# Systems Access Administration Officer - Band 3 > NHS job listing from Job Clerk for United Lincolnshire Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/systems-access-administration-officer-band-3/3f3f899b-bffc-49ed-8d2c-68fa5d6904b2 - **Markdown:** https://www.jobclerk.com/job/systems-access-administration-officer-band-3/3f3f899b-bffc-49ed-8d2c-68fa5d6904b2.md ## Summary - **Status:** Live - **Employer:** United Lincolnshire Hospitals NHS Trust - **Town:** Lincoln - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per Annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-15T23:59:00.000Z - **Posted:** 2026-05-29T13:52:33.971Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lincolnshire/Lincoln/United_Lincolnshire_Teaching_Hospitals_NHS_Trust/Admin/Admin-v8046197 - **Application URL:** https://apps.trac.jobs/job-advert/8046197?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ulh.nhs.uk ## Job Content ### Job overview See attached JD + PS The role will be part of the Registation Authority (RA) Team sitting along side the Trust Security & Access Services (SAS). Day to day you will fulfill all RA related queries in accordance with the requirements of the NHS Care Identity Service (CIS), and provide first line support to both the NHS and local Care Record Services users regarding the use of CIS smartcards and Role Based Access Controls. Please be advised that the start date for the successful candidate is subject to deferment.  The exact timing will be confirmed at offer stage. ### Main duties of the job See attached JD + PS - Day to day administration of The Trust RA including: - Issuing Smartcards to users who have been sponsored and who have suitably proven identities in accordance with the National RA processes. - Updating user access profiles in accordance with Sponsors requirements. - Cessation and suspension of Smartcard certificates in accordance with the Sponsors’ requirements. - Ensuring that the RA policies and procedures are adhered to within own area of responsibility. - Providing support to trust users and sponsors on process, hardware, and application problems. - Managing the replacement of smartcard digital certificates as required. - Escalating process, hardware, and application problems that the post holder cannot resolve to the Digital Delivery Supervisor. - Initial investigating and reporting of smartcard security incidents. - Training local departmental RA agents. - Ensuring that all RA documentation/forms are securely retained and accessible, in accordance with the National Policy. - Assisting with the management of workgroup set-up and maintenance. ### Detailed job description and main responsibilities See attached JD + PS - Day to day administration of The Trust RA including: - Issuing Smartcards to users who have been sponsored and who have suitably proven identities in accordance with the National RA processes. - Updating user access profiles in accordance with Sponsors requirements. - Cessation and suspension of Smartcard certificates in accordance with the Sponsors’ requirements. - Ensuring that the RA policies and procedures are adhered to within own area of responsibility. - Providing support to trust users and sponsors on process, hardware, and application problems. - Managing the replacement of smartcard digital certificates as required. - Escalating process, hardware, and application problems that the post holder cannot resolve to the Digital Delivery Supervisor. - Initial investigating and reporting of smartcard security incidents. - Training local departmental RA agents. - Ensuring that all RA documentation/forms are securely retained and accessible, in accordance with the National Policy. - Assisting with the management of workgroup set-up and maintenance. - Day to day support of The Trust Registration and Systems Access Control procedures in accordance with National and local policies including: - Act as, first, second- and third-line support for Access Control issues using the Digital Services ITSM System. - Check the ITSM System for tasks on a regular basis and deal directly with any items within your area of responsibility to resolution. - Managing Workgroup set-up and maintenance. - Setup and allocate appropriate roles to users based on agreed system role maps and where the user has been appropriately sponsored for the access level. - Remove or modify a user’s access where the user no longer requires this access. - Pass all other requests for support to the appropriate department in a timely manner. - 3. | Establish good communication with sponsors in support of the proper use of Smartcards, and other user accounts, the principles of role-based access control, and their responsibilities. - 4. | Maintain working relationships with all other relevant departments, and local RA agents as required. - 5. | Password management: Activating accounts for users and following up on staff who fail to return their password receipts. - 6. | Accurate maintenance of various databases and spreadsheets in order to ensure available information is accurate and up to date. - 7. | Provide administrative support to the Digital Delivery Supervisor with regard to project work stream tasks and develop reports on the access control database as required. - 8. | Maintain the National Spine Users Database and Card Management System. - 9. | In collaboration with Facilities control and produce the Trust ID cards. - 10. | Assist in the maintenance of the SAS area of the Trust intranet site. - 11. | Maintenance of the file system and process workflow for all Trust applications and associated paperwork. - 12. | Process all requests for access in a timely manner, ensuring that requests have been appropriately sponsored and are in accordance with the agreed system role map.  