# Team Administrator > NHS job listing from Job Clerk for NHS Black Country Integrated Care Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/team-administrator/6a8394c7-c320-41f0-9fe1-e31a5a2e970e - **Markdown:** https://www.jobclerk.com/job/team-administrator/6a8394c7-c320-41f0-9fe1-e31a5a2e970e.md ## Summary - **Status:** Live - **Employer:** NHS Black Country Integrated Care Board - **Location:** 3 Priestley Wharf, Holt Street, Birmingham, B7 4BN, United Kingdom - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 to £31,157 a year - **Contract type:** Permanent - **Employment type:** Flexible working - **Closing date:** 2026-08-19T23:59:00.000Z - **Posted:** 2026-08-12T10:22:03.475Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/D9118-26-0031 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/D9118-26-0031/pre-application-questions-pause?referrer=jobadvert&ref=D9118-26-0031 - **Employer website:** https://blackcountry.icb.nhs.uk/ ## Job Content ### Job summary This part-time role provides both short-term resilience and longer-term capacity within the team, ensuring that key priorities can continue to be delivered during a period of organisational transition. A critical responsibility of the post is to coordinate and organise engagement and development sessions that bring together general practice colleagues, supporting efforts to reduce unwarranted variation, share best practice, and facilitate the delivery of contractual requirements. In addition, the role will be responsible for helping to establish, implement, and embed new processes and ways of working to support the transition of services into the new organisational structure. This will help ensure continuity, consistency, and effective service delivery during and beyond the transition period. This role will support the ongoing establishment of the PSU within Birmingham Community Healthcare NHS Foundation Trust (BCHC) following its transition from the Integrated Care Board (ICB). Key responsibilities will include coordinating and supporting engagement events, organising meetings and workshops, maintaining records and documentation, monitoring actions and deadlines, and providing day-to-day administrative support across the team. The postholder will work closely with colleagues and stakeholders to ensure activities are delivered efficiently and to a high standard. ### Main duties of the job - Coordinating and supporting engagement events and initiatives with General Practice providers to drive service improvement, reduce unwarranted variation, and support delivery against agreed General Practice Provider Board (GPPB) metrics. - Developing, implementing and embedding new administrative and operational processes following the transition of the Provider Support Unit (PSU) to Birmingham Community Healthcare NHS Foundation Trust (BCHC), ensuring compliance with Trust policies and procedures, including financial and governance processes. - Providing administrative support for projects and service developments, maintaining accurate records, monitoring actions and ensuring agreed deadlines are met. - Building effective working relationships with internal and external stakeholders to support the successful delivery of PSU objectives. - Deputising for the Executive Assistant as required, including supporting meetings, managing correspondence, coordinating diaries and ensuring continuity of administrative support across the team. ### About us The Black Country Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of 1.26 million people in the Black Country. We manage the NHS budget for Dudley, Sandwell, Walsall and Wolverhampton and are responsible for planning and buying Primary Medical Services (GPs), dental, optometry and pharmacy services. We are part of the Black Country Integrated Care System (ICS), known as Healthier Futures, which is a partnership of organisations working together to bring health and social care services closer together for the good of our communities. We support the ICS vision for a healthier place with healthier people and healthier futures. The ICB has five core values that underpin the way we work and help to guide our actions and the decisions we make for local people and communities. These are compassion, inclusivity, integrity, fairness and trust. We are an equal opportunities employer who actively supports and encourages increasing the diversity of our employees, and welcome applications from people with transferable skills gained through experience across the full range of health and social care settings. We are also a bronze award holder under the Defence Employer Recognition Scheme (ERS). The ERS recognises commitment and support from UK employers for defence personnel. Note: the ICB is unable to provide sponsorship to enable an individual to have the right to work in the UK, due to the size of the organisation ### Details - Date posted: 12 August 2026 - Pay scheme: Agenda for change - Band: Band 4 - Salary: £28,392 to £31,157 a year - Contract: Permanent - Working pattern: Flexible working - Reference number: D9118-26-0031 - Job locations: 3 Priestley Wharf, Holt Street, Birmingham, B7 4BN, United Kingdom ### Job responsibilities The postholder will provide full administrative support to the GPPSU Team, acting as the first point of contact and effectively dealing with and responding to a range of queries from internal and external stakeholders. This will include passing on relevant information to appropriate team members sensitively, tactfully and autonomously. Key duties will include distribution services, including the maintenance of accurate records of distribution and receipt, as well as production of key documents for the department. Where generic email accounts are utilised for the team, the post holder will coordinate and triage as appropriate whilst responding to queries commensurate to the role. You will be accountable for Supporting locality improvement collaboratives and supporting meetings Deputise for the Executive Assistant as required, including diary management, minute taking, therefore must be confident in taking minutes/actions