# Waiting List and Appointments Coordinator > NHS job listing from Job Clerk for Northumbria Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/waiting-list-and-appointments-coordinator/6a128b3c-1194-4b5c-8082-1cb34246000e - **Markdown:** https://www.jobclerk.com/job/waiting-list-and-appointments-coordinator/6a128b3c-1194-4b5c-8082-1cb34246000e.md ## Summary - **Status:** Live - **Employer:** Northumbria Healthcare NHS Foundation Trust - **Location:** Northumbria House - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum - **Contract type:** Fixed term: 9 months (Evenings and weekends included in shift pattern) - **Employment type:** Full time, Flexible working, 37.5 hours per week (Either a 8-4, 9-5 or 11-7 shift pattern.) - **Closing date:** 2026-10-20T22:59:00.000Z - **Posted:** 2026-10-06T12:51:03.124Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/North_Shields/Northumbria_Healthcare_NHCT_Northumbria_Healthcare_NHS_Foundation_Trust/Admin/Admin-v8285060 - **Application URL:** https://apps.trac.jobs/job-advert/8285060?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northumbria.nhs.uk ## Job Content ### Job overview We are delighted to be able to offer a Waiting List & Appointments Coordinator position within the Radiology Department at Northumbria Healthcare Trust. The position will be based at North Tyneside General Hospital, but there may be requirements to work between both sites. We are looking for a highly motivated and enthusiastic team player, who can demonstrate a high standard of administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients throughout Northumberland and North Tyneside. Providing a high standard of patient care, liaising with patients and clinicians to arrange patient appointments for all specialties. The position also includes evening cover and weekend shifts on a rotational basis. Please note we reserve the right to close this vacancy prior to the closing date once the required number of applications have been received. ### Main duties of the job To assist in the provision and delivery of a high quality radiographic service within Northumbria Health Care Trust whilst adhering to all trust and departmental policies and procedures. Within the role staff will be expect to manage a number of service lists, ensuring all patient details are correct. The team contact patients to arrange diagnostic appointments for all specialities within Radiology ensuring the patients have a clear understanding of the procedure or diagnostic imaging they are attending for. Staff are required to provide all relevant preparation information to patients prior to attending. Staff will be part of a team managing all incoming and outgoing calls, generic inbox queries and supporting the service provision diary set up. ### Detailed job description and main responsibilities This post will be based at North Tyneside General Hospital, however the successful candidate will be expected to travel to Wansbeck General Hospital to provide cover when needed. This post also includes evening and weekend shifts on a rotational basis. To assist in the provision and delivery of a high-quality radiographic service within Northumbria Health Care Trust, whilst adhering to all trust and departmental policies and procedures. The successful candidates will join a highly motivated, fast paced teams providing in depth appointments and detailed preparation information to both patients and clinical teams. The role includes managing a range of service lists, dealing with incoming and outgoing calls from patients and clinicians relating to appointment queries. The candidates will be expected to liaise with clinicals teams and Consultants on a daily basis. To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Essential **Essential** - NVQ Level 3 or equivalent qualification/experience in a relevant subject/area of work - Educated to GCSE level, with GCSE Grade C/Level 4 or above in English or equivalent or relevant experience. ### Other requirements **Essential** - You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role. ### Experience & Knowledge **Essential** - Must have experience in Microsoft Office packages (Excel, Word, etc). **Desirable** - Experience in an administrative role in a NHS / health care environment or comparable organization - Must have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology. - Knowledge of radiology appointment system/or experience of using an electronic appointments system. ## Documents - [trust compact (pdf, 515.6kb)](https://www.healthjobsuk.com/documents?edoc=3037) - [guidance for applicants (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=2867) - [northumbria privacy policy (pdf, 520.6kb)](https://www.healthjobsuk.com/documents?edoc=1899) - [adm8212-waiting list and appointments coordinator (pdf, 296.4kb)](https://www.healthjobsuk.com/documents?vdoc=10625461) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.