# Team Administrator - Patient Experience Involvement and Engagement > NHS job listing from Job Clerk for Pennine Care NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/team-administrator-patient-experience-involvement-and-engagement/5a334d3f-8e63-4b2a-8133-af023fa31ab3 - **Markdown:** https://www.jobclerk.com/job/team-administrator-patient-experience-involvement-and-engagement/5a334d3f-8e63-4b2a-8133-af023fa31ab3.md ## Summary - **Status:** Live - **Employer:** Pennine Care NHS Foundation Trust - **Town:** Ashton Under Lyne - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-12T12:00:00.000Z - **Posted:** 2026-06-01T07:43:09.373Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/AshtonuderLyne/Pennine_Care_NHS_Foundation_Trust/Patient_Experience/Patient_Experience-v8044309 - **Application URL:** https://apps.trac.jobs/job-advert/8044309?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.penninecare.nhs.uk ## Job Content ### Job overview PLEASE NOTE THAT THIS ADVERT MAY BE CLOSED EARLY IF WE RECEIVE A LARGE NUMBER OF APPLICATIONS We are looking for an enthusiastic  and motivated individual with excellent customer care and admin skills to join our team. You will support the team, our service users and carers  in the effective running of the service. Using excellent customer service skills the post holder will often act as the first point of contact to service users, carers and staff and will provide advice and information on involvement and engagement activity queries. This role requires the post holder to work autonomously to meet predefined objectives set by the respective manager, within timescales and sometimes without direct supervision from within the team. It requires excellent organisational skills and an ability to communicate routine and sensitive information to staff, service users and carers. We welcome applications from people with lived experience of mental health difficulties, learning disability and/or autism. ### Main duties of the job - Support the planning and organization of a range of activities including training and engagement events. - To be responsible for the servicing of designated meetings, including the preparation of agendas, supporting papers, minute taking, management of actions etc; - To provide advice and information to service users and carers regarding involvement and engagement activity processes such as how to apply for  activity, payment processes - To record patient feedback and involvement activity occurence onto electronic systems ### Detailed job description and main responsibilities Support the planning and organization of the development of a range of activities including training and engagement events.  To be responsible for the servicing of designated meetings, including the preparation of agendas, supporting papers, minute taking, management of actions etc;  To provide advice and information to service users and carers regarding involvement and engagement activity processes such as how to apply for activity, payment processes To analyse situations often requiring tact or persuasive skills, to resolve queries as much as possible on the spot, referring more complex queries to other members of the Involvement and Engagement Team members.  Escalate concerns regarding the safety and wellbeing of service users and carer to clinical (i.e. CMHT, Consultant) or corporate services colleagues (i.e. Safeguarding or patient safety teams)  To input involvement and engagement activity information onto electronic systems.  To maintain the electronic database to ensure a thorough, accurate and robust record of involvement activity.  To support the maintenance of a central repository of Trust information and documents supportive of and relating to service user and carer engagement ensuring timely access to accurate information as and when required.  Other general office duties will include drafting standard letters, message taking, sending out post, photocopying, and providing general administration assistance to the rest of the team.  To support the production and circulation of new and existing documentation and resources relating to service user and carer involvement and engagement  As required, support training, development and supervision of volunteers as appropriate to the structure and function of the team;  To collate and organise the recording of staff, service user and carer customer satisfaction information  Provide occasional cover (for leave/other absences) to the wider Patient Experience Team undertaking similar tasks ## Job Details PLEASE NOTE THAT THIS ADVERT MAY BE CLOSED EARLY IF WE RECEIVE A LARGE NUMBER OF APPLICATIONS We are looking for an enthusiastic and motivated individual with excellent customer care and admin skills to join our team. You will support the team, our service users and carers in the effective running of the service. Using excellent customer service skills the post holder will often act as the first point of contact to service users, carers and staff and will provide advice and information on involvement and engagement activity queries. This role requires the post holder to work autonomously to meet predefined objectives set by the respective manager, within timescales and sometimes without direct supervision from within the team. It requires excellent organisational