# Urgent Treatment Centre Receptionist > NHS job listing from Job Clerk for Sussex Community NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/urgent-treatment-centre-receptionist/4c9bf3b8-46c7-4876-97fe-3ea0552dfe26 - **Markdown:** https://www.jobclerk.com/job/urgent-treatment-centre-receptionist/4c9bf3b8-46c7-4876-97fe-3ea0552dfe26.md ## Summary - **Status:** Live - **Employer:** Sussex Community NHS Foundation Trust - **Town:** Brighton - **Region:** South East - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (Shifted hours, 12 x 11.5 hour shifts per month) - **Closing date:** 2026-06-18T23:59:00.000Z - **Posted:** 2026-06-08T09:33:41.875Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/East_Sussex/Crawley/Sussex_Community_NHS_Foundation_Trust/Urgent_Treatment_Centre_Receptionist/Urgent_Treatment_Centre_Receptionist-v8065014 - **Application URL:** https://apps.trac.jobs/job-advert/8065014?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sussexcommunity.nhs.uk ## Job Content ### Job overview Are you the friendly face and organized professional we’re looking for? Our Urgent Treatment Centre at Crawley Hospital is seeking a dedicated Receptionist to be the first point of contact for our patients and visitors. This role is perfect for someone with excellent communication skills, a calm demeanour, and a passion for helping others. The successful candidate will be working variable hours between 7:15am - 10:15pm Monday to Sunday (bank holidays inclusive) on reception in our Urgent Treatment centre (UTC) to ensure the efficient and effective operation of all units through the co-ordination and provision of high standards of reception and clerical services. Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role. Skilled Worker visa: going rates for eligible occupation codes - GOV.UK Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK ### Main duties of the job - Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team. - Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved. - Undertakes admin tasks that are assigned. - Attends team meetings within the service - Formats letters, reports where necessary - Carries out photocopying. - Ensures incoming or outgoing post is processed promptly ### Detailed job description and main responsibilities Key Responsibilities  a) Provides feedback about how reception and administrative procedures work in practice in the UTC to help with identifying improvements.  b) Books patients that attend the UTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.  c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.  d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.  e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets. ## Job Details Are you the friendly face and organized professional we’re looking for? Our Urgent Treatment Centre at Crawley Hospital is seeking a dedicated Receptionist to be the first point of contact for our patients and visitors. This role is perfect for someone with excellent communication skills, a calm demeanour, and a passion for helping others. The successful candidate will be working variable hours between 7:15am - 10:15pm Monday to Sunday (bank holidays inclusive) on reception in our Urgent Treatment centre (UTC) to ensure the efficient and effective operation of all units through the co-ordination and provision of high standards of reception and clerical services. Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role. Skilled Worker visa: going rates for eligible occupation codes - GOV.UK Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK ## Job Description Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team. Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved. Undertakes admin tasks that are assigned. Attends team meetings within the service Formats letters, reports where necessary Carries out photocopying. Ensures incoming or outgoing post is processed promptly ## Responsibilities Key Responsibilities a) Provides feedback about how reception and administrative procedures work in practice in the UTC to help with identifying improvements. b) Books patients that attend the UTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies. c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards. d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development. e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets. ## Person Specification ### Other **Essential** - Ability to work variable hours between 7am-10:30pm Monday - Sunday ### Experience **Essential** - Keeping personal or sensitive information confidential - Producing documents, letters and email using IT - Excellent telephone and communication skills - Previous experience in dealing with the general public **Desirable** - Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages - Working as part of a team – making a contribution and helping others. ### Qualifications **Essential** - School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence or experience. - NVQ Level 2 or equivalent qualification in business administration or equivalent experience ### Skills and Knowledge **Essential** - Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health. - Good written and spoken English - Able to record accurate information over the telephone or face to face **Desirable** - Excellent organisational skills ## Documents - [jd (pdf, 319.5kb)](https://www.healthjobsuk.com/documents?vdoc=10355729) - [ps (pdf, 139.5kb)](https://www.healthjobsuk.com/documents?vdoc=10355730) - [staff benefits brochure (pdf, 484.5kb)](https://www.healthjobsuk.com/documents?edoc=2262) - [easy read application form (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2435) - [about sussex community nhs foundation trust (pdf, 632.5kb)](https://www.healthjobsuk.com/documents?edoc=2743) - [applicants guide to the use of generative ai in applications (pdf, 218.6kb)](https://www.healthjobsuk.com/documents?edoc=2971) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.