# Telephonist > NHS job listing from Job Clerk for SWFT Clinical Services Limited. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/telephonist/d23b87b8-beb7-4727-8e8e-e6c14d260c43 - **Markdown:** https://www.jobclerk.com/job/telephonist/d23b87b8-beb7-4727-8e8e-e6c14d260c43.md ## Summary - **Status:** Live - **Employer:** SWFT Clinical Services Limited - **Location:** Warwick Hospital - **Workplace type:** onsite - **Profession:** Switchboard operator - **Salary:** £28,484.53 Pro rata - **Contract type:** Permanent - **Employment type:** Part time - 21.25 hours per week (Monday to Friday 17:00-21:15) - **Closing date:** 2026-09-11T23:59:00.000Z - **Posted:** 2026-08-28T13:31:24.664Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Warwick/SWFT_Clinical_Services_Ltd/Telephonist/Telephonist-v8211616 - **Application URL:** https://apps.trac.jobs/job-advert/8211616?ShowJobAdvert=&feedid=9002 - **Employer website:** https://swftclinicalservices.co.uk/ ## Job Content ### Job overview We currently have a vacancy for 21.25 hours per week as a Telephonist/Receptionist who have excellent communication skills and would like to join our Hospital Switchboard Team. You must be confident, articulate, have good organisational skills and be able to maintain the highest standards of professionalism and confidentiality. We are seeking applicants with at least 2 years experience working within the telecommunications service or customers facing roles, ideally gained within the NHS but not essential Full training will be provided to successful candidates If you would like to have an informal discussion about this post, please contact: Barbara Halford - Switch Board Supervisor Hotel Services 01926 495321 M-F 13:30- 21:00 or Sharon Rose - Multiple Site Reception Manager/Senior Administrator 01926 815045 ex 8203 ### Main duties of the job To undertake general telephonist/receptionist duties acting as the first point of contact for our patient, visitors and staff. ### Detailed job description and main responsibilities To receive and re-direct telephone calls to the appropriate departments in an efficient friendly manner To maintain a helpful and confident manner when dealing with patients, visitors and staff in order to promote the caring and professional image of the Trust. To assist the general public with directions and enquiries at the reception window, which may include but not exclusive to PPE, patient transfers via porters, etc To operate the hospital bleep system including daily tests, dealing with faults and to issue batteries as required and recycle the batteries To issue and maintain records of key allocation and door codes for key personnel To monitor and escalate the emergency numbers 2222 & 3333, at all times To support on the activation of emergency procedures in the event of fire, cardiac arrest, maternity emergencies and major emergencies and to inform appropriate personnel To maintain all appropriate records including on-call rota’s, on-call mobile phone numbers Programme the on-call phones to the relevant on call consultants To provide on-call lists for the relevant wards and departments To deal with requests for access from the general public to hospital wards in an efficient and friendly manner To deal and escalate requests for non-emergency transport from wards and departments using SWFT logistics Follow set procedures when reporting faults with equipment To regularly carry out the testing the emergency red phones throughout the hospital To initial assist and escalate the emergency lift phones/communication as and when required. To support in the regular testing of alarms and systems in conjunction with Estates To regularly monitor alarm panels and report any issues to security, porters or estates, blood bank, or any other associated team To liaise with Estates out of hours on-call staff with regard to issues relating to maintenance for all South Warwickshire NHS Foundation Trust Hospitals. Warwick, Stratford, Rehab, Ellen Badger. To be the primary site contact for calls relating to patient transfers/discharges for via the agree logistics service provider Update the internal telephone directory from the starters and leavers list To support the internal postal team relating to mail redirecting around the Trust which cannot be identified To support queries relating to car parking in the absence of the Security team To take all necessary care for the security of equipment and information To co-operate with colleagues and management to ensure the health and safety of themselves and others To liaise with relevant personnel and co-ordinate any queries concerning the mortuary out of hours To contact and assist, if applicable, the on-call manager with regard to out of hours queries Regular use of the Trust computerised Patient Administration System Lorenzo to locate patients and assist with enquiries To communicate and respond to patients and/or departments that contact the Trust whom are hard of hearing, via the dedicated handset To liaise with Medical staffing about locum Doctors To issue locum packs, identity badges and accommodation keys To provide the support for issuing of temporary ID cards which may need required out of hours Sign out fall back smart card for A&E staff when necessary Deal with contractors, out of hours, upon request To accept and forward any calls/information for a number of complex teams around the Trust, out of hours Hand out Rheumatology prescriptions and blood forms to patients obtaining signatures To be a primary contact for access to the main hospital site, out of hours, for patients, visitors and staff via the intercom There will be a requirement to work alone and unsupervised from 5pm Monday to Friday, weekends and some bank holidays Communications and Working Relationships To have good interpersonal skills and to be able to communicate with all levels of staff, patients, visitors and all hospital users ## Person Specification ### Other **Essential** - Able to work on a shift basis - Willingness to work additional hours - Able to work unsupervised and alone out of hours and weekends ### Skills **Essential** - Good verbal communication skills - Good organisational skills - Ability to plan workload and work under pressure - Good working knowledge of confidentiality - Computer keyboard skills for data entry - Able to work independently and as a part of a team, referring to supervisor as needed ### Experience **Essential** - Previous experience working in telecommunications services **Desirable** - Experience gained preferably within the NHS ### Qualifications **Essential** - Level 3 education or equivalent experience - Communications and customer relations skills ### Personal Qualities **Essential** - Articulate and polite - Responsible and reliable - Co-operative and flexible worker - Able to work as part of a team - Good organisational skills - Able to concentrate on tasks and change priorities as the role requires ## Documents - [job description (pdf, 764.9kb)](https://www.healthjobsuk.com/documents?vdoc=10518990) - [person specification (pdf, 96.7kb)](https://www.healthjobsuk.com/documents?vdoc=10518991) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.