# Telephonist

> NHS job listing from Job Clerk for Royal Cornwall Hospitals NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/telephonist/cdf6a785-f978-43f9-bc53-6bca485bf1bb
- **Markdown:** https://www.jobclerk.com/job/telephonist/cdf6a785-f978-43f9-bc53-6bca485bf1bb.md

## Summary

- **Status:** Live
- **Employer:** Royal Cornwall Hospitals NHS Trust
- **Town:** Truro
- **Region:** South West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 per annum pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 12 hours per week (2 x 6 hour shifts)
- **Closing date:** 2026-07-28T23:59:00.000Z
- **Posted:** 2026-07-15T07:21:44.570Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Cornwall/Penzance/Royal_Cornwall_Hospitals_NHS_Trust/Telephonist/Telephonist-v8120906
- **Application URL:** https://apps.trac.jobs/job-advert/8120906?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.royalcornwall.nhs.uk

## Job Content

### Job overview

An exciting opportunity has arisen  for a telephonist to answer and/or manage all incoming calls from an external/internal source and route them to the correct extension in a polite and efficient manner.

### Main duties of the job

Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures.

Carry out various emergency procedures for cardiac arrest, fire, major incident etc. and maintain records in accordance with standing instructions/ operational procedures.

Ensure that all necessary information is available to enable adequate service to be provided i.e. that records are kept up to date when informed of any changes to telephone numbers, on call list, daily on call sheet, new positions etc. and ensure that the appropriate message books are kept up to date

Report faults that may have an impact on the running of the department to the Team Leader

Ensure data is handled and stored in full compliance with Information Government principles.

Manage the allocation and return of keys in and out of the department.

Attend mandatory training sessions and complete Emergency refresher training & on line switchboard training.

### Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Work health assessments
- Criminal record check standards
- Right to work checks

## Person Specification

### EXPERIENCE

**Essential**

- NHS and/or private sector experience in facilities and/or contracts

**Desirable**

- Telephonist or call centre/Helpdesk techniques in a related field

### Qualifications

**Essential**

- GCSE in English and Maths grade 9 to 4 (A* to C) or equivalent.

**Desirable**

- 5 GCSE C or above (inc. Maths and English) or equivalent
- Relevant NVQ Level 2 qualification or equivalent

## Documents

- [job description (pdf, 210.1kb)](https://www.healthjobsuk.com/documents?vdoc=10417233)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.