# Switchboard Team Leader

> NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/switchboard-team-leader/4410e30e-6e40-42e5-94de-64dc98ade059
- **Markdown:** https://www.jobclerk.com/job/switchboard-team-leader/4410e30e-6e40-42e5-94de-64dc98ade059.md

## Summary

- **Status:** Live
- **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust
- **Location:** Whiston Hospital
- **Workplace type:** onsite
- **Profession:** Lead (legacy administrative group)
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 per annum
- **Contract type:** 12 months (12 months fixed term)
- **Employment type:** Full time - 37.5 sessions per week
- **Closing date:** 2026-09-11T22:59:00.000Z
- **Posted:** 2026-09-07T00:01:04.879Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Prescot/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Switchboard/Switchboard-v8103246
- **Application URL:** https://apps.trac.jobs/job-advert/8103246?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.sthk.nhs.uk

## Job Content

### Job overview

- To organise, develop and improve Telecommunications Services throughout the Trust
- Promote within and on behalf of the Telecommunications Department, excellent public relations with patients, visitors and staff as well as members of the public.
- Provide advice to service users to ensure that they obtain the maximum support from the service.
- Co-ordinate and maintain all activity records and fulfil routine administrative duties.
- Ensure efficient, cost-effective management of all Telecommunication services.

Please note, Job Description and Person Specification are subject to AfC approval.

### Main duties of the job

KEY DUTIES

- Organise and plan own work routine.
- Ensuring service is covered 24/7, staff rotas are covered.
- Liaison with relevant suppliers of communication equipment for maintenance purposes.
- Assist with the testing of fall-back equipment and associated procedures.
- Provide advice and guidance on the specialised procedures, Major Incident, Cardiac Arrest, Fire alarms, General Alarms, Bomb Scares.
- Maintain and monitor all on-site Ascoms, long range pagers and mobile telephony and keep an up-to-date register of all holders.
- Input information into the computer systems as required.
- Involvement in the review of departmental work instructions and procedures.
- Work with the Accommodation department to enable a smooth changeover of tenants within the residential accommodation and assist with day-to-day problems.
- To cover switchboard duties in times of need (24hr service).

### Detailed job description and main responsibilities

Please find attached job description and person specification for main responsibilities and requirements.

## Person Specification

### Other

**Essential**

- Varied deadlines and adhoc pressures
- Ability to work under pressure

### Skills

**Essential**

- Understanding of other services and our impact on them
- Accuracy

### Qualifications

**Essential**

- NVQ Level 2 Supervisory Management or equivalent experience or working towards
- NVQ Level 2 Customer Service or equivalent experience.
- ECDL or equivalent
- GCSE or equivalent Math
- GCSE or equivalent in English

### Knowledge and Experience

**Essential**

- Large scale organisation switchboard / call centre.
- Experience of line manging/ motivating a team
- Knowledge of databases
- Excellent customer care skills

**Desirable**

- Ability to lead change

## Documents

- [blank risk id (pdf, 384.6kb)](https://www.healthjobsuk.com/documents?vdoc=10591148)
- [job description (pdf, 552.5kb)](https://www.healthjobsuk.com/documents?vdoc=10591146)
- [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916)
- [person specification (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?vdoc=10591147)
- [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902)
- [important information for candidates (pdf, 128.6kb)](https://www.healthjobsuk.com/documents?edoc=663)
- [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.