# The Havens Receptionist > NHS job listing from Job Clerk for King's College Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/the-havens-receptionist/31f3f59c-e253-46d3-ba64-a47b9956ed00 - **Markdown:** https://www.jobclerk.com/job/the-havens-receptionist/31f3f59c-e253-46d3-ba64-a47b9956ed00.md ## Summary - **Status:** Live - **Employer:** King's College Hospital NHS Foundation Trust - **Location:** King's College Hospital - **Workplace type:** onsite - **Profession:** Receptionist - **Grade:** Band 2 - **Salary:** £31,066 per annum, including HCA - **Contract type:** Fixed term: 12 months (FTC 12 Months) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-01T22:59:00.000Z - **Posted:** 2026-09-17T09:51:00.295Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/Kings_College_Hospital_NHS_Foundation_Trust/SARC/SARC-v8134711 - **Application URL:** https://apps.trac.jobs/job-advert/8134711?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.kch.nhs.uk ## Job Content ### Job overview The Havens is recruiting a full time Band 2 Receptionist to join our dedicated team. The Havens are London’s Sexual Assault Referral Centre (SARC) located in Camberwell, Paddington (Ladbroke Grove) and Whitechapel, providing 24/7 (365 per year) forensic medical examinations and care to people disclosing rape or sexual assault. This post will be predominately based at our Haven Paddington and Haven Whitechapel sites although regular cross site working is expected. Working pattern is Monday to Friday (excluding bank holidays) 9am to 5pm shifts, with a 12 noon to 8pm shift (maximum once per week, typically once every two weeks - at the time of publication, awaiting an implementation date) The post holder will work as part of team in facilitating a high quality customer-focussed reception service including: taking and transferring calls (including client calls), registering clients, booking in clients on arrival, directing clients to the appropriate staff and preparing and administering clinical proformas and client files. The post-holder will be responsible for entering highly sensitive information onto the Havens systems. This involves sexual assault information which may be used in criminal investigations. The data entry needs to be accurate so attention to detail is crucial. ### Main duties of the job To be part of the reception and administration rota providing a friendly, professional and welcoming reception and administration service. To answer telephone calls, take messages and respond to calls including those from clients and police enquiries in a courteous and professional manner, maintaining confidentiality at all times. To refer callers to the appropriate staff members in a timely manner. To act as the first point of contact for clients returning to the Havens follow-up services and booking and managing follow up appointments for clients. To undertake data entry (client and other data) and uploading of documents to the Havens client management system(s), databases and spreadsheet trackers. To send external referrals and other shared data and documents, including to police, GPs, social care ensuring strict adherence to information governance security and confidentiality. To liaise closely with clinical colleagues to ensure that clinics and appointments are run well, including virtual appointments, appointment reminders and the administration required to support such. To provide clinical administration support which will include liaison with partner services and referrers, arranging client appointments and providing pre and post clinic and appointment administration. To review, distribute and action incoming emails received within service generic mailboxes. To undertake photocopying, scanning, notes archiving. ### Detailed job description and main responsibilities To be part of the reception and administration rota providing a friendly, professional and welcoming reception and administration service. To answer telephone calls, take messages and respond to calls including those from clients and police enquiries in a courteous and professional manner, maintaining confidentiality at all times. To refer callers to the appropriate staff members in a timely manner. To act as the first point of contact for clients returning to the Havens follow-up services and booking and managing follow up appointments for clients. To undertake data entry (client and other data) and uploading of documents to the Havens client management system(s), databases and spreadsheet trackers. To send external referrals and other shared data and documents, including to police, GPs, social care ensuring strict adherence to information governance security and confidentiality. To liaise closely with clinical colleagues to ensure that clinics and appointments are run well, including virtual appointments, appointment reminders and the administration required to support such. To provide clinical administration support which will include liaison with partner services and referrers, arranging client appointments and providing pre and post clinic and appointment administration. Ensure clients are logged in and out of Havens clinics on the Havens appointment system. To review, distribute and action incoming emails received within service generic mailboxes. To undertake photocopying, scanning, notes archiving. To assist in maintaining the smooth running of office equipment. To support monitoring and ordering of stock, including stationery and basic clinical supplies. To use email and computer programmes as effective business and communication tools. To assist administrators in providing a confidential secretarial typing service for Havens clinicians. To communicate with other admin staff and the post-holder’s line manager on issues relating to administration and reception, and where appropriate take action as directed by the management team. To adhere to all Haven policies, procedures and quality standards and generally assist in the smooth running of the Havens. Action promptly and effectively statements, notes requests and court warnings. To attend, engage and prepare for own One2One supervision sessions with line manager. To undertake any other duties appropriate to the post. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Other requirements **Essential** - Ability to problem solve ### Personal Qualities **Essential** - Self motivated - Confident - Assertive approach - Can do approach - Seek advice/help when required - Good work attendance record - Good time keeping ### Skills and Competencies **Essential** - Ability to liaise appropriately with individuals from a wide range of backgrounds including professionals and service users - Good typing and multidisciplinary skills - Excellent PC skills, Experience of working with PowerPoint, Word, Excel, Access with good keyboard skills - Awareness of confidentiality issues - Customer focused - Good written and oral communication skills - Excellent interpersonal skills - Ability to deal with stressful and often upsetting information - Ability to work on own initiative and to plan, structure and prioritise own workload - Ability to work in a multi-disciplinary team - Flexible and responsive to changing priorities in a busy environment - Ability to work under pressure - Systemic, methodical approach to work - Attention to detail and accuracy - Ability to prioritise and work to deadlines **Desirable** - Knowledge of issues affecting survivors of sexual assault ### Knowledge and Experience **Essential** - Proven experience of entering data into databases and spreadsheets **Desirable** - Experience of working within the NHS - Experience working within a service for people with vulnerabilities/safeguarding issues ### Education and Qualifications **Essential** - Educated to GCSE levels or equivalent including English and Mathematics - Experience in general clerical/admin and reception duties working with the public **Desirable** - NVQ or administrative qualification such as ILM 3, 4 or 5 ## Documents - [denmark hill site map (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=606) - [jd & person specification (pdf, 483.6kb)](https://www.healthjobsuk.com/documents?vdoc=10620844) - [princess royal (pruh) site map (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=607) - [visa and sponsorship information (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=2817) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.