# Urology Outpatient Clinic Coordinator > NHS job listing from Job Clerk for North Cumbria Integrated Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/urology-outpatient-clinic-coordinator/035f9f98-5e07-432e-9c8a-1492f7171148 - **Markdown:** https://www.jobclerk.com/job/urology-outpatient-clinic-coordinator/035f9f98-5e07-432e-9c8a-1492f7171148.md ## Summary - **Status:** Live - **Employer:** North Cumbria Integrated Care NHS Foundation Trust - **Town:** Carlisle - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per Annum Pro Rata - **Contract type:** Permanent - **Employment type:** Part time - 15 hours per week (2 days per week - Monday and Thursday) - **Closing date:** 2026-06-18T23:59:00.000Z - **Posted:** 2026-06-04T08:43:22.931Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cumbria/Carlisle/North_Cumbria_Integrated_Care_NHS_Foundation_Trust/Urology/Urology-v8057700 - **Application URL:** https://apps.trac.jobs/job-advert/8057700?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ncic.nhs.uk ## Job Content ### Job overview Urology Outpatient Clinic Coordinator, at the Cumberland Infirmary, Carlisle, Band 3, 15  hours per week. North Cumbria University Hospitals NHS Trust is at a truly exciting time of transformation. Through our Trust Strategy we will achieve the delivery of safe, accessible, high quality and sustainable healthcare services in North Cumbria for the next generation. We would welcome applicants to join and work with the Urology Service who are on a transformational journey and recently opened in 2025 their new Urology Investigation Unit at the Cumberland Infirmary. This post will be a job share with the current Outpatient Coordinator/Receptionist to provide first point of contact for patients attending the department. ### Main duties of the job To work as a member of the urology service, job sharing with the current outpatient clinic coordinator/Receptionist ensuring  reception area is manned at all times.  The role involves welcoming patients, carers, relatives and visitors into the department by acting as the first point of contact for patients attending the Urology service. The post holder will undertake timely validation of patients’ key demographics and information, accurately record the outcome of the appointment and make return appointments as directed by clinicians. This role is vital to support patient safety. ### Detailed job description and main responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).  Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. ## Job Details Urology Outpatient Clinic Coordinator, at the Cumberland Infirmary, Carlisle, Band 3, 15 hours per week. North Cumbria University Hospitals NHS Trust is at a truly exciting time of transformation. Through our Trust Strategy we will achieve the delivery of safe, accessible, high quality and sustainable healthcare services in North Cumbria for the next generation. We would welcome applicants to join and work with the Urology Service who are on a transformational journey and recently opened in 2025 their new Urology Investigation Unit at the Cumberland Infirmary. This post will be a job share with the current Outpatient Coordinator/Receptionist to provide first point of contact for patients attending the department. ## Job Description To work as a member of the urology service, job sharing with the current outpatient clinic coordinator/Receptionist ensuring reception area is manned at all times. The role involves welcoming patients, carers, relatives and visitors into the department by acting as the first point of contact for patients attending the Urology service. The post holder will undertake timely validation of patients’ key demographics and information, accurately record the outcome of the appointment and make return appointments as directed by clinicians. This role is vital to support patient safety. ## Responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab). If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment. Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment. NCIC can offer successful future employees the following benefits: 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme NHS Discounts* Salary Sacrifice schemes including lease cars and Cycle to Work* Excellent opportunities for development* Competitive NHS Pension scheme Vivup is a free, confidential counselling and information service to assist with personal or work-related problems *Subject to eligibility Important Information Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. ## Person Specification ### Qualifications **Essential** - NVQ 3 or equivalent experience - Customer service qualification or equivalent experience **Desirable** - Customer service level 2 - Patient Administration System Training Outpatient Booking Agree to work towards ### Other requirements **Essential** - Flexibility to work all the shifts and change role to cover all areas dependent on the needs of the department. - Flexibility to work at other sites as required ### Skils and aptitudes **Essential** - Methodical worker. - Ability to concentrate and work accurately. - Work well as part of a team. - Ability to work unsupervised. - Good keyboard skills to enable accurate data capture - Excellent interpersonal skills for effective communication with colleagues both inside and outside the department - Act on your own initiative **Desirable** - Good knowledge and skills in the use of NHS computer technology inc PAS system ### Knowledge and Experience **Essential** - Working in a Reception environment (preferably in a Health related service) - Experience in Customer Service - Working to deadlines - Use of IT systems. Microsoft office **Desirable** - Experience of working in hospital or related service within the NHS ## Documents - [a-26-7841991 outpatient clinic co-ordinator b3 (pdf, 296.4kb)](https://www.healthjobsuk.com/documents?vdoc=10347689) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.