at higher level. Key Relationships Executive Corporate Team PSU Corporate EA Team GPs, Senior Managers/Team Clinical Leads LMC Colleagues Executive Directors Divisional Directors Divisional Managers Directorate Managers Divisional and Directorate Administrators External Stakeholders Liaise with a wide range of partners and stakeholders, both externally, ICB, Local Authority Core Duties and Responsibilities Communication Acting as the point of contact for the team by taking and making telephone calls, composing and responding to emails appropriately, ensuring that key messages are conveyed in a timely and informative manner Effectively responding to complex queries from stakeholders and passing on relevant information autonomously and sensitively either verbally or in writing Develop and maintain effective relationships, ensuring tact and professionalism is at the forefront of any communications Organisation and Planning Liaising with other departments, both internal and external to the organisation, to arrange key meetings. Organising events including internal and external room bookings, necessary equipment and hospitality ensuring venues are sourced in line with policy and procedures Preparing and updating any required supporting information required for meetings, events, seminars and training sessions (agendas, action logs, handouts etc.) Monitoring meeting actions and follow up progress Analytical and Judgement Skills Using initiative to review multiple options or courses of action, making a decision based on a range of facts and situations Responding effectively to tight and often changing deadlines and timeframes, adapting as necessary whilst maintaining a calm and professional manner Processing data received by the department, and ensuring this is reverted into helpful management information Research and Development Participate in a range of team and organisational development activities as required Undertake research and development activities in own work area as directed Participate in internal and national staff surveys Patient Care Incidental patient contact, assisting or re-directing where appropriate to role Responsibility for Policy and/or Service Development Develop and implement effective useful and successful processes for your own work area to support team operations Propose suggested changes to own work area, informing processes and making recommendations for continuous improvement Provide support in absence of team members/Executive assistant Finance and Resources Supplying relevant information required for financial management Supporting your team and head of department by raising accurate purchase orders, checking invoices and making payments as necessary Working to resolve queries raised by suppliers of goods or services for the department Ordering of office equipment/equipment/stationery as required Constantly strive for value for money and greater efficiency in the use of budgets and resources Leadership and Management Providing training, advice and support on own role and responsibilities where necessary, for example for new team members and the wider function Providing effective training on systems and processes within own work area Information Resources Developing and maintaining effective electronic filing systems to ensure information is kept secure, confidential where appropriate, and is accessible to other members of the team Regularly utilising computerised programmes such as Word, Excel, PowerPoint and Outlook to support the functions requirements for processing of letters, emails, reports and presentations Effective diary management of the team as required Professional Development Undertake training and development requirements/opportunities as agreed with your line manager and/or detailed in your personal development plan, in addition to statutory and mandatory training Maintain up to date knowledge of best practice and relevant legislation in your work area Ongoing commitment to professional and personal development to excel in the role Freedom to Act Undertaking a full range of administrative and other duties as requested by the line manager and wider team where appropriate, which are commensurate with the role including ad-hoc projects and cross-cover for other team members Working on own initiative to manage workload effectively, seeking support where required Working within organisational and team-specific policies and guidelines Physical Skills Standard keyboard skills; able to produce high quality documents including meeting minutes and action logs Other Whilst the postholder will be based at Priestley Wharf travel around the Trust may be required. ## Person Specification ### Qualifications **Essential** - Educated to NVQ Level 3 or equivalent level of experience in a similar area - Experience of dealing with and resolving a range of queries from internal and external stakeholders - Experience of working in a complex administrative role within a busy environment - Experience of working in the NHS - Excellent interpersonal and communication skills, both written and verbal - Able to coordinate and prepare documents for meetings, take minutes and follow up action points confidently - Able to organise diaries and events without supervision - Able to effectively organise allocated work activities, work to tight deadlines and assist in the effective organisation of non-standard tasks and events which may occur unexpectedly - Proficient use of Microsoft Word, Outlook, Excel and PowerPoint - Able to prioritise workload and make changes to plans where required - Able to work independently to solve a range of problems relating to administrative processes - Putting the long-term health, social care and well-being needs - of the population first (system first) - Working collaboratively with other leaders to achieve excellence in everything we do - Holding myself and others to account for delivering better outcomes - Being inclusive, supportive and empowering at all times - Engaging and enabling those working towards the aims we have as a collective ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.