# Therapy Receptionist > NHS job listing from Job Clerk for Worcestershire Acute Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/therapy-receptionist/046a15e2-87a6-4f02-a1cd-a79c94e8abe6 - **Markdown:** https://www.jobclerk.com/job/therapy-receptionist/046a15e2-87a6-4f02-a1cd-a79c94e8abe6.md ## Summary - **Status:** Live - **Employer:** Worcestershire Acute Hospitals NHS Trust - **Town:** Worcester - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 a year - **Contract type:** Fixed-Term - **Employment type:** Part-time - **Closing date:** 2026-07-05T23:59:00.000Z - **Posted:** 2026-06-19T12:07:14.045Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9365-26-0185?employerCode=C9365 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/C9365-26-0185/pre-application-questions-pause?referrer=jobadvert&ref=C9365-26-0185 - **Employer website:** https://www.worcsacute.nhs.uk ## Job Content ### Job summary We are looking for an experienced, motivated receptionist to join our Physiotherapy and Occupational Therapy Outpatients Team on a 12-month fixed-term contract, based at Alexandra General Hospital. Successful applicants will work onsite carrying out reception duties and collaborating with supervisors, managers, the therapy team, multidisciplinary staff, patients, carers, and other agencies. You will play an important role in leading the reception team and providing effective administrative support ensuring processes meet the needs of service users and the Trust. We seek someone who is positive, compassionate, approachable, flexible, and able to build strong working relationships for patient care and service improvement. We operate across several electronic systems to ensure accurate record-keeping, and you must be able to concentrate in a busy working environment. We are a friendly, supportive team and aim to support you in working flexibly within the needs of the service to support the number of hours required. ### Main duties of the job To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately. Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day to day administration of the front desk. ### About us Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Being open and honest Ensuring people feel cared for Showing respect to everyone We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. DBS Checks and Costs Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs. ### Details - Date posted: 19 June 2026 - Pay scheme: Agenda for change - Band: Band 2 - Salary: £25,272 a year - Contract: Fixed term - Duration: 12 months - Working pattern: Part-time - Reference number: C9365-26-0185 - Job locations: Alexandra General Hospital, Woodrow Drive, Redditch, Worcestershire, B98 7UB, United Kingdom ### Job responsibilities Post TitleTherapies Receptionist Pay BandBand 2 Hours 27hrs (0.72 WTE) Contract12-Month Fixed Term Location / DepartmentOut-Patient Therapy Department Accountable toTherapy Services Manager, Surgery Reports toTeam Lead / Therapies Reception & Business Support Lead Key Working Relationships InternalPhysiotherapists, Occupational Therapists, support Workers, A & C staff and other Health Professionals ExternalPatients, Visitors, General Practitioners, and Consultants Risk Assessment - This post involves working with display screen equipment for the majority of the post holders working hours. - The post holder will participate in non-patient manual handling activities including bending, reaching, and stooping. - There is a regular need for prolonged concentration and multi-tasking. - There is occasional involvement in distressing and emotional circumstances e.g. dealing with complaints and angry and upset patients by telephone or in person. - Exposed to regular interruptions and unpredictable workload patterns. Job Purpose - To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately. - Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day to day administration of the front desk. Key Duties - Deal with telephone enquiries from patients, relatives, medical Practitioners and Consultants. - To receive and register a high volume of referrals from multiple sources. - To meet, greet and direct all patients and visitors to the department. - To make appointments for new and existing patients. - To deal with DNAs and cancellations appropriately. - To keep all new patient and follow-up treatment slots filled as far as possible. - To cancel patients appointments if the therapist is off sick. - Participate in the staff development programme and receive annual appraisals. - Comply with Trust policies and procedures. - To record monthly statistics re: waiting times for treatment, DNA rates, clinic utilisation data General Duties - Transfer of patients to other Hospitals as appropriate - Registration of all patient details on the therapy record and information system - To maintain an accurate filing system for patient records to facilitate retrieval as necessary. - Maintenance of stationary, equipment and patient information stocks. - Other clerical duties to facilitate the smooth running of the out-patient department i.e. Monitor the waiting lists, ensure outpatient clinics are full and running at capacity. - Other clerical duties as directed by therapy management considered appropriate to grade and role i.e. Data collection and entry. - To participate in co-ordination with the therapy management in a regular review of all duties. ## Job Details