# Team Manager > NHS job listing from Job Clerk for South West London and St George's Mental Health Trust NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/team-manager/ec38a408-fc7b-47eb-a638-76c509791aef - **Markdown:** https://www.jobclerk.com/job/team-manager/ec38a408-fc7b-47eb-a638-76c509791aef.md ## Summary - **Status:** Live - **Employer:** South West London and St George's Mental Health Trust NHS Trust - **Location:** Springfield University Hospital - **Workplace type:** onsite - **Profession:** Team manager - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 per annum inclusive of Inner London HCAs - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-09-30T22:59:00.000Z - **Posted:** 2026-09-16T08:00:49.429Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/South_West_London_St_Georges_Mental_Health_NHS_Trust/Acute/Acute-v8298793 - **Application URL:** https://apps.trac.jobs/job-advert/8298793?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.swlstg.nhs.uk ## Job Content ### Job overview We are looking for a clinically credible and operationally confident leader to join the new Crisis Access Hub as Band 7 Team Manager. This is a working Team Manager role within the Crisis Pathway Redesign Programme. The Hub provides telephone and electronic referral screening, prioritisation, signposting and onward routing across Kingston, Merton, Richmond, Sutton and Wandsworth. It does not provide face-to-face assessment, home visits or treatment. This is a Full Time, Monday-Friday 9am to 5pm role with the option of flexible working hours as our peak demand will be between 12-6pm. ### Main duties of the job The post holder will provide day-to-day operational management of the Crisis Access Hub while also working clinically within the screening function. You will oversee safe staffing, demand, referral flow, escalation, performance and quality during shifts, while contributing directly to referral screening and pathway decision-making. You will monitor response to screening times daily, take action to support delivery of the 1-hour target, and use data, audit, incidents and feedback to drive improvement. You will line manage staff, support supervision and wellbeing, and ensure Band 6 and Band 7 practitioners work with clear roles and escalation arrangements. ### Detailed job description and main responsibilities About our locations: The contractual base for the Crisis Access Hub is to be Springfield Hospital. The service will support referrals across Kingston, Merton, Richmond, Sutton and Wandsworth. This role requires both on site and remote work. Successful applicants must be able to conduct some elements of the role from home. Job description: The main core responsibilities of the role are to: - Provide day-to-day operational management of the Crisis Access Hub during shifts, including staffing, workflow, escalation and performance oversight. - Work clinically within the screening function, undertaking referral screening, prioritisation, signposting and pathway decision-making. - Monitor response to screening times daily and take corrective action to support achievement of the 1-hour screening target. - Line manage, supervise and support staff, including PADR, wellbeing, sickness absence, rostering, induction and development responsibilities. - Lead audit, quality assurance, incident learning, feedback review and service improvement activity, escalating unresolved clinical, operational or system risks to senior leads. The post holder will be expected to work in line with Trust values, policies and procedures, including requirements relating to safeguarding, confidentiality, equality and diversity, information governance, health and safety, and professional conduct. Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience. ### Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Experience **Essential** - Experience of working at a Band 6 or Band 7 Level - Experience managing, supervising, or coordinating staff. Experience in crisis, urgent care, home treatment, liaison psychiatry, SPA, duty or assessment functions. - Experience managing risk, safeguarding concerns, and complex operational situations. - Experience monitoring performance standards and supporting service delivery improvements. **Desirable** - Experience managing a multi-disciplinary team. - Experience of quality assurance monitoring, audit leadership, roster management, recruitment, complaints, incidents, or budget awareness. - Experience working with NHS 111, VCSE crisis alternatives or multi-borough services. ### Training & Qualifications **Essential** - Registered mental health practitioner with current professional registration where required. - Educated to degree level or equivalent experience in a health or social care discipline. - Evidence of continuing professional development. Training or experience relevant to crisis care, risk assessment, safeguarding, management or quality improvement. **Desirable** - Management or leadership qualifications. - Project management qualifications. Training in telephone triage, urgent care, crisis pathway models, quality improvement, coaching, or supervision. ## Documents - [jd/ps (pdf, 255.1kb)](https://www.healthjobsuk.com/documents?vdoc=10617889) - [trust values (pdf, 785.9kb)](https://www.healthjobsuk.com/documents?edoc=2069) - [staff benefits (pdf, 239.9kb)](https://www.healthjobsuk.com/documents?edoc=2318) - [swlstg diversity (pdf, 1.6mb)](https://www.healthjobsuk.com/documents?edoc=2314) - [swlstg privacy notice (pdf, 106.6kb)](https://www.healthjobsuk.com/documents?edoc=2510) - [dbs information for candidates (pdf, 109.0kb)](https://www.healthjobsuk.com/documents?edoc=627) - [anti racism values into actions (pdf, 815.0kb)](https://www.healthjobsuk.com/documents?edoc=2865) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.