# Urgent and Emergency Care Assistant Service Manager > NHS job listing from Job Clerk for Homerton Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/urgent-and-emergency-care-assistant-service-manager/c0b48609-2087-45e0-9b4f-18633a384970 - **Markdown:** https://www.jobclerk.com/job/urgent-and-emergency-care-assistant-service-manager/c0b48609-2087-45e0-9b4f-18633a384970.md ## Summary - **Status:** Live - **Employer:** Homerton Healthcare NHS Foundation Trust - **Town:** London - **Region:** London - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 6 - **Salary:** £47,951 - £56,863 pro rata p.a. inc. - **Contract type:** Fixed term: 9 months (end date is 9 months from start date) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-02T23:59:00.000Z - **Posted:** 2026-06-18T09:33:37.161Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Homerton_Healthcare_NHS_Foundation_Trust/Urgent_Emergency_Care/Urgent_Emergency_Care-v8052255 - **Application URL:** https://apps.trac.jobs/job-advert/8052255?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.homerton.nhs.uk ## Job Content ### Job overview The post holder will be a key member of the Divisional Management Team and will have a range of responsibilities supporting the Divisional Management team by providing operational management to the Emergency Department (ED), Same Day Emergency Care (SDEC), Medical Day Unit (MDU), and Acute Care Unit (ACU). The will be responsible for several key areas, including the support of Urgent Care Services. They will work closely with the divisional management team in the operational management of its clinical services. Within the management of the division, they will have a role in operational management, and in the management of staff. ### Main duties of the job - Line manage the Urgent Care Rota Coordination. They will provide effective leadership to the administrative team, supporting them to ensure the service rotas are maintained to a high standard, having oversight of any staffing issues, and escalating to the Service Manager. - Work closely with the divisional management team and the Trust clinical governance team to ensure compliance with existing clinical governance systems and processes. This will involve regular review of incidents, complaints and PALs inquiries within the division and appropriate follow-up. The post holder will provide practical support to both the divisional management team and the clinical teams, in order to enable them to respond to and close incidents, complaints and PALs inquiries in a timely and appropriate manner. - Liaise with both the management team and clinical colleagues to collect and submit data relating to a number of Trust data requirements. The Assistant Service Manager will be required to liaise with clinical teams and service managers to ensure complete and timely data submission. - Provide practical support to the divisional management team in terms of assisting in the production of specialty-specific service reports, taking minutes for the divisional management team meeting and other ad hoc divisional meetings as required. ### Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. ## Job Details The post holder will be a key member of the Divisional Management Team and will have a range of responsibilities supporting the Divisional Management team by providing operational management to the Emergency Department (ED), Same Day Emergency Care (SDEC), Medical Day Unit (MDU), and Acute Care Unit (ACU). The will be responsible for several key areas, including the support of Urgent Care Services. They will work closely with the divisional management team in the operational management of its clinical services. Within the management of the division, they will have a role in operational management, and in the management of staff. ## Job Description Line manage the Urgent Care Rota Coordination. They will provide effective leadership to the administrative team, supporting them to ensure the service rotas are maintained to a high standard, having oversight of any staffing issues, and escalating to the Service Manager. Work closely with the divisional management team and the Trust clinical governance team to ensure compliance with existing clinical governance systems and processes. This will involve regular review of incidents, complaints and PALs inquiries within the division and appropriate follow-up. The post holder will provide practical support to both the divisional management team and the clinical teams, in order to enable them to respond to and close incidents, complaints and PALs inquiries in a timely and appropriate manner. Liaise with both the management team and clinical colleagues to collect and submit data relating to a number of Trust data requirements. The Assistant Service Manager will be required to liaise with clinical teams and service managers to ensure complete and timely data submission. Provide practical support to the divisional management team in terms of assisting in the production of specialty-specific service reports, taking minutes for the divisional management team meeting and other ad hoc divisional meetings as required. ## Responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. ## Person Specification ### Knowledge **Essential** - Management principles and practice including performance management. - Knowledge/understanding of confidentiality issues. - Knowledge of national urgent and emergency care targets. - Knowledge of Doctors rotations. - Standards and related data collection and reporting techniques. ### Experience **Essential** - Experienced administrator. - Experience of operational management. - Involvement in audit/ research with demonstrated effect. - Working within a multi-disciplinary team. **Desirable** - Experience of retrieving and understanding complex information from electronic databases. - NHS experience. - Experience of project management. ### Other Requirements **Essential** - Commitment and adherence to the Equality Act. - Understanding of the Trust values. - Flexible approach to work. ### Skills / Abilities **Essential** - Excellent written and verbal communication skills. - Excellent interpersonal skills and the ability to engage and motivate clinical teams. - Team work and leadership skills. - Effective time management skills. - Data entry & analysis skills. - Excellent IT skills including Outlook, Word, Excel and Access. - Ability to manipulate data in Excel and produce charts. - Willingness and ability to learn. - Prioritise workload and multi task. - Work to tight deadlines under pressure. ### Education / Qualifications **Essential** - University degree in a relevant discipline OR equivalent certificate/diploma in management/leadership or equivalent experience. - IT courses completed in Excel and Access or equivalent experience. ## Documents - [trust values (pdf, 652.3kb)](https://www.healthjobsuk.com/documents?edoc=938) - [guidance for applicants (pdf, 124.4kb)](https://www.healthjobsuk.com/documents?edoc=937) - [job description and person specification (pdf, 304.4kb)](https://www.healthjobsuk.com/documents?vdoc=10386809) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.