# Therapy Patient Pathway Coordinator > NHS job listing from Job Clerk for University Hospitals of Leicester NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/therapy-patient-pathway-coordinator/c480bc01-2259-4638-b930-9a8c863a71ce - **Markdown:** https://www.jobclerk.com/job/therapy-patient-pathway-coordinator/c480bc01-2259-4638-b930-9a8c863a71ce.md ## Summary - **Status:** Live - **Employer:** University Hospitals of Leicester NHS Trust - **Town:** Leicester - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-08-10T23:59:00.000Z - **Posted:** 2026-07-27T09:36:02.420Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Leicestershire/Leicester/University_Hospitals_Leicester_NHS_Trust/Therapy_Outpatient_Administrative/Therapy_Outpatient_Administrative-v8082134 - **Application URL:** https://apps.trac.jobs/job-advert/8082134?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.leicestershospitals.nhs.uk ## Job Content ### Job overview The Therapy outpatient department is a busy service, which provides a high-quality service to patients and clinical staff.  The Therapy outpatient department is made up of five reception desks across three hospital sites (Leicester Royal Infirmary, Leicester General Hospital, Glenfield Hospital). You will be expected to work on all three sites depending on service need. To perform well in this position you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities & be willing to learn & undertake training & development as the role requires. Excellent written, verbal communication & interpersonal skills are essential as you will be in contact with a range of staff and patients. The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment & have experience of working in a busy customer focused environment. Your work will mainly be telephone & IT based so you should have an excellent customer service background. This is an excellent opportunity to build on and develop existing administrative and clerical skills.  If you are innovative, motivated and look forward to new challenges then this is the post for you. ### Main duties of the job - Manages the therapy department reception, including answering telephone and voicemail enquiries, checking in patients, and providing administrative support to clinical staff. - To be responsible for the efficient administration of outpatient appointments from initial referral processing to booking and editing patient appointments. To liaise with external services such as interpreters and ambulance transport. To work closely with team members, admin and clinical staff. - To be part of a team who implement & are responsible for setting up, maintaining & monitoring the clinics and ensuring that cancellations & DNA’s are recorded & dealt with according to the UHL Patient Access Policy. - To provide support and guidance to patients, carers, relatives and others making contact with the service. - To manage slot availability to ensure maximum efficiencies within the service to agreed scheduling ensuring procedures are booked in accordance with Local and National Guidelines in relation to Referral to Treatment. To carry out diary alterations for clinical staff upon request. - Meticulous attention to detail and organisation skills are necessary for this role, as are excellent communication skills and the ability to work effectively as part of a team. ### Detailed job description and main responsibilities - To receive referrals and make new and follow-up appointments - Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as x-rays, additional notes, and letters, are requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment. - Ensure effective planning of the patient pathway to ensure each step in the patient’s journey is managed effectively and to elective care standards. - Provide training and support to other staff regarding HISS, ensuring pathways are managed according to Trust polic For further information please see job description, or contact Claire Hancock on claire.hancock18@nhs.net or 07483720238 ## Person Specification ### Experience **Essential** - Secretarial or administrative experience - Diary management experience - Experience of dealing with customers/patients **Desirable** - Understanding of medical terminology - Medical administration experience - Experience working in a large, complex organisation ### Training & Qualifications **Essential** - Educated to A level standard - NVQ III or relevant equivalent training and experience gained in administration post - RTT/Clinic Management/Waiting List or relevant experience **Desirable** - CLAIT (or equivalent) - Patient information systems experience - Experience of NHS systems and procedures - Excel, Power point - ORMIS - Booking systems - PTLS/Data Quality Experience ### Analytical and Judgement skills **Essential** - Able to act on own initiative - Ability to assess information and take steps to address any shortfalls - Ability to work without close supervision. ### Planning and organisation skills **Essential** - Planning and Organisation skills with the ability to prioritise schedules and workloads - Ability to look ahead to ensure clinic timescales are met at all times - Managing competing timescales when booking appointments ### Equality, Diversity and Inclusion **Essential** - Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs - All staff are expected to engage in compassionate and inclusive leadership in the provision of highquality care and interactions with others ### Communication and relationship skills **Essential** - Effective communication skills - Able to manage sensitive patient conversations - Tact and diplomacy - Must be a team player - Able to maintain confidentiality **Desirable** - Exposure to dealing with complaints ### Commitment to Trust Values and Behaviours **Essential** - Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours ## Documents - [jd (pdf, 313.8kb)](https://www.healthjobsuk.com/documents?vdoc=10470848) - [employee benefits (pdf, 578.5kb)](https://www.healthjobsuk.com/documents?edoc=2350) - [understanding your right to work in the uk (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2349) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.