We are looking for an experienced, motivated receptionist to join our Physiotherapy and Occupational Therapy Outpatients Team on a 12-month fixed-term contract, based at Alexandra General Hospital. Successful applicants will work onsite carrying out reception duties and collaborating with supervisors, managers, the therapy team, multidisciplinary staff, patients, carers, and other agencies. You will play an important role in leading the reception team and providing effective administrative support ensuring processes meet the needs of service users and the Trust. We seek someone who is positive, compassionate, approachable, flexible, and able to build strong working relationships for patient care and service improvement. We operate across several electronic systems to ensure accurate record-keeping, and you must be able to concentrate in a busy working environment. We are a friendly, supportive team and aim to support you in working flexibly within the needs of the service to support the number of hours required. ## Job Description To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately. Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day to day administration of the front desk. ## Responsibilities Post TitleTherapies Receptionist Pay BandBand 2 Hours 27hrs (0.72 WTE) Contract12-Month Fixed Term Location / DepartmentOut-Patient Therapy Department Accountable toTherapy Services Manager, Surgery Reports toTeam Lead / Therapies Reception & Business Support Lead Key Working Relationships InternalPhysiotherapists, Occupational Therapists, support Workers, A & C staff and other Health Professionals ExternalPatients, Visitors, General Practitioners, and Consultants Risk Assessment This post involves working with display screen equipment for the majority of the post holders working hours. The post holder will participate in non-patient manual handling activities including bending, reaching, and stooping. There is a regular need for prolonged concentration and multi-tasking. There is occasional involvement in distressing and emotional circumstances e.g. dealing with complaints and angry and upset patients by telephone or in person. Exposed to regular interruptions and unpredictable workload patterns. Job Purpose To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately. Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day to day administration of the front desk. Key Duties Deal with telephone enquiries from patients, relatives, medical Practitioners and Consultants. To receive and register a high volume of referrals from multiple sources. To meet, greet and direct all patients and visitors to the department. To make appointments for new and existing patients. To deal with DNAs and cancellations appropriately. To keep all new patient and follow-up treatment slots filled as far as possible. To cancel patients appointments if the therapist is off sick. Participate in the staff development programme and receive annual appraisals. Comply with Trust policies and procedures. To record monthly statistics re: waiting times for treatment, DNA rates, clinic utilisation data General Duties Transfer of patients to other Hospitals as appropriate Registration of all patient details on the therapy record and information system To maintain an accurate filing system for patient records to facilitate retrieval as necessary. Maintenance of stationary, equipment and patient information stocks. Other clerical duties to facilitate the smooth running of the out-patient department i.e. Monitor the waiting lists, ensure outpatient clinics are full and running at capacity. Other clerical duties as directed by therapy management considered appropriate to grade and role i.e. Data collection and entry. To participate in co-ordination with the therapy management in a regular review of all duties. ## Person Specification ### Experience **Essential** - Evidence of previous clerical experience - Good typing/word processing - Familiar with Windows packages - Experience in manual and computerised filing systems **Desirable** - Previous reception experience - Experience of using hospital/clinical patient systems. - Previous NHS experience - Previous experience of arranging appointments ### Qualifications **Essential** - GCSE in English or equivalent qualification at Grade C or above. - RSA II or equivalent qualification or experience. **Desirable** - Customer Care training ### Personal Qualities **Essential** - Ability to work in busy environment - Adaptable-works well under pressure - Good telephone manner - Able to work as part of a team - Able to build and maintain a good rapport with colleagues and patients - Flexible approach to working pattern and duties - Good communication skills-verbal and written ### Skills and Knowledge **Essential** - Ability to organise and prioritise workload - Able to respond to enquiries appropriately - Able to maintain departmental records - Good working knowledge of comupterised systems ### Other Job Requirements **Essential** - Ability to undertake the manual handling aspects of the role on a daily basis - Willing to undertake in-house courses - Awareness of Confidentiality and Information Governance - Able to work hours/days required - Ability to travel / work across sites ## Documents - [Person Spec (DOCX, 122 KB)](document:2964229) - [Job Description ( JD, 157 KB)](document:2964230) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.