# Switchboard Operator > NHS job listing from Job Clerk for Greater Manchester Mental Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-operator/9fc0329f-c62f-4cc7-aa89-02eca85489db - **Markdown:** https://www.jobclerk.com/job/switchboard-operator/9fc0329f-c62f-4cc7-aa89-02eca85489db.md ## Summary - **Status:** Live - **Employer:** Greater Manchester Mental Health NHS Foundation Trust - **Location:** North View - **Workplace type:** onsite - **Profession:** Switchboard operator - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent: It is a 4 week pattern, doing Night Shifts (22:00-8:00). Week 1 - MON & SUN; Week 2 - TUE & SUN; Week 3 - WED & SUN; Week 4 - SAT & SUN - **Employment type:** Part time - 20 hours per week (It is a 4 week pattern, doing Night Shifts (22:00-8:00). Week 1 - MON & SUN; Week 2 - TUE & SUN; Week 3 - WED & SUN; Week 4 - SAT & SUN) - **Closing date:** 2026-09-29T22:59:00.000Z - **Posted:** 2026-09-15T11:21:08.246Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Manchester/Manchester/Greater_Manchester_Mental_Health_NHS_Foundation_Trust/Mental_Health/Mental_Health-v8267044 - **Application URL:** https://apps.trac.jobs/job-advert/8267044?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.gmmh.nhs.uk ## Job Content ### Job overview The GMMH Switchboard division of the directorate provides services 24 hours a day, 365 days a year, for the Trust's 9 hospitals, including 160 locations. Teams who are embracing a new and exciting future by leveraging technological breakthroughs and reimagining processes to provide an exceptional customer experience. The task will be varied, engaging, and difficult, necessitating creativity, good communication skills, and attentiveness. The postholder will be part of a dynamic and multifunctional team that is responsible for providing great customer service to all stakeholders of the Trust. Operator Leads will be responsible for working on the new system, i.e., call console attendants, which is an integrated application within MS Teams, as well as a call handling console, monitoring emergency response systems, and other activities to support communications throughout the Trust. Maintain effective working relationships with various customers, both internal and external to the Trust. Team members are also expected to respond by the Trust's EPRR, as well as to implement the business contingency plan and coordinate with all sites. Operators are also known for lone working due to shift patterns being out of normal working hours and weekends. This includes ensuring adequate levels of cover for annual leave and sickness, having a degree of flexibility, and being willing to cover shifts including evenings, nights, and weekends to maintain service continuity. ### Main duties of the job The postholder will be part of a dynamic and multifunctional team that is responsible for providing great customer service to all stakeholders of the Trust. Operator Leads will be responsible for working on the new system i.e., call console attendants, which is an integrated application within MS Teams, as well as a call handling console, monitoring emergency response systems, and other activities to support communications throughout the Trust. Maintain effective working relationships with a variety of customers, both internal and external to the Trust. Team members are also expected to respond in accordance with the Trust's EPO2 Incident Response Plan, as well as to implement the business contingency plan and coordinate with all sites. Switchboard Operators are also known for lone working due to shift patterns being out of normal working hours and weekends. This includes ensuring adequate levels of cover for annual leave and sickness, as well as having a degree of flexibility and being willing to cover shifts including evenings, nights, and weekends to maintain service continuity (appropriate enhancements will be applied in accordance with NHS Agenda for Change guidelines). ### Detailed job description and main responsibilities Please see attached job description and person specification Staff benefits - Pay Enhancements - 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years - Excellent pension - Cycle to work scheme - Salary sacrifice car scheme - Wellbeing programme - Blue Light Card Discounts - fuelGenie Fuel Cards (for applicable roles) ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge **Essential** - Dealing with non-routine issues such as problem solving. **Desirable** - Previous working experience within an NHS or public sector environment. ### Experience **Essential** - Experience of delivering excellent customer support - Proficient in the use of Microsoft Office applications including Teams, Excel, Word. **Desirable** - Knowledge of IM&T procedures or knowledge of telephone equipment or computer and software tools e.g. ECDL ### Flexibility **Essential** - Flexible approach to working hours and shift patterns including working unsociable hours, bank holidays and weekends. **Desirable** - An existing understanding of the organization ### Skills and Abilities **Essential** - An excellent telephone manner and communication skills - Ability to prioritize workload. **Desirable** - Experience in contributing to service improvement and development plans. ### Education / Qualifications - to be able to complete the duties as laid out on the Job Description **Essential** - - Recognized competency- based level 2 qualification in a relevant subject (e.g., NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience. - - Demonstrable experience in customer service or Switchboard roles **Desirable** - Evidence of continuous professional development ## Documents - [switchboard operator (pdf, 296.4kb)](https://www.healthjobsuk.com/documents?vdoc=10581650) - [important candidate information (pdf, 2.5mb)](https://www.healthjobsuk.com/documents?edoc=931) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.