# Telephonist > NHS job listing from Job Clerk for Maidstone and Tunbridge Wells NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/telephonist/7fc1a79a-660a-4731-84c9-b1714e51c9cc - **Markdown:** https://www.jobclerk.com/job/telephonist/7fc1a79a-660a-4731-84c9-b1714e51c9cc.md ## Summary - **Status:** Live - **Employer:** Maidstone and Tunbridge Wells NHS Trust - **Location:** Maidstone Hospital - **Workplace type:** onsite - **Profession:** Switchboard operator - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - established shift rota - **Closing date:** 2026-09-17T22:59:00.000Z - **Posted:** 2026-09-03T11:23:35.345Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Kent/Maidstone/Maidstone_Tunbridge_Wells_NHS_Trust/Switchboard/Switchboard-v8271133 - **Application URL:** https://apps.trac.jobs/job-advert/8271133?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.mtw.nhs.uk ## Job Content ### Job overview Our Switchboard team are looking to recruit 3 part-time telephonists to complete our established rota after a recent consultation, joining our friendly hard-working team based at Maidstone Hospital. The successful applicants would preferably have previous switchboard experience, whilst working in a busy hospital. You will also need a good education to GCSE standard with keyboard skills and an understanding of IT systems; however full training will be given. Being one of the frontline services for the Trust, the switchboard’s aim is to deliver a consistently high standard of customer care whilst working in a busy environment. We are looking for a real team player with flexibility and self-motivation, if you think you have the relevant skills and experience and would like to join us please tell us in your statement what you could bring to the team. Switchboard is operational 365 days per year, 24/7. For vacancies 1 and 2 you will be rostered to work between the hours of 6.00 and 22.00 on an eight-hour shift including Saturdays every other week and occasional nights on a set shift pattern. Vacancy 3 you will be rostered to work between the hours of 22.00 – 06.00 Fridays and Thursday. Please ensure you are available for work during these hours before applying, contact the switchboard manager for more information regarding shift pattern. ### Main duties of the job Job Title: Telephonist Dept: Switchboard Base: Maidstone Hospital Grade: Band 2 Hours: Vacancy 1 18.75 hrs per week (mon – sat) Vacancy 2 22.5hrs per week (mon – sat) Vacancy 3 7.5hrs per week (Nights thur-fri) These roles will include working within an established rota, and you will be expected to cover annual leave and sick leave when required and Bank Holidays where scheduled. For any further information, please contact Karen Finn Switchboard Manager 01622 224240/07718 248625 Karen.finn@nhs.net or Kim.wright28@nhs.net 07718 248628 Jade.Abery@nhs.net 07720 577530 ### Detailed job description and main responsibilities We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Please note: This role is not eligible for UK Visa Sponsorship. In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, organisations are prohibited from assigning a Certificate of Sponsorship. Applicants must therefore already hold a valid immigration status and ongoing right to work in the UK in order to be considered. ## Person Specification ### Skills **Essential** - Customer Care focused - IT Skills, eg; Basic computer knowledge - Good organisational skills **Desirable** - Previous experience of dealing with emergency calls ### Qualifications **Essential** - Educated to a high standard in GCSE or equivalent **Desirable** - NVQ level 2 in customer service or equivalent ### Experience/Knowledge **Essential** - Work independently without supervision - Working as part of a close team **Desirable** - Previous switchboard experience in a hospital environment ## Documents - [staff benefits (pdf, 63.8kb)](https://www.healthjobsuk.com/documents?edoc=2762) - [corporate job pack (pdf, 548.9kb)](https://www.healthjobsuk.com/documents?ddoc=2164) - [tips when completing your application (pdf, 50.6kb)](https://www.healthjobsuk.com/documents?edoc=2920) - [job description and person specification (pdf, 424.4kb)](https://www.healthjobsuk.com/documents?vdoc=10586272) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.