# Unit Manager - Outpatients Administration > NHS job listing from Job Clerk for Great Western Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/unit-manager-outpatients-administration/a7a461ec-48a6-4671-9140-82f8cb5c2492 - **Markdown:** https://www.jobclerk.com/job/unit-manager-outpatients-administration/a7a461ec-48a6-4671-9140-82f8cb5c2492.md ## Summary - **Status:** Live - **Employer:** Great Western Hospitals NHS Foundation Trust - **Town:** Swindon - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-21T23:59:00.000Z - **Posted:** 2026-07-07T10:12:52.359Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Wiltshire/Swindon/Great_Western_Hospitals_NHS_Foundation_Trust/Outpatients/Outpatients-v8136619 - **Application URL:** https://apps.trac.jobs/job-advert/8136619?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.gwh.nhs.uk ## Job Content ### Job overview Previous applicants need not apply The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments. You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality. In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met. At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications. ### Main duties of the job To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments. To provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality. In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular financial expenditure targets, cost control, quality, and activity targets ### Detailed job description and main responsibilities Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management. Please see attached job description for full details. ## Person Specification ### Experience **Essential** - Evidence of significant administrative experience within a customer focused environment. - Evidence of successful staff management including performance, recruitment, training, and absence management - Evidence of successful process design and implementation - Experience and understanding of outpatient services and performance indicators. - Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent. - Proven experience of developing administrative processes, analysing information, and report writing **Desirable** - Past experience of working in an area specialising in healthcare appointment making. - Experience of managing staff ### Qualifications **Essential** - GCSE3 or above including Maths and English - NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role. - Evidence of formal management development - Evidence of continuing professional development - Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations - Evidence of Health & Safety training **Desirable** - ECDL qualification or other formal IT training / qualification ## Documents - [outpatient unit manager (pdf, 184.6kb)](https://www.healthjobsuk.com/documents?vdoc=10434758) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.