Escalate any access request issues to the appropriate body and report any anomalies to the Digital Delivery Supervisor. - 13. | Work closely with all other access control staff including the identification and allocation of tasks, the monitoring of performance and other day to tasks. Ensure that you are adequately trained and kept up to date on RA matters. - 14. | Help plan and co-ordinate the registration of all Doctors including planned Junior Doctors induction sessions ensuring that smartcards and Trust ID Cards are issued, and appropriate access is set up in accordance with the sponsors requirements. - 15. | Work within the team pro-actively and efficiently ensuring that Digital Services Project system go lives are sufficiently catered for, ensuring all access is timely and last-minute changes are dealt with in a timely and accurate manner. - 15. | When tasked, process the weekly/monthly starters, leavers and changes list supplied by HR.  Update all relevant databases and paperwork as required.  Ensure all users have up to date and appropriate records in relation to NHS CIS and local applications.   Inform other Digital Services departments as required. Also ensure that user access is both created and removed in a timely manner and in accordance with accepted National and local standards. - 16. | General office support duties including: establish and maintain office systems and procedures - 17. | The post holder must continuously develop their skills and stay up to date with future strategic and operational changes within Registration Authority, cascading this information to the wider community. - 18. | Undertake other duties not specified within the Job Description but within the general scope of the post as determined by the Digital Delivery Supervisor. ## Job Details See attached JD + PS The role will be part of the Registation Authority (RA) Team sitting along side the Trust Security & Access Services (SAS). Day to day you will fulfill all RA related queries in accordance with the requirements of the NHS Care Identity Service (CIS), and provide first line support to both the NHS and local Care Record Services users regarding the use of CIS smartcards and Role Based Access Controls. Please be advised that the start date for the successful candidate is subject to deferment. The exact timing will be confirmed at offer stage. ## Job Description See attached JD + PS Day to day administration of The Trust RA including: Issuing Smartcards to users who have been sponsored and who have suitably proven identities in accordance with the National RA processes. Updating user access profiles in accordance with Sponsors requirements. Cessation and suspension of Smartcard certificates in accordance with the Sponsors’ requirements. Ensuring that the RA policies and procedures are adhered to within own area of responsibility. Providing support to trust users and sponsors on process, hardware, and application problems. Managing the replacement of smartcard digital certificates as required. Escalating process, hardware, and application problems that the post holder cannot resolve to the Digital Delivery Supervisor. Initial investigating and reporting of smartcard security incidents. Training local departmental RA agents. Ensuring that all RA documentation/forms are securely retained and accessible, in accordance with the National Policy. Assisting with the management of workgroup set-up and maintenance. ## Responsibilities See attached JD + PS Day to day administration of The Trust RA including: Issuing Smartcards to users who have been sponsored and who have suitably proven identities in accordance with the National RA processes. Updating user access profiles in accordance with Sponsors requirements. Cessation and suspension of Smartcard certificates in accordance with the Sponsors’ requirements. Ensuring that the RA policies and procedures are adhered to within own area of responsibility. Providing support to trust users and sponsors on process, hardware, and application problems. Managing the replacement of smartcard digital certificates as required. Escalating process, hardware, and application problems that the post holder cannot resolve to the Digital Delivery Supervisor. Initial investigating and reporting of smartcard security incidents. Training local departmental RA agents. Ensuring that all RA documentation/forms are securely retained and accessible, in accordance with the National Policy. Assisting with the management of workgroup set-up and maintenance. Day to day support of The Trust Registration and Systems Access Control procedures in accordance with National and local policies including: Act as, first, second- and third-line support for Access Control issues using the Digital Services ITSM System. Check the ITSM System for tasks on a regular basis and deal directly with any items within your area of responsibility to resolution. Managing Workgroup set-up and maintenance. Setup and allocate appropriate roles to users based on agreed system role maps and where the user has been appropriately sponsored for the access level. Remove or modify a user’s access where the user no longer requires this access. Pass all other requests for support to the appropriate department in a timely manner. 