# Switchboard Shift Operator > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-shift-operator/bf4619b9-e782-4eda-ad48-ac3e3e633c6a - **Markdown:** https://www.jobclerk.com/job/switchboard-shift-operator/bf4619b9-e782-4eda-ad48-ac3e3e633c6a.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa (unsociable hours enhancements) - **Contract type:** Permanent: (Enhancements Out of Hours) - **Employment type:** Full time - 37.5 hours per week (9 Week fixed Rota) - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-05-29T10:01:33.613Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Switchboard_OperatorAdministrator/Switchboard_OperatorAdministrator-v8042239 - **Application URL:** https://apps.trac.jobs/job-advert/8042239?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview As the first point of contact for the telecommunication service of the Bristol Hospitals of the Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust. Carry out all aspects of the responsibilities of an operator in a pleasant, courteous and professional manner at all times. Operators will be required to use their own initiative when dealing with situations outside the parameters of procedures. ### Main duties of the job - Responsible for being the first point of contact for 9 of the trusts Hospitals, for receiving and distributing calls from the public, GP’s, internal callers, other Hospitals and agencies etc. Calls can be connected to either extension, exchange lines or to mobile staff via bleeps, mobile phones & Radio pagers. - To use initiative and sensitivity when dealing with unpredictable situations including enquiries from anxious patients, patients with mental health problems, language and /or disability barriers, the media, complaints etc. Ensuring an appropriate and empathetic response to all. - To operate the switchboard consoles and Bleep System to provide an efficient telephone service across the Trust. To respond in accordance with the designated written procedures when dealing with emergency and non- emergency requests ### Detailed job description and main responsibilities You will be responsible for taking calls from patients, relatives, Doctors, other colleagues, Stake Holders, Chief Executives of this and other Trusts, Callers from NHS England and Clinical Commissioning Groups, Contractors and other Emergency and non emergency services. You will be dealing with medical emergencies, Fire and intruder alarms and will need to co-ordinate these ensuring the right people are informed and directed tot he emergency. We deal with approx. 400 rotas on a daily basis and co-ordinate these for hospital staff. ## Job Details As the first point of contact for the telecommunication service of the Bristol Hospitals of the Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust. Carry out all aspects of the responsibilities of an operator in a pleasant, courteous and professional manner at all times. Operators will be required to use their own initiative when dealing with situations outside the parameters of procedures. ## Job Description Responsible for being the first point of contact for 9 of the trusts Hospitals, for receiving and distributing calls from the public, GP’s, internal callers, other Hospitals and agencies etc. Calls can be connected to either extension, exchange lines or to mobile staff via bleeps, mobile phones & Radio pagers. To use initiative and sensitivity when dealing with unpredictable situations including enquiries from anxious patients, patients with mental health problems, language and /or disability barriers, the media, complaints etc. Ensuring an appropriate and empathetic response to all. To operate the switchboard consoles and Bleep System to provide an efficient telephone service across the Trust. To respond in accordance with the designated written procedures when dealing with emergency and non- emergency requests ## Responsibilities You will be responsible for taking calls from patients, relatives, Doctors, other colleagues, Stake Holders, Chief Executives of this and other Trusts, Callers from NHS England and Clinical Commissioning Groups, Contractors and other Emergency and non emergency services. You will be dealing with medical emergencies, Fire and intruder alarms and will need to co-ordinate these ensuring the right people are informed and directed tot he emergency. We deal with approx. 400 rotas on a daily basis and co-ordinate these for hospital staff. ## Person Specification ### Apititudes **Essential** - Able to retain information and pass on accurately - Ability to deal with Emergency/Life or Death situations and prioritise responses accordingly - Work Autonomously - Good time keeping and reliability ### Skills and Abilities **Essential** - Excellent communications skills including confident and pleasant telephone manner - To have used a digital switchboard and Multitone bleeps system - Good spelling skills - prepared to train/mentor others ### Knowledge and Experience **Essential** - previous switchboard experience or customer focused role - Experience of working well within a Team - Experience of work well under pressure and managing a demanding workload **Desirable** - Customer care - NHS experience - Shift work ### Qualifications and Training **Essential** - Educated to GCSE Standard or Equivalent in Maths and English - Qualification in IT or proven use of IT packages - Knowledge of Data Protection and Patient Confidentiality issues. **Desirable** - Customer Service NVQ or equivalent ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) - [switchboard operator/administrator (pdf, 512.3kb)](https://www.healthjobsuk.com/documents?vdoc=10330800) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.