# Team Administrator > NHS job listing from Job Clerk for Greater Manchester Mental Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/team-administrator/6b8941bf-27ec-4355-ab13-17a026a0bdf7 - **Markdown:** https://www.jobclerk.com/job/team-administrator/6b8941bf-27ec-4355-ab13-17a026a0bdf7.md ## Summary - **Status:** Live - **Employer:** Greater Manchester Mental Health NHS Foundation Trust - **Location:** North View - **Workplace type:** onsite - **Profession:** Team administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Happy to discuss flexible working) - **Closing date:** 2026-09-28T22:59:00.000Z - **Posted:** 2026-09-14T06:50:33.961Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Prestwich/Greater_Manchester_Mental_Health_NHS_Foundation_Trust/Admin/Admin-v8255711 - **Application URL:** https://apps.trac.jobs/job-advert/8255711?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.gmmh.nhs.uk ## Job Content ### Job overview The post holder will provide an administrative function to the Referral and Triage Practitioners within the Specialist Community Forensic Team. The Team Administrator will co-ordinate the patient referral pathway with responsibility for ensuring referrals are processed, assessments are arranged and the process is conducted within the required timeframes. ### Main duties of the job The post holder will undertake general office duties including minuting team meetings, typing of letters and correspondence and managing mailboxes. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals. ### Detailed job description and main responsibilities - Co-ordinate and direct contact for written and telephone enquiries for referrals to AFS on behalf of Referral and Triage Practitioners, using judgement to establish validity and priority of the contact. - Deal with any patient enquiries, providing information about the referral process, using judgement and always observing patient confidentiality. - Process all referrals received, ensuring updates to clinical information systems align with Trust and service guidelines. - Monitor shared administration email inboxes and action as appropriate and in a timely manner. - Liaise with outside agencies, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation ensuring clear information flow. - As directed, record activity onto the appropriate medium, meeting all required deadlines. - Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets. - Maintain accurate and up-to-date patient records, including referral information. - To input good quality data in the EPR to support with driving quality improvement and performance. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge **Essential** - - The Data Protection Act - Patient Confidentiality **Desirable** - - Use of EPR systems - Use of office equipment ### Experience **Essential** - - Use of VDU - Working in a confidential environment - Secretarial or administrative experience - Experience of improving data Quality - Meeting minute taking experience. **Desirable** - - Use of office equipment - Medical terminology - Contact with patients / service users. ### Other Requirements **Essential** - - Use of VDUs for a long period of time **Desirable** - - There is an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role. ### Skills and Abilities **Essential** - - Effective time management skills - The ability to prioritise and plan conflicting, and complex work demands - An excellent telephone Manner - Outstanding communication Skills - Advanced keyboard Skills - The ability to navigate IT systems, inc Word, Excel and Outlook - A caring and sensitive attitude when communicating with staff and patients - Ability to be numerate and provide statistical data accurately. **Desirable** - - Patient administration background - Knowledge of PARIS systems - Advanced keyboard skills ### Education / Qualifications **Essential** - - Relevant level 3 competency-based qualification (such as RSA or NVQ) - 2 years previous office experience or equivalent experience **Desirable** - IT related qualification ## Documents - [job description (pdf, 248.4kb)](https://www.healthjobsuk.com/documents?vdoc=10568800) - [person specification (pdf, 480.6kb)](https://www.healthjobsuk.com/documents?vdoc=10568801) - [important candidate information (pdf, 2.5mb)](https://www.healthjobsuk.com/documents?edoc=931) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.