# Urgent Mental Health Helpline Clinician > NHS job listing from Job Clerk for Kent and Medway Mental Health NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/urgent-mental-health-helpline-clinician/0b68f125-2365-4899-9ec3-c5ea5d4fdd42 - **Markdown:** https://www.jobclerk.com/job/urgent-mental-health-helpline-clinician/0b68f125-2365-4899-9ec3-c5ea5d4fdd42.md ## Summary - **Status:** Live - **Employer:** Kent and Medway Mental Health NHS Trust - **Location:** Priority House (ME16 9PH) - **Workplace type:** onsite - **Profession:** Nurse (adult and children) - **Grade:** Band 6 - **Salary:** £39,959 - £48,117 Per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-29T23:59:00.000Z - **Posted:** 2026-10-15T08:06:15.585Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Kent/Canterbury/Kent_Medway_Mental_Health_NHS_Trust/Urgent_Mental_Health_Helpline_Clinician/Urgent_Mental_Health_Helpline_Clinician-v8327121 - **Application URL:** https://apps.trac.jobs/job-advert/8327121?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.kmpt.nhs.uk ## Job Content ### Job overview The Urgent Mental Health Helpline offers both an urgent referral management service and a public-facing telephone crisis line for adults (aged 18+) in Kent and Medway. It operates 24 hours a day, 365 days a year. It is the sole point of referral from professionals for urgent referrals relating to members of the public who are not currently receiving care or treatment from Kent and Medway Mental Health NHS Trust (excluding specialist services). The crisis line provides advice, signposting and reassurance over the telephone, as well as offering a route of self-referral, for individuals who may be experiencing a mental health crisis and are not currently engaged with secondary mental health services. It is also available to family members or friends who may be concerned. The service aims to provide a consistent 24/7 mental health crisis pathway which is accessible to self-referral as well as professional referrals, and to reduce the need for people in significant mental distress to attend an Emergency Department when in crisis and in the absence of a physical health concern. Please note - the Urgent Mental Health Helpline are currently in Consultation regarding the team base location. There is a proposal for the team to undertake a two step move to West Kent with an interim move to a location in East Kent ### Main duties of the job - You will work within the Urgent Mental Health Helpline across a variety of roles within the team. - These include answering calls from the public and professionals, undertaking triage telephone assessments, providing clinical guidance to Band 3 Call Handlers, coordinating shifts and managing staffing resources to meet service demand. - Undertake telephone triage assessments - Answer calls from the public and professionals - Provide clinical guidance and leadership to Call Handler colleagues - Rotational coordination of shifts - Provide supervision to staff members - Take part and contribute to team meetings - Lead team huddles - Contribute to the design of the service through participation in Improvement Projects ### Detailed job description and main responsibilities Please refer to the attached job description for the full details on the responsibilities and person specification ### Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Experience **Essential** - 12 months post registration experience - Evidence of relevant continuing professional development **Desirable** - Experience of working in a telephony-based service - Experience of undertaking complex urgent or emergency assessments ### Knowledge and Skills **Essential** - An understanding of the NHS and Social Care - Up to date knowledge of relevant national and local guidance - Good organisational and time management skills - Excellent verbal, interpersonal and written communication skills - Ability to work according to Trust Values at all times, especially in complex and challenging situations - Clinical skills in undertaking robust mental health needs assessments, including risk and Mental State - Ability to use IT systems effectively and in a timely way ### Expeareince / qualifications **Essential** - Professional Qualification in Mental Health Nursing or Occupational Therapy, including registration with the relevant regulatory body **Desirable** - White Belt or Yellow Belt Lean Improvement Methodology ## Documents - [staff benefits (pdf, 623.4kb)](https://www.healthjobsuk.com/documents?ddoc=2394) - [job description and personal spec (pdf, 184.4kb)](https://www.healthjobsuk.com/documents?vdoc=10649548) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.