# Switchboard Telephonist - Grimsby > NHS job listing from Job Clerk for Northern Lincolnshire and Goole NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-telephonist-grimsby/5123928b-3ef0-44d5-8c1d-4c52a6589b0d - **Markdown:** https://www.jobclerk.com/job/switchboard-telephonist-grimsby/5123928b-3ef0-44d5-8c1d-4c52a6589b0d.md ## Summary - **Status:** Live - **Employer:** Northern Lincolnshire and Goole NHS Foundation Trust - **Town:** Grimsby - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent - **Employment type:** Part time - 15 hours per week - **Closing date:** 2026-06-30T23:59:00.000Z - **Posted:** 2026-06-16T13:01:16.145Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lincolnshire/Grimsby/Northern_Lincolnshire_Goole_NHS_Foundation_Trust/Switchboard/Switchboard-v8087625 - **Application URL:** https://apps.trac.jobs/job-advert/8087625?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nlg.nhs.uk ## Job Content ### Job overview We are currently looking for enthusiastic individuals to join the Trust's Grimsby Switchboard team. The post holders will be responsible for handling all telephone calls through a busy switchboard as part of a team of patient-focused Telephonists within the Trust, ensuring the service supplied by the switchboard is provided to an acceptable standard. Enquires will come from the general public and all levels of staff. The post holders will handle emergency calls and alarm systems. The post holders must have excellent communication and interpersonal skills, be able to multi-task under pressure and have a basic comprehension of IT. The post requires the ability to concentrate for long periods of time and the flexibility to work at short notice for the need of the service. ### Main duties of the job We are looking for candidates who have got excellent communication skills and a passion for helping people to join the Trust’s Switchboard Team. These roles are responsible for answering telephone enquiries for all three hospital sites as part of a rota covering mixed shifts of 06:00-14:00, 09:00-17:00, 14:00-22:00 and 22:00-06:00 every day of the year as part of a great team.  You will be working closely with other Telephonists and Switchboard Team Leaders where support and training is readily available.  When your tailored training is completed, you will be able to assist the organisation with handling emergency calls and alarms systems, being a key stakeholder in supporting our patients. There are a few shifts where you are unable to leave the department however, there are facilities available to move away from the desk so you can have a break.  There may be some flexibility with contracted hours, which we would more than happy to discuss. ### Detailed job description and main responsibilities For more detailed information, please read the job description linked below. As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.  We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/ In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement. “We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role. ## Job Details We are currently looking for enthusiastic individuals to join the Trust's Grimsby Switchboard team. The post holders will be responsible for handling all telephone calls through a busy switchboard as part of a team of patient-focused Telephonists within the Trust, ensuring the service supplied by the switchboard is provided to an acceptable standard. Enquires will come from the general public and all levels of staff. The post holders will handle emergency calls and alarm systems. The post holders must have excellent communication and interpersonal skills, be able to multi-task under pressure and have a basic comprehension of IT. The post requires the ability to concentrate for long periods of time and the flexibility to work at short notice for the need of the service. ## Job Description We are looking for candidates who have got excellent communication skills and a passion for helping people to join the Trust’s Switchboard Team. These roles are responsible for answering telephone enquiries for all three hospital sites as part of a rota covering mixed shifts of 06:00-14:00, 09:00-17:00, 14:00-22:00 and 22:00-06:00 every day of the year as part of a great team. You will be working closely with other Telephonists and Switchboard Team Leaders where support and training is readily available. When your tailored training is completed, you will be able to assist the organisation with handling emergency calls and alarms systems, being a key stakeholder in supporting our patients. There are a few shifts where you are unable to leave the department however, there are facilities available to move away from the desk so you can have a break. There may be some flexibility with contracted hours, which we would more than happy to discuss. ## Responsibilities For more detailed information, please read the job description linked below. As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/ In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement. “We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role. ## Person Specification ### Personal Qualities **Essential** - Strong attention to detail ### Occupational Experience **Essential** - Significant experience within a busy switchboard environment - Evidence of good performance in current role - Proven ability of working on own initiative - Evidence of working in a high pressured environment **Desirable** - Previous NHS experience - Local knowledge of the Trust and area - Working within a changing environment ### Education and Qualifications **Essential** - 3 GCSE grades A to C or equivalent to include Maths and English - ECDL or equivalent working knowledge of Microsoft Packages **Desirable** - A levels - Evidence of continuing professional development ## Documents - [job description (pdf, 880.3kb)](https://www.healthjobsuk.com/documents?vdoc=10380578) - [notes for applicants (pdf, 61.3kb)](https://www.healthjobsuk.com/documents?edoc=690) - [person specification (pdf, 880.3kb)](https://www.healthjobsuk.com/documents?vdoc=10380579) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.