [behaviour and civility charter (pdf, 93.8kb)](https://www.healthjobsuk.com/documents?edoc=2922) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.