# SWLEOC Scheduling Admin support team member > NHS job listing from Job Clerk for Epsom and St Helier University Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/swleoc-scheduling-admin-support-team-member/24a3845d-2f30-465b-bfed-f1f633fa2fad - **Markdown:** https://www.jobclerk.com/job/swleoc-scheduling-admin-support-team-member/24a3845d-2f30-465b-bfed-f1f633fa2fad.md ## Summary - **Status:** Live - **Employer:** Epsom and St Helier University Hospitals NHS Trust - **Town:** Carshalton - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £30,630 - £32,346 per annum on pro rata basis - **Contract type:** Fixed term: 12 months (37.5 hours Monday to friday) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-21T23:59:00.000Z - **Posted:** 2026-06-05T08:21:28.723Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Epsom/Epsom_St_Helier_University_Hospitals_NHS_Trust/TO/TO-v8010287 - **Application URL:** https://apps.trac.jobs/job-advert/8010287?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.epsom-sthelier.nhs.uk ## Job Content ### Job overview The SWLEOC Scheduling Team coordinates approximately 450+ surgeries per month, fully utilising six theatres per day, six days a week. The scheduling team have to manage to 55 consultants schedules across the partnership complete nearly 6000 surgeries per year. The SWLEOC Administrative Support Team schedules around 600 virtual nurse appointments and 600 face-to-face Physical assessments each month. The 2 successful candidate will be adaptable, dependable, resilient, organised, and possess strong communication skills. Candidates will be required to liaise with schedulers, nursing teams, and senior management while effectively prioritising workloads. Successful candidates will have the opportunity to progress their careers within the NHS and build strong professional networks across GESH and our partner trusts. They will also develop their knowledge of medical terminology and gain a deeper understanding of surgical procedures and perioperative care. Candidates will become part of a successful, award-winning team recognised for innovation, service excellence, and contributions to research and development. Benefits: - 27 days annual leave plus bank holidays ( Internal candidates will differ) - Staff discounts and Blue Light Card discounts - Opportunities for future development and career progression within the NHS ### Main duties of the job Candidates main duties - Communicate with patients to set up a digital pre-assessment accounts - Schedule patients virtual nurse and physical face to face appointments . - Report to management any findings or issues - Updating spreadsheets and localised computer systems Candidate attributes and Key skills: - Demonstrates interpersonal, verbal and written communication skills. - Evidence of ability to prioritise workload with some direction. - Proactive within scope of role. - Able to identify when to seek advice and escalate complaints/problems. - Team player with collegial working style and willingness to share responsibility - Flexible, responsive approach to work. - Committed to a “Patient/Client First” philosophy. - Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives - Computer literate - Task prioritisation and organisation skills - Understanding of the RTT Pathway ( not essential ) - Understanding of ICLIP  ( not essential) - At Least 6 months experience and administration environment ### Detailed job description and main responsibilities ### Please see the attached supporting document which contains more and person specification information about the role. ## Job Details The SWLEOC Scheduling Team coordinates approximately 450+ surgeries per month, fully utilising six theatres per day, six days a week. The scheduling team have to manage to 55 consultants schedules across the partnership complete nearly 6000 surgeries per year. The SWLEOC Administrative Support Team schedules around 600 virtual nurse appointments and 600 face-to-face Physical assessments each month. The 2 successful candidate will be adaptable, dependable, resilient, organised, and possess strong communication skills. Candidates will be required to liaise with schedulers, nursing teams, and senior management while effectively prioritising workloads. Successful candidates will have the opportunity to progress their careers within the NHS and build strong professional networks across GESH and our partner trusts. They will also develop their knowledge of medical terminology and gain a deeper understanding of surgical procedures and perioperative care. Candidates will become part of a successful, award-winning team recognised for innovation, service excellence, and contributions to research and development. Benefits: 27 days annual leave plus bank holidays ( Internal candidates will differ) Staff discounts and Blue Light Card discounts Opportunities for future development and career progression within the NHS ## Job Description Candidates main duties Communicate with patients to set up a digital pre-assessment accounts Schedule patients virtual nurse and physical face to face appointments . Report to management any findings or issues Updating spreadsheets and localised computer systems Candidate attributes and Key skills: Demonstrates interpersonal, verbal and written communication skills. Evidence of ability to prioritise workload with some direction. Proactive within scope of role. Able to identify when to seek advice and escalate complaints/problems. Team player with collegial working style and willingness to share responsibility Flexible, responsive approach to work. Committed to a “Patient/Client First” philosophy. Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives Computer literate Task prioritisation and organisation skills Understanding of the RTT Pathway ( not essential ) Understanding of ICLIP ( not essential) At Least 6 months experience and administration environment ## Person Specification ### Skills **Essential** - Knowledge and awareness of diversity and inclusion - Ability to communicate effectively, verbally and written to ensure high standards of care or treatment to service users - Ability to provide excellent customer service and demonstrate compassion, empathy and understanding - Ability to prioritise workloads and organisation skills - Ability to work as a team player **Desirable** - Good attention to detail ### Knowledge **Essential** - Computer literate with experience using Microsoft packages i.e Word, Excel or other IT packages - Knowledge of health and safety - Basic knowledge of confidentiality and data protection - Understand the principles of equality and diversity **Desirable** - Basic knowledge of medical terminology - Knowledge of the RTT pathway ### Experience **Essential** - Experience of working in administration environment - Experience working in a customer service setting - Experience in high pressure role **Desirable** - Experience of working in hospital or care setting - Experience using hospital IT packages i.e ICLIP or Bluespier ### Qualifications **Essential** - Good general education with GCSE or equivalent in English **Desirable** - NVQ or working towards a NVQ - A-Level in English ## Documents - [dbs policy (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=677) - [onboarding roadmap (pdf, 87.9kb)](https://www.healthjobsuk.com/documents?ddoc=2450) - [we're here to care (doc, 39.0kb)](https://www.healthjobsuk.com/documents?edoc=678) - [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2413) - [poa and admin support job description (pdf, 192.2kb)](https://www.healthjobsuk.com/documents?vdoc=10295880) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.