# Telephonist

> NHS job listing from Job Clerk for Warrington and Halton Teaching Hospitals NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/telephonist/130d8611-eece-42b2-8951-a1a1ec3aceb0
- **Markdown:** https://www.jobclerk.com/job/telephonist/130d8611-eece-42b2-8951-a1a1ec3aceb0.md

## Summary

- **Status:** Live
- **Employer:** Warrington and Halton Teaching Hospitals NHS Foundation Trust
- **Town:** Warrington
- **Region:** North West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 Per Annum, Pro Rata
- **Contract type:** Permanent
- **Employment type:** Part time - 18.5 hours per week (To be flexible to cover 24 hour period)
- **Closing date:** 2026-06-16T23:59:00.000Z
- **Posted:** 2026-06-02T09:52:11.596Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Cheshire/Warrington/North_Cheshire_Mersey_NHS_Foundation_Trust/Administration/Administration-v8051200
- **Application URL:** https://apps.trac.jobs/job-advert/8051200?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.whh.nhs.uk

## Job Content

### Job overview

Previous applicants need not apply

Warrington & Halton Teaching Hospital NHS Foundation Trust's  Switchboard team provides a vital service to staff, patients and their relatives and provides a professional customer service 24/7 365 days a year. In house training will be provided to deal with all aspects of Switchboard duties. The post holder will form part of the Switchboard team, working various shifts to cover a busy hospital switchboard.

### Main duties of the job

The post holder will be responsible for operating the hospital switchboard answering all incoming and outgoing calls in a timely and efficient manner. Responsible to be involved in all associated procedures within the Switchboard environment, responding to all emergency calls and alarms whilst remaining calm, concise, and polite under pressure. The post holder will be required to perform in an environment where the work pattern is unpredictable and to demonstrate flexibility with their availability.

### Detailed job description and main responsibilities

To operate the trust switchboard and answer and connect all external & internal, incoming and outgoing calls in a polite and efficient manner.

- FULL JOB DESCRIPTION ATTACHED

## Job Details

Previous applicants need not apply

Warrington & Halton Teaching Hospital NHS Foundation Trust's Switchboard team provides a vital service to staff, patients and their relatives and provides a professional customer service 24/7 365 days a year. In house training will be provided to deal with all aspects of Switchboard duties. The post holder will form part of the Switchboard team, working various shifts to cover a busy hospital switchboard.

## Job Description

The post holder will be responsible for operating the hospital switchboard answering all incoming and outgoing calls in a timely and efficient manner. Responsible to be involved in all associated procedures within the Switchboard environment, responding to all emergency calls and alarms whilst remaining calm, concise, and polite under pressure. The post holder will be required to perform in an environment where the work pattern is unpredictable and to demonstrate flexibility with their availability.

## Responsibilities

To operate the trust switchboard and answer and connect all external & internal, incoming and outgoing calls in a polite and efficient manner.

FULL JOB DESCRIPTION ATTACHED

## Person Specification

### Experience

**Essential**

- Effective Communication skills

**Desirable**

- IT skills

### Educated to GCSE standard or equivalent

**Essential**

- Work in a customer care environment

**Desirable**

- Willing to work extra hours to cover colleagues during annual leave and sickness

### Ability to work without direct supervision

**Essential**

- Able to work shifts and unsocial hours which includes lone working

**Desirable**

- Knowledge of medical terms

## Documents

- [telephonist (docx, 418.3kb)](https://www.healthjobsuk.com/documents?vdoc=10340597)
- [whh staff benefits (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2892)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.