# Therapies Patient Administrator > NHS job listing from Job Clerk for East Lancashire Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/therapies-patient-administrator/e6fcbe97-9e9a-4e6e-b7dd-c94482494100 - **Markdown:** https://www.jobclerk.com/job/therapies-patient-administrator/e6fcbe97-9e9a-4e6e-b7dd-c94482494100.md ## Summary - **Status:** Live - **Employer:** East Lancashire Hospitals NHS Trust - **Town:** Blackburn - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 - £27,476 this role will commence at Band 2 with progression to Band 3 upon successful completion of required competencies - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Between the hours of 8.00 am and 4.30 pm) - **Closing date:** 2026-07-07T23:59:00.000Z - **Posted:** 2026-06-23T08:52:05.173Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Barrowford_Nelson/East_Lancashire_Hospitals_NHS_Trust/Diagnostic_Clinical_Support/Diagnostic_Clinical_Support-v8007218 - **Application URL:** https://apps.trac.jobs/job-advert/8007218?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.elht.nhs.uk ## Job Content ### Job overview We’re looking for a enthusiastic, motivated and experienced Patient Administrator to join our Referral Management and Booking team which covers many specialties and provides services across East Lancashire. The post holder will have a keen eye for detail, excellent communication and organisational skills. As a Patient Administrator, you’ll play a vital role in ensuring patients referrals are actioned timely, arrange appointments and communicate efficiently and compassionately. You’ll be responsible for: - Processing referrals and booking appointments in line with clinical requirements and KPIs - Managing patient information using patient administration systems i.e. EMIS and CERNER - Handling telephone enquiries and coordinating communication with patients and professionals - Accurately uploading information and maintaining high data quality standards This role will commence at Band 2, with progression to Band 3 upon successful completion of required competencies. ### Main duties of the job - Accurately record and process referrals and appointments in line with clinical triage and KPIs. - Offer patients appointment choices while adhering to clinical requirements. - Arrange transport and translation services as needed. - Perform general administrative tasks including data input, letter generation, filing, scanning, photocopying, and ordering goods. - Maintain patient records and case notes to a high standard, both manually and electronically (e.g., EMIS, CERNER). - Handle telephone enquiries from patients, carers, professionals, and external agencies courteously and efficiently. - Maintain confidentiality and adhere to data protection policies. ### Detailed job description and main responsibilities - Accurately record and process patient referrals and appointments in line with clinical triage and KPIs. - Ensure timely and accurate data entry into EMIS and CERNER systems. - Offer patients appropriate appointment options and arrange transport or translation services when needed. - Handle telephone enquiries from patients, carers, and professionals courteously and efficiently. - Communicate appointment details via phone, email, letter, or text. - Provide cover across services as required. - Attend departmental meetings and contribute to service  improvement discussions. - Adhere to Trust policies, including those related to data protection, equality, health and safety, and infection control. - Support business continuity and major incident procedures. - Operate within the Trust’s behavioural framework and uphold its values. - Maintain confidentiality and adhere to data protection and Trust policies. ## Job Details We’re looking for a enthusiastic, motivated and experienced Patient Administrator to join our Referral Management and Booking team which covers many specialties and provides services across East Lancashire. The post holder will have a keen eye for detail, excellent communication and organisational skills. As a Patient Administrator, you’ll play a vital role in ensuring patients referrals are actioned timely, arrange appointments and communicate efficiently and compassionately. You’ll be responsible for: Processing referrals and booking appointments in line with clinical requirements and KPIs Managing patient information using patient administration systems i.e. EMIS and CERNER Handling telephone enquiries and coordinating communication with patients and professionals Accurately uploading information and maintaining high data quality standards This role will commence at Band 2, with progression to Band 3 upon successful completion of required competencies. ## Job Description Accurately record and process referrals and appointments in line with clinical triage and KPIs. Offer patients appointment choices while adhering to clinical requirements. Arrange transport and translation services as needed. Perform general administrative tasks including data input, letter generation, filing, scanning, photocopying, and ordering goods. Maintain patient records and case notes to a high standard, both manually and electronically (e.g., EMIS, CERNER). Handle telephone enquiries from patients, carers, professionals, and external agencies courteously and efficiently. Maintain confidentiality and adhere to data protection policies. ## Responsibilities Accurately record and process patient referrals and appointments in line with clinical triage and KPIs. Ensure timely and accurate data entry into EMIS and CERNER systems. Offer patients appropriate appointment options and arrange transport or translation services when needed. Handle telephone enquiries from patients, carers, and professionals courteously and efficiently. Communicate appointment details via phone, email, letter, or text. Provide cover across services as required. Attend departmental meetings and contribute to service improvement discussions. Adhere to Trust policies, including those related to data protection, equality, health and safety, and infection control. Support business continuity and major incident procedures. Operate within the Trust’s behavioural framework and uphold its values. Maintain confidentiality and adhere to data protection and Trust policies. ## Person Specification ### Other **Essential** - Ability to be flexible to cover Department opening times 8.00 am – 4.30 pm. ### Experience **Essential** - Proficient in the use of Microsoft Office, including Word, Excel, Outlook - Effective written and verbal communication skills - Extensive experience of working in administration - Experience of customer care/liaison with public, patients or carers, e.g. telephone call handing **Desirable** - Contact Centre experience ### Qualifications **Essential** - Recognised educational standards i.e. GCSE Level 4-9 or equivalent in English Language and Maths **Desirable** - Customer Care NVQ Level 3, or equivalent or willing to work towards ECDL/CLAIT or equivalent experience ### Knowledge & Skills **Essential** - IT/keyboard skills - Precise with detail and data collection - Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills - Ability to understand and comply with standard procedures/instructions and able to escalate risks/concerns ### Personal Attributes **Essential** - Willingness to learn new systems and processes - Ability to work in a team - Ability to demonstrate confidentiality and sensitivity when dealing with the public. - Value difference, diversity and inclusion and ensure fairness for all - Flexible and adaptable to meet changing needs of the service - Commitment to continuous professional development ## Documents - [privacy notice (pdf, 305.1kb)](https://www.healthjobsuk.com/documents?edoc=1761) - [benefits of working at elht (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2405) - [therapies patient administrator (pdf, 111.1kb)](https://www.healthjobsuk.com/documents?vdoc=10292588) - [therapies patient administrator (pdf, 311.9kb)](https://www.healthjobsuk.com/documents?vdoc=10292587) - [additional candidate information 2024 (pdf, 408.6kb)](https://www.healthjobsuk.com/documents?edoc=2494) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.