# Switchboard Team Leader > NHS job listing from Job Clerk for Shrewsbury and Telford Hospital NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-team-leader/3b34b20c-d4ce-431f-9348-c0979de33489 - **Markdown:** https://www.jobclerk.com/job/switchboard-team-leader/3b34b20c-d4ce-431f-9348-c0979de33489.md ## Summary - **Status:** Live - **Employer:** Shrewsbury and Telford Hospital NHS Trust - **Town:** Shrewsbury - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum/ pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Friday plus participation in on-call rota and out of hours support for system changes) - **Closing date:** 2026-07-06T23:59:00.000Z - **Posted:** 2026-06-29T15:31:17.473Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Shropshire/Shrewsbury/The_Shrewsbury_Telford_Hospital_NHS_Trust/Switchboard/Switchboard-v8087709 - **Application URL:** https://apps.trac.jobs/job-advert/8087709?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sath.nhs.uk ## Job Content ### Job overview *The banding for this vacancy is subject to outcome of agenda for change* An exciting opportunity has arisen at The Shrewsbury and Telford Hospital NHS Trust (SaTH) for an enthusiastic and energetic individual to join  Switchboard as Team Leader.  This is an excellent time to join our team as we move over to our new bleep and telephony systems. The post holder will support the switchboard Manager leading the day-to-day operational function of Shrewsbury and Telford switchboard operators and will ensure a systematic, disciplined and analytical approach to problem solving and ensuring agreed policies, procedures and standards are met. The postholder will ensure a customer centric approach and all inbound and outbound calls dealt with, logged and transferred to the highest of quality, ensuring data quality compliance against agreed minimum datasets. ### Main duties of the job - ·         The role helps run the hospital switchboard and supports the Switchboard Manager with daily tasks. - ·         It makes sure all calls are handled quickly, politely and safely, with accurate information recorded. - ·         It supports switchboard staff, helps plan work rotas, and provides training to team members and other staff. - ·         It looks after telephony systems and equipment, helping fix problems and keeping important databases up to date. - ·         It helps improve services by checking data, spotting issues, and suggesting better ways of working. - ·         It acts as deputy for the Switchboard Manager when needed and supports digital projects across the Trust. ### Detailed job description and main responsibilities For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack ## Job Details *The banding for this vacancy is subject to outcome of agenda for change* An exciting opportunity has arisen at The Shrewsbury and Telford Hospital NHS Trust (SaTH) for an enthusiastic and energetic individual to join Switchboard as Team Leader. This is an excellent time to join our team as we move over to our new bleep and telephony systems. The post holder will support the switchboard Manager leading the day-to-day operational function of Shrewsbury and Telford switchboard operators and will ensure a systematic, disciplined and analytical approach to problem solving and ensuring agreed policies, procedures and standards are met. The postholder will ensure a customer centric approach and all inbound and outbound calls dealt with, logged and transferred to the highest of quality, ensuring data quality compliance against agreed minimum datasets. ## Job Description · The role helps run the hospital switchboard and supports the Switchboard Manager with daily tasks. · It makes sure all calls are handled quickly, politely and safely, with accurate information recorded. · It supports switchboard staff, helps plan work rotas, and provides training to team members and other staff. · It looks after telephony systems and equipment, helping fix problems and keeping important databases up to date. · It helps improve services by checking data, spotting issues, and suggesting better ways of working. · It acts as deputy for the Switchboard Manager when needed and supports digital projects across the Trust. ## Responsibilities For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack ## Person Specification ### Other **Essential** - Desire to continue to learn and develop on a personal and professional on an on-going basis - Able to travel between Trust sites ### Experience **Essential** - Experience working in a busy switchboard environment - Experience of staff management - Experience in problem solving in a mixed computing environment - Experience of working in a service delivery function - Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability **Desirable** - Experience of appraisals, sickness absence and managing performance - Experience of working in an NHS organisation - Experience of Customer Relation Management ### Skills and Knowledge **Essential** - Able to demonstrate experience in telecoms / switchboard environment - Knowledge of telecoms / switchboard related applications - Broad knowledge of IT products, services and terminology - Ability to handle confidential information **Desirable** - Ability to quickly assimilate new technologies / systems ### Qualifications/Education **Essential** - Educated vocational level and / or relevant experience **Desirable** - Obtained or working towards relevant professional qualification ## Documents - [candidate job pack (pdf, 670.2kb)](https://www.healthjobsuk.com/documents?vdoc=10412592) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.