# Telephonist / Admin Officer > NHS job listing from Job Clerk for University Hospitals Coventry and Warwickshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/telephonist-admin-officer/8a927bed-1dcb-4c7d-945c-37d223efe2d3 - **Markdown:** https://www.jobclerk.com/job/telephonist-admin-officer/8a927bed-1dcb-4c7d-945c-37d223efe2d3.md ## Summary - **Status:** Live - **Employer:** University Hospitals Coventry and Warwickshire NHS Trust - **Location:** University Hospital - **Workplace type:** onsite - **Profession:** Switchboard operator - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rota - **Contract type:** Fixed term: 12 months (Secondment will be considered for internal candidates – If you are successful after interview, you must obtain approval from your current line manager to accept the offer.) - **Employment type:** Part time - 30 hours per week (4 days a week) - **Closing date:** 2026-11-15T23:59:00.000Z - **Posted:** 2026-10-30T14:11:19.686Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Coventry/University_Hospitals_Coventry_Warwickshire_NHS_Trust/Administration/Administration-v8397172 - **Application URL:** https://apps.trac.jobs/job-advert/8397172?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhcw.nhs.uk ## Job Content ### Job overview Coventry & Warwickshire Pathology Services (CWPS) is one of the largest, and long-established networked pathology service providers in the UK and employs over 600 staff. Formed in 2008, CWPS is a managed network of laboratories hosted by University Hospitals Coventry & Warwickshire NHS Trust (UHCW), providing services to South Warwickshire NHS Foundation Trust (Warwick) and George Eliot Hospital Trust (Nuneaton), as well as UHCW and the surrounding Primary Care providers. The Network offers an excellent opportunity to those seeking lead a modern, innovative, high-profile organisation with the prospect for great career development and future opportunities. The postholder is an integral part of a strong, supportive Pathology Reception Team, providing daily and ongoing administration for all pathology disciplines and service users. You will be required to deliver a customer focused service and ensure that callers are processed quickly and accurately. This position is a 12-month Fixed Term Contract at 30 hours per week, Tuesday – Friday. Please note this vacancy is not eligible for sponsorship. ### Main duties of the job To operate and maintain the automated telephone service for the Coventry and Warwickshire Pathology service: University Hospitals Coventry and Warwickshire; George Eliot Hospital NHS Trust and South Warwickshire Hospitals NHS Trust. To deliver a customer focused service and ensure that callers are processed quickly and accurately. To assist with the Senior Personal Assistant and Admin Manager with administration tasks. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. ### Detailed job description and main responsibilities - To be fully familiar with the automated telephone system for the Pathology Department at UHCW (Blood Sciences, Infectious Diseases, & Cellular Pathology) - To be involved in all relevant aspects for upgrading the automated system, so that it can be widened to the whole Network as deemed necessary. - To work with the Pathology Senior Personal Assistant and Admin Manager at UHCW, Laboratory Group Manager and Health & Safety Manager, in monitoring all issues relating to accessibility of Pathology staff by outside users, to ensure that the most customer efficient service is developed. - To transfer calls to all relevant Departments and individuals, having a sound knowledge of the whereabouts of listed individuals - To manage and maintain diaries for the Pathology Seminar Room and Quiet Working Space. - To be trained in all relevant aspects of ULTRA. To be responsible for providing Microbiology results to service users upon request and track appropriately on the Pathology Management System. - To be familiar with the Trusts Electronic Patient Record system (EPR) – read only function. - To meet and greet visitors, ensuring that they are registered on entry and exit from the Pathology Department in accordance with the local Health and Safety Policy. - To take and relay direct, and telephone messages for all staff in the Department. - To provide appropriate receipt of department orders and office stationary. - To undertake risk assessment for the reception area, with particular relation to patient confidentiality. - To process and maintain claim forms for temporary and locum staff. - To undertake personnel filing on behalf of the department. - To process and input Home Visit requests onto SwiftQueue for Phlebotomy For further details please see the attached job description. ## Person Specification ### Skills **Essential** - - Good verbal and written communication skills - Ability to work co-operatively in a team **Desirable** - - Ability to track information ### Knowledge **Essential** - - Basic understanding of work procedures - Working knowledge of Microsoft packages – Outlook, Microsoft Teams, Word, Excel and - PowerPoint **Desirable** - - Knowledge of NHS systems ### Experience **Essential** - - Experience of working in a Telephonist/Clerical environment - Experience of working in a busy service environment - Experience of a customer service role - Experience of or the ability to file accurately **Desirable** - - NHS or Public Sector Experience ### Qualifications **Essential** - - GCSE Numeracy and Literacy qualifications or equivalent. **Desirable** - - NVQ Level 2 ### Commitment to Trust Values and Behaviours **Essential** - - Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only - Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) ## Documents - [candidate guide (pdf, 10.2mb)](https://www.healthjobsuk.com/documents?ddoc=2472) - [job description & person specification (docx, 479.6kb)](https://www.healthjobsuk.com/documents?vdoc=10730654) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.