# Transport Helpdesk Operative > NHS job listing from Job Clerk for Hertfordshire Partnership University NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/transport-helpdesk-operative/06e5bfb2-56bc-4cfc-a535-f09de928e95a - **Markdown:** https://www.jobclerk.com/job/transport-helpdesk-operative/06e5bfb2-56bc-4cfc-a535-f09de928e95a.md ## Summary - **Status:** Live - **Employer:** Hertfordshire Partnership University NHS Foundation Trust - **Town:** Hatfield - **Region:** East of England - **Country:** England - **Grade:** Band 3 - **Salary:** £27,106 - £28,850 per annum pro rata (5% HCAS included) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Friday (10:30am - 19:00pm)) - **Closing date:** 2026-07-26T23:59:00.000Z - **Posted:** 2026-07-10T13:10:28.911Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Hemel_Hempstead/Hertfordshire_Partnership_NHS_Foundation_Trust/Transport/Transport-v7992776 - **Application URL:** https://apps.trac.jobs/job-advert/7992776?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.hpft.nhs.uk ## Job Content ### Job overview The Transport Helpdesk Operative works across the Transport Team to receive, allocate and book patient transport journeys. They liaise with our Drivers and clinical colleagues to ensure an efficient and cost-effective service is delivered for our service users. This role requires a strong focus on customer service and attention to detail, as the Helpdesk Operative will act as the first point of contact for stakeholders to the Transport Services Team. The postholder will be expected to accurately log journey requests into the department databases, triage and prioritise issues according to urgency and service level agreements. Clear and courteous communication is essential, as is the ability to remain calm and efficient in a fast-paced environment. The vacancy is for a role to work the following shift pattern: Monday – Friday. 10:30am – 19:00pm. Whilst we welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role. ### Main duties of the job Main duties and responsibilities: - To assist with clerical duties e.g. the filing system within the Transport Services. - To assist with Transport Administration duties (e.g. Journey Input data, Job quality verification, etc). - To take responsibility for ensuring a cost-effective service, only booking journeys through external taxi companies when the in-house service is unable to complete the journey. - To provide day to day telephone call/enquiry support, for the Transport Services managerial Staff. - To operate and best manage the vehicle location system. - To operate and deliver appropriate GPS information and translating that data to ensure effective transport service provision. - To issue instruction via ‘palm top technology’ to drivers and other ‘contracted’ transport services. - To carry our any clerical duties that is appropriate to helpdesk function. - To have working knowledge of appropriate office equipment. - To operate and deliver all aspects of the Transport Helpdesk. - To operate and input all booking requests and allocate the most appropriate to user requirements. - To undertake any other duties within the broad framework of this job description as may be delegated by Transport Management. For more information on this post please view job description and person specification. ### Detailed job description and main responsibilities The Transport Helpdesk Operative works across the Transport Team to receive, allocate and book patient transport journeys. They liaise with our Drivers and clinical colleagues to ensure an efficient and cost-effective service is delivered for our service users. This role requires a strong focus on customer service and attention to detail, as the Helpdesk Operative will act as the first point of contact for stakeholders to the Transport Services Team. The postholder will be expected to accurately log journey requests into the department databases, triage and prioritise issues according to urgency and service level agreements. Clear and courteous communication is essential, as is the ability to remain calm and efficient in a fast-paced environment. Please see the attached job description and person specification. ## Person Specification ### Skills **Essential** - Good working knowledge of IT systems, including Microsoft Office - Excellent verbal and written communication skills, with the ability to handle telephone and email enquiries professionally and efficiently - Strong customer service orientation, with the ability to remain calm, courteous, and solution-focused in a busy and sometimes pressured environment - High level of accuracy and attention to detail when recording information and updating systems - Ability to work in a high-pressured environment - Excellent interpersonal skills, ability to work effectively with staff at all levels ### Experience **Essential** - Familiarity with helpdesk operations, including logging and tracking service requests using digital systems - Experience of using IT systems, including Microsoft Office - Experience in a customer service role - Experience handling high volumes of telephone and email enquiries in a professional and courteous manner - Demonstrated ability to work effectively in a team environment, coordinating with colleagues and external service providers to resolve issues. ### Qualifications **Essential** - GCSEs (or equivalent) in English and Mathematics at grade C/4 or above - Customer service training or certification (e.g. Institute of Customer Service) **Desirable** - NVQ Level 2 or 3 in Business Administration, Customer Service, or a related field ## Documents - [refer a friend (pdf, 160.5kb)](https://www.healthjobsuk.com/documents?ddoc=2083) - [staff benefits (pdf, 888.5kb)](https://www.healthjobsuk.com/documents?ddoc=2165) - [guidance on ai usage in job applications (pdf, 55.0kb)](https://www.healthjobsuk.com/documents?ddoc=2305) - [transport services helpdesk operative jd (pdf, 600.5kb)](https://www.healthjobsuk.com/documents?vdoc=10276868) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.