# Telephonist/Receptionist > NHS job listing from Job Clerk for Midlands Partnership University NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/telephonistreceptionist/98f5f2f4-1068-4b09-aff2-0e57ffe86b59 - **Markdown:** https://www.jobclerk.com/job/telephonistreceptionist/98f5f2f4-1068-4b09-aff2-0e57ffe86b59.md ## Summary - **Status:** Live - **Employer:** Midlands Partnership University NHS Foundation Trust - **Location:** St George's Hospital - **Workplace type:** onsite - **Profession:** Switchboard operator - **Grade:** Band 3 - **Salary:** £24,937 - £26,598 pro-rata - **Contract type:** Permanent - **Employment type:** Part time - 12 hours per week (Week 1: Wednesday and Thursday 4:30pm-10:30pm and Week 2: Friday and Saturday 4:30pm-10:30pm) - **Closing date:** 2026-09-09T22:59:00.000Z - **Posted:** 2026-08-20T11:22:08.420Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/Stafford/Midlands_Partnership_University_NHS_Foundation_Trust/Administration/Administration-v8143562 - **Application URL:** https://apps.trac.jobs/job-advert/8143562?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.mpft.nhs.uk ## Job Content ### Job overview This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn We are seeking a Telephony/Receptionist to undertake a wide range of duties including call handling and reception duties for a Secure Forensic Unit and corporate Trust HQ, along with administrative support. As the first point of contact for the Trust, you will be responsible for providing a positive customer service experience; directing callers, visitors, colleagues to the most appropriate service for ongoing care, support and advice, of which some calls can be highly distressing. You will be part of the Out of Hours District Nurses call handling service, acting as the first point of contact for all messages; this will include urgent calls, queries and referrals for the community District Nursing service in North and South Staffordshire. The post holder will be required to identify and forward urgent calls and enquiries, some of which may be complex and sensitive, direct to the triage nursing team in line with established processes - this includes RAG rating the calls as they come through and assigning to the wait lists. This is role is working routine shifts, however you must be prepared to cover other receptionists when they are on annual leave/ sick leave, by taking on their complete duty at short notice including night duty. ### Main duties of the job All Telephonists/Receptionists will be required to have a general understanding and ability to carry out all tasks below however, some tasks may not be required at all locations: - Receive and deal with general reception enquiries; this may include listening and responding to information requests or queries and enquiries and directing staff, service users, visitors, contractors, self-presenters etc as appropriate. - First point of contact in the event of a medical emergency, psychiatric emergency and Fire; responsible for sending out bleeps via the Multitone system, monitoring and co-ordinating timely responses and follow on actions (i.e. Fire). - Responsible for initiated set processes in relation to staff safety and lone working i.e. District Nursing personal alarms and OOH Doctors On Call. - Responsible for the centralised taxi booking service, working collaboratively with taxi and courier companies. - Process returned mail; this may be of a sensitive and confidential nature. - Responsible for managing the Contact Portal mailbox and action as required, which will include updating and cleansing the contact directory on the Corporate Information Manager system. ### Detailed job description and main responsibilities For more details on this varied and unique post please see the attached job description and person specification. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### EXPERIENCE **Essential** - Experience of working in a similar role or discipline - Experience of using in-house information systems - Customer Service or call handling experience **Desirable** - Experience of working in the NHS - Experience of using Switchboard systems - Experience of using Clinical systems i.e. RiO ### QUALIFICATIONS & TRAINING **Essential** - Possess a recognised typing qualification i.e. OCR or equivalent - Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience ### SKILLS, KNOWLEDGE & ABILITIES **Essential** - To have an understanding of a range of work procedures - Good communication skills - Ability to work on a diverse range of duties and tasks in a busy and challenging reception area - Maintain accurate, accessible records both hard copies and computer based - Ability to present concise and relevant information - Knowledge of office procedures - Ability to maintain information in a confidential and secure manner **Desirable** - Ability to progress a wide range of duties and demands ## Documents - [benefits booklet (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2957) - [telephonist/receptionist jd & ps (pdf, 872.5kb)](https://www.healthjobsuk.com/documents?vdoc=10442624) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.