# Therapies Patient Administrator > NHS job listing from Job Clerk for East Lancashire Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/therapies-patient-administrator/30a12e5d-104a-4691-bf3e-8004c973982d - **Markdown:** https://www.jobclerk.com/job/therapies-patient-administrator/30a12e5d-104a-4691-bf3e-8004c973982d.md ## Summary - **Status:** Live - **Employer:** East Lancashire Hospitals NHS Trust - **Town:** Blackburn - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 - £27,476 this role will commence at Band 2 with progression to Band 3 upon successful completion of required competencies - **Contract type:** 2 x permanent 25 hour posts - **Employment type:** Part time - 37.5 hours per week (various hours available) - **Closing date:** 2026-08-04T23:59:00.000Z - **Posted:** 2026-07-21T12:33:33.659Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Barrowford_Nelson/East_Lancashire_Hospitals_NHS_Trust/Diagnostic_Clinical_Support/Diagnostic_Clinical_Support-v8171542 - **Application URL:** https://apps.trac.jobs/job-advert/8171542?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.elht.nhs.uk ## Job Content ### Job overview There are 2 posts available: 25 hours, working Monday to Friday, 11.00 am to 4.00 pm (permanent post) 25 hours, working Monday to Friday, 8.00 am to 1.00 pm (permanent post) We’re looking for a enthusiastic, motivated and experienced Patient Administrator to join our Referral Management and Booking team which covers many specialties and provides services across East Lancashire. The post holder will have a keen eye for detail, excellent communication and organisational skills. As a Patient Administrator, you’ll play a vital role in ensuring patients referrals are actioned timely, arrange appointments and communicate efficiently and compassionately. You’ll be responsible for: - Processing referrals and booking appointments in line with clinical requirements and KPIs - Managing patient information using patient administration systems i.e. EMIS and CERNER - Handling telephone enquiries and coordinating communication with patients and professionals - Accurately uploading information and maintaining high data quality standards This role will commence at Band 2, with progression to Band 3 upon successful completion of required competencies. ### Main duties of the job - Accurately record and process referrals and appointments in line with clinical triage and KPIs. - Offer patients appointment choices while adhering to clinical requirements. - Arrange transport and translation services as needed. - Perform general administrative tasks including data input, letter generation, filing, scanning, photocopying, and ordering goods. - Maintain patient records and case notes to a high standard, both manually and electronically (e.g., EMIS, CERNER). - Handle telephone enquiries from patients, carers, professionals, and external agencies courteously and efficiently. - Maintain confidentiality and adhere to data protection policies. ### Detailed job description and main responsibilities - Accurately record and process patient referrals and appointments in line with clinical triage and KPIs. - Ensure timely and accurate data entry into EMIS and CERNER systems. - Offer patients appropriate appointment options and arrange transport or translation services when needed. - Handle telephone enquiries from patients, carers, and professionals courteously and efficiently. - Communicate appointment details via phone, email, letter, or text. - Provide cover across services as required. - Attend departmental meetings and contribute to service  improvement discussions. - Adhere to Trust policies, including those related to data protection, equality, health and safety, and infection control. - Support business continuity and major incident procedures. - Operate within the Trust’s behavioural framework and uphold its values. - Maintain confidentiality and adhere to data protection and Trust policies. ## Person Specification ### Other **Essential** - Ability to be flexible to cover Department opening times 8.00 am – 4.30 pm. ### Experience **Essential** - Proficient in the use of Microsoft Office, including Word, Excel, Outlook - Effective written and verbal communication skills - Extensive experience of working in administration - Experience of customer care/liaison with public, patients or carers, e.g. telephone call handing **Desirable** - Contact Centre experience ### Qualifications **Essential** - Recognised educational standards i.e. GCSE Level 4-9 or equivalent in English Language and Maths **Desirable** - Customer Care NVQ Level 3, or equivalent or willing to work towards ECDL/CLAIT or equivalent experience ### Knowledge & Skills **Essential** - IT/keyboard skills - Precise with detail and data collection - Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills - Ability to understand and comply with standard procedures/instructions and able to escalate risks/concerns ### Personal Attributes **Essential** - Willingness to learn new systems and processes - Ability to work in a team - Ability to demonstrate confidentiality and sensitivity when dealing with the public. - Value difference, diversity and inclusion and ensure fairness for all - Flexible and adaptable to meet changing needs of the service - Commitment to continuous professional development ## Documents - [privacy notice (pdf, 305.1kb)](https://www.healthjobsuk.com/documents?edoc=1761) - [benefits of working at elht (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2405) - [therapies patient administrator (pdf, 111.1kb)](https://www.healthjobsuk.com/documents?vdoc=10473790) - [therapies patient administrator (pdf, 311.9kb)](https://www.healthjobsuk.com/documents?vdoc=10473789) - [additional candidate information 2024 (pdf, 408.6kb)](https://www.healthjobsuk.com/documents?edoc=2494) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.