# Telephonist/Receptionist

> NHS job listing from Job Clerk for North Staffordshire Combined Healthcare NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/telephonistreceptionist/8d7fd635-c326-4e2b-8e68-2bfb1d369050
- **Markdown:** https://www.jobclerk.com/job/telephonistreceptionist/8d7fd635-c326-4e2b-8e68-2bfb1d369050.md

## Summary

- **Status:** Live
- **Employer:** North Staffordshire Combined Healthcare NHS Trust
- **Location:** Lawton House, Trust Headquarters
- **Workplace type:** onsite
- **Profession:** Switchboard operator
- **Grade:** Band 2
- **Salary:** £25,272 pro rata
- **Contract type:** Fixed term: 12 months (Maternity Cover)
- **Employment type:** Part time - 16 hours per week
- **Closing date:** 2026-11-04T23:59:00.000Z
- **Posted:** 2026-10-21T14:00:34.643Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/Stoke_on_Trent/North_Staffordshire_Combined_Healthcare_NHS_Trust/ReceptionistTelephonist/ReceptionistTelephonist-v8384842
- **Application URL:** https://apps.trac.jobs/job-advert/8384842?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.combined.nhs.uk

## Job Content

### Job overview

An exciting opportunity has arisen for an enthusiastic, self-motivated individual to join our front of house Reception Team at Harplands Hospital where we provide a 24-hour 7-day service. The post is part time, 16 hours per week.

In return we offer:

A competitive progressive salary, competitive staff benefits

Individual Personal Development Plan, excellent pension scheme available

### Main duties of the job

To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.

To excel you will be an enthusiastic, caring and compassionate person who is looking to work within a Trust that is ambitious to perform well and has been told by the Care Quality Commission that it is the fastest improving Mental Health Trust in the Country.

### Detailed job description and main responsibilities

You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.

You must have a calm disposition, well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.

Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.

You will be expected to provide cover for other staff for annual leave and other absences.

## Person Specification

### Experience

**Essential**

- Operational switchboard and reception experience

**Desirable**

- Working in a busy office environment will be an advantage

### Qualifications

**Essential**

- Good general education

### Knowledge and skills

**Essential**

- Flexibility, good communication skills, ability to prioritise.

## Documents

- [nhs pension (pdf, 97.5kb)](https://www.healthjobsuk.com/documents?edoc=1216)
- [employee benefits (pdf, 1.3mb)](https://www.healthjobsuk.com/documents?edoc=2653)
- [job description (pdf, 648.5kb)](https://www.healthjobsuk.com/documents?vdoc=10714108)
- [why work at nscht (pdf, 689.6kb)](https://www.healthjobsuk.com/documents?edoc=1217)
- [person specification (pdf, 104.7kb)](https://www.healthjobsuk.com/documents?vdoc=10714109)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.