skills and an ability to communicate routine and sensitive information to staff, service users and carers. We welcome applications from people with lived experience of mental health difficulties, learning disability and/or autism. ## Job Description Support the planning and organization of a range of activities including training and engagement events. To be responsible for the servicing of designated meetings, including the preparation of agendas, supporting papers, minute taking, management of actions etc; To provide advice and information to service users and carers regarding involvement and engagement activity processes such as how to apply for activity, payment processes To record patient feedback and involvement activity occurence onto electronic systems ## Responsibilities Support the planning and organization of the development of a range of activities including training and engagement events.  To be responsible for the servicing of designated meetings, including the preparation of agendas, supporting papers, minute taking, management of actions etc;  To provide advice and information to service users and carers regarding involvement and engagement activity processes such as how to apply for activity, payment processes To analyse situations often requiring tact or persuasive skills, to resolve queries as much as possible on the spot, referring more complex queries to other members of the Involvement and Engagement Team members.  Escalate concerns regarding the safety and wellbeing of service users and carer to clinical (i.e. CMHT, Consultant) or corporate services colleagues (i.e. Safeguarding or patient safety teams)  To input involvement and engagement activity information onto electronic systems.  To maintain the electronic database to ensure a thorough, accurate and robust record of involvement activity.  To support the maintenance of a central repository of Trust information and documents supportive of and relating to service user and carer engagement ensuring timely access to accurate information as and when required.  Other general office duties will include drafting standard letters, message taking, sending out post, photocopying, and providing general administration assistance to the rest of the team.  To support the production and circulation of new and existing documentation and resources relating to service user and carer involvement and engagement  As required, support training, development and supervision of volunteers as appropriate to the structure and function of the team;  To collate and organise the recording of staff, service user and carer customer satisfaction information  Provide occasional cover (for leave/other absences) to the wider Patient Experience Team undertaking similar tasks ## Person Specification ### Knowledge **Essential** - Good written and spoken English - Office systems and procedures - Diary management and appointment booking using manual and computerised systems ### Experience **Essential** - Experience of working in a busy office with competing priorities - Experience in setting up computer files and spread sheets - Experience of minute taking and accurate recording of meetings - Experience of using electronic reporting and data management system i.e. Ulysses, Datix or similar ### Skills and abilities **Essential** - Excellent customer care skills - Sensitivity to people with mental health problems - Able to prioritise workload - Ability to demonstrate a methodical, organised and flexible approach to work. - Ability to work as a member of a team and on own initiative - Ability to respond to queries and simple problem solving - Ability to follow procedures and undertake duties in accordance with departmental policies - Effective communication (verbal and written) skills in order to communicate with all levels of the organisation. - Able to handle sensitive information with utmost discretion. - Good interpersonal skills in order to liaise effectively with people at all levels. - Able to work to deadlines and under pressure - Able to put people at ease and be able to relate well to children and adults - Able to work on own initiative without close supervision. - Capable of prioritising and organising own workload and that of others. - Able to work as a member of a team. - Setting up manual and electronic filing systems - Commitment to providing a high quality of service - Ability to remain calm under pressure ### Education/Qualifications **Essential** - Good level of general education including GCSE English and numeracy skills - NVQ level 3 or equivalent experience **Desirable** - NHS experience or working within a busy office environment - ECDL ### Work Related Circumstances **Essential** - Ability to work flexibly to meet the needs of the service - Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs - Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies - Appointments to regulated and controlled activities require an enhanced DBS disclosure. ## Documents - [job description (pdf, 240.6kb)](https://www.healthjobsuk.com/documents?vdoc=10333005) - [person specification (pdf, 116.2kb)](https://www.healthjobsuk.com/documents?vdoc=10333006) - [policy statement on recruitment of ex-offenders (pdf, 117.0kb)](https://www.healthjobsuk.com/documents?edoc=440) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.