# Team Administrator > NHS job listing from Job Clerk for Livewell Southwest. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/team-administrator/af84c5f7-0a8b-4495-9034-aabb2de87425 - **Markdown:** https://www.jobclerk.com/job/team-administrator/af84c5f7-0a8b-4495-9034-aabb2de87425.md ## Summary - **Status:** Live - **Employer:** Livewell Southwest - **Town:** Plymouth - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25272.00 - **Contract type:** Fixed-Term - **Employment type:** Full-time - **Closing date:** 2026-08-09T23:59:00.000Z - **Posted:** 2026-07-27T09:30:46.563Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/B9832-2026-AC-1988 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/B9832-2026-AC-1988/pre-application-questions-pause?referrer=jobadvert&ref=B9832-2026-AC-1988 ## Job Content ### Job summary This is a full time post of 37.5 hours per week. Are you looking for a rewarding career in health and social care administration, with customer service, teamwork, support and development at the heart of the role? We are looking to recruit a highly motivated and enthusiastic individual to join the Community Mental Health Service (CMHS) based at the Cumberland Centre, Devonport. The CMHS works with service users who have a range of mental health difficulties. We are a multi-disciplinary team of Consultants Psychiatrists, Psychiatric Nurses, Occupational Therapists, Psychologists, Support Workers and other key professionals supported by a strong administrative team. Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity. All Livewell staff are expected to be able and willing to work across a 7-day service. Please note that this role is not eligible for sponsorship under the Skilled Worker route. ### Main duties of the job Your role will be to provide administrative support to the team, cover the reception area and telephones, and provide a professional and friendly first impression to clients, patients and staff visiting the mental health team at the Cumberland Centre. Your tasks will include answering the telephone, greeting patients and informing clinicians of their arrival, updating patient records, typing assessments and inputting information onto relevant specialist systems including E-Referrals and SystmOne. The post requires you to have excellent communication and organisational skills, good time management and the ability to prioritise own work load. You will need a positive attitude towards people experiencing mental health problems, and have excellent customer care skills. You will need to be able to work under your own initiative within the team ### About us Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs. As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve. We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives. We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation. Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert. ### Details - Date posted: 27 July 2026 - Pay scheme: Agenda for change - Band: Band 2 - Salary: £25,272 a year pro rata - Contract: Fixed term - Duration: 12 months - Working pattern: Full-time - Reference number: B9832-2026-AC-1988 - Job locations: Cumberland Centre, Plymouth, Devon, PL1 4JZ, United Kingdom, Avon House, Plymouth, Devon, PL4 7QD, United Kingdom ### Job responsibilities MAIN DUTIES/RESPONSIBILITIES 1.1 Responsibility for People Management Demonstrate own activities to new or less experienced employees. Undertake research and development as directed. 1.2 Responsibility for financial and/or physical resources Ensure that all office support services e.g. post, fax, filing, photocopying, are delivered in a timely manner. To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager To support the line manager with banking and remittance service (including petty cash). Monitor stock e.g. stationery and order supplies and equipment as required within the business area. 1.3 Responsibility for administration Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Promote the image of the department, checking that notices and leaflets are up to date & well presented. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager. Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. To produce minutes as an accurate record of meetings, transcribing and distributing as directed, with supervision as appropriate. To maintain accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information; electronic and hard copy. 1.4 Responsibility for people who use our services To arrange, monitor and process all referrals into the team as necessary. Collect and prepare information for service area users with support of line manager 1.5 Responsibility for implementation of policy and/or service developments Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. 1.6 Other Responsibilities Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. 2. COMMUNICATIONS AND RELATIONSHIPS Maintain and develop effective internal/external working relationships and contribute to a whole system approach. Communicate with key internal and external stakeholders e.g. managers, employees, team members. Attend and contribute to staff meetings 3. PHYSICAL DEMANDS OF THE JOB Physical Effort Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes. May have to occasionally move presentation equipment and office supplies or clinic consumables. Mental Effort Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy. The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines. Emotional Effort There may be some exposure to service users who may exhibit difficult & challenging behaviours. Physical Skills Working Conditions Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time. Please see attached full Job Description and Person Specification ## Person Specification ### Knowledge **Essential** - Working knowledge of Microsoft Office including Word and Excel - Good understanding of confidentiality - Ability to use Business applications and patient record systems **Desirable** - Knowledge of patient administration system - Understanding of Data Protection legislation ### Experience **Essential** - Experience of working in an administrative environment using computerised data systems. - Experience of team working **Desirable** - Experience of working in a health or social care office environment ### Qualifications **Essential** - Educated to Vocational Level 2 (NVQ 2) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience. - Good general education to GCSE level or equivalent. - Intermediate word processing, MS Office word and excel. **Desirable** - ECDL ### Specific Skills **Essential** - Ability to communicate verbally and in writing to a good level (face to face and over the telephone) - Ability to prioritise own workload - Ability to work effectively as part of a team. - Able to use own initiative and to know limitations of own role and knowledge - Organised, efficient and accurate - Flexible and adaptable willing to learn new skills ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.