3. | Establish good communication with sponsors in support of the proper use of Smartcards, and other user accounts, the principles of role-based access control, and their responsibilities. 4. | Maintain working relationships with all other relevant departments, and local RA agents as required. 5. | Password management: Activating accounts for users and following up on staff who fail to return their password receipts. 6. | Accurate maintenance of various databases and spreadsheets in order to ensure available information is accurate and up to date. 7. | Provide administrative support to the Digital Delivery Supervisor with regard to project work stream tasks and develop reports on the access control database as required. 8. | Maintain the National Spine Users Database and Card Management System. 9. | In collaboration with Facilities control and produce the Trust ID cards. 10. | Assist in the maintenance of the SAS area of the Trust intranet site. 11. | Maintenance of the file system and process workflow for all Trust applications and associated paperwork. 12. | Process all requests for access in a timely manner, ensuring that requests have been appropriately sponsored and are in accordance with the agreed system role map. Escalate any access request issues to the appropriate body and report any anomalies to the Digital Delivery Supervisor. 13. | Work closely with all other access control staff including the identification and allocation of tasks, the monitoring of performance and other day to tasks. Ensure that you are adequately trained and kept up to date on RA matters. 14. | Help plan and co-ordinate the registration of all Doctors including planned Junior Doctors induction sessions ensuring that smartcards and Trust ID Cards are issued, and appropriate access is set up in accordance with the sponsors requirements. 15. | Work within the team pro-actively and efficiently ensuring that Digital Services Project system go lives are sufficiently catered for, ensuring all access is timely and last-minute changes are dealt with in a timely and accurate manner. 15. | When tasked, process the weekly/monthly starters, leavers and changes list supplied by HR. Update all relevant databases and paperwork as required. Ensure all users have up to date and appropriate records in relation to NHS CIS and local applications. Inform other Digital Services departments as required. Also ensure that user access is both created and removed in a timely manner and in accordance with accepted National and local standards. 16. | General office support duties including: establish and maintain office systems and procedures 17. | The post holder must continuously develop their skills and stay up to date with future strategic and operational changes within Registration Authority, cascading this information to the wider community. 18. | Undertake other duties not specified within the Job Description but within the general scope of the post as determined by the Digital Delivery Supervisor. ## Person Specification ### Qualification **Essential** - To have been educated to GCSE A-C Level qualification or equivalent standard - Evidence of computer systems training to a minimum of ECDL or equivalent with evidence of ongoing personal and management development **Desirable** - Have undertaken the NHS CIS User Registration Service User Registration Course - A-level qualification in a related discipline, ### Previous Experience **Essential** - A basic understanding of the Standards that are applied to the protection of patient information within the NHS - A working knowledge of the National RA policies and procedures - Experienced MS Office - Email and Internet experience - Maintenance of complex database records - Evidence of working within a team **Desirable** - NHS CIS – UIM - Good NHS experience within an informatics environment ### Specific Requirements **Essential** - Drive and enthusiasm - Ability to work on own initiative and as part of a team pursuing strategic goals - Self-motivated. - Mobile – Able to travel between Trust Sites ### Evidence of particular **Essential** - Excellent interpersonal Skills - Good negotiation Skills. - Excellent administration skills. - Good organisational skills. - Ability to work under pressure - Excellent communication skills working at all levels of professional hierarchies, facilitation, change management and team working. - Awareness and Knowledge of the dignity in care agenda. - Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: Patient Centred Safety Compassion Respect and Excellence **Desirable** - Advanced Microsoft skills - Working knowledge of NHS practises for the management of information. ## Documents - [ceo welcome letter (pdf, 83.6kb)](https://www.healthjobsuk.com/documents?edoc=2883) - [ulht staff networks (pdf, 13.9mb)](https://www.healthjobsuk.com/documents?edoc=2739) - [job description + person spec (pdf, 456.4kb)](https://www.healthjobsuk.com/documents?vdoc=10335010) - [acceptable use of ai in personal statements (pdf, 95.3kb)](https://www.healthjobsuk.com/documents?edoc=2953) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.