# Switchboard Operator > NHS job listing from Job Clerk for Nottingham University Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-operator/81788b3f-da00-4575-9c61-c39c071abd04 - **Markdown:** https://www.jobclerk.com/job/switchboard-operator/81788b3f-da00-4575-9c61-c39c071abd04.md ## Summary - **Status:** Live - **Employer:** Nottingham University Hospitals NHS Trust - **Town:** Nottingham - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (12 week rolling day rota between 7am – 8pm including weekends and bank holidays) - **Closing date:** 2026-05-31T23:59:00.000Z - **Posted:** 2026-05-22T14:00:57.047Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Nottinghamshire/Nottingham/Nottingham_University_Hospitals_NHS_Trust/Estates_Facilities/Estates_Facilities-v7999995 - **Application URL:** https://apps.trac.jobs/job-advert/7999995?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nuh.nhs.uk ## Job Content ### Job overview NB: Please be aware that the department is undergoing an Organizational Change process commencing in June 2026. Whilst this will not affect the number of positions or the role, it may impact working pattern and rota. This is an exciting opportunity to join the Estates and Facilities team as a Switchboard Operator. This will be mainly based at the Queens Medical Centre however you will be required to work from the City hospital from time to time. We are looking for someone who has a flexible approach to work and is motivated to help the public and staff with their day to day enquiries, ideally you will have previous Switchboard/call centre experience however all training will be provided. Post holder must have proficiency in IT skills. If you have applied for a position in the last 6 months then you need not apply. On-call - Following a on call rota, be the on-call manager for Switchboard & Facilities Operations for sickness and system failures. To be the point of call out of hours Monday - Friday 4pm - 8am and all weekend and Bank Holiday. On completion of training the candidate will be required to do on call duties. ### Main duties of the job In addition to the below summary  you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert. To be responsible for being first point of contact for hospital enquires from the general public and Trust staff. To be professional and sympathetic to callers in need of support. To be responsible for putting out emergency crash calls to the 22 22 emergency teams within the Trust, via the Blick bleep system and the Everbridge messaging system. To be able to respond efficiently and action all on call rota’s sent into the department. To adhere to all Trust and in house policies and procedures. You will need to be able to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and has an approachable manner. ### Detailed job description and main responsibilities To answer up to 85-100 calls per hour. Engage with all callers to help resolve their query in one call if possible. Answer all email enquires in the department inbox. Answer ALL 2222 calls within a timely manner Daily lift testing Weekly fire alarm testing calls Blick bleep pager daily testing Help with Doctor change over twice yearly Handle on call rota’s sent into the department and deal with accordingly. Most importantly work as part of the team ## Job Details NB: Please be aware that the department is undergoing an Organizational Change process commencing in June 2026. Whilst this will not affect the number of positions or the role, it may impact working pattern and rota. This is an exciting opportunity to join the Estates and Facilities team as a Switchboard Operator. This will be mainly based at the Queens Medical Centre however you will be required to work from the City hospital from time to time. We are looking for someone who has a flexible approach to work and is motivated to help the public and staff with their day to day enquiries, ideally you will have previous Switchboard/call centre experience however all training will be provided. Post holder must have proficiency in IT skills. If you have applied for a position in the last 6 months then you need not apply. On-call - Following a on call rota, be the on-call manager for Switchboard & Facilities Operations for sickness and system failures. To be the point of call out of hours Monday - Friday 4pm - 8am and all weekend and Bank Holiday. On completion of training the candidate will be required to do on call duties. ## Job Description In addition to the below summary  you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert. To be responsible for being first point of contact for hospital enquires from the general public and Trust staff. To be professional and sympathetic to callers in need of support. To be responsible for putting out emergency crash calls to the 22 22 emergency teams within the Trust, via the Blick bleep system and the Everbridge messaging system. To be able to respond efficiently and action all on call rota’s sent into the department. To adhere to all Trust and in house policies and procedures. You will need to be able to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and has an approachable manner. ## Responsibilities To answer up to 85-100 calls per hour. Engage with all callers to help resolve their query in one call if possible. Answer all email enquires in the department inbox. Answer ALL 2222 calls within a timely manner Daily lift testing Weekly fire alarm testing calls Blick bleep pager daily testing Help with Doctor change over twice yearly Handle on call rota’s sent into the department and deal with accordingly. Most importantly work as part of the team ## Person Specification ### Experience **Essential** - Minimum of 12 months experience working in a call centre of customer focussed setting. **Desirable** - Experience of working within a healthcare environment ### Training & Qualifications **Essential** - NVQ Level 2 Customer Service - NVQ Level 2 Call Handling **Desirable** - Computer Literate ### Communication and Relationships **Essential** - Demonstrate effective communication skills with callers/patients/relatives who may be very ill and/or distressed using a sympathetic and understanding approach. - Able to calm angry callers, be empathetic and guide confused callers. - Resolve caller problems using tact and diplomacy. - Resolve caller problems using tact and diplomacy. ## Documents - [job description (pdf, 440.4kb)](https://www.healthjobsuk.com/documents?vdoc=10284915) - [mindful employer (pdf, 312.6kb)](https://www.healthjobsuk.com/documents?edoc=1778) - [equal opportunities (pdf, 312.6kb)](https://www.healthjobsuk.com/documents?edoc=1780) - [person specification (pdf, 256.4kb)](https://www.healthjobsuk.com/documents?vdoc=10284917) - [disability confidence scheme (pdf, 272.6kb)](https://www.healthjobsuk.com/documents?edoc=1781) - [rehabilitation of ex offenders (pdf, 106.0kb)](https://www.healthjobsuk.com/documents?edoc=1974) - [equality diversity and inclusion (pdf, 304.6kb)](https://www.healthjobsuk.com/documents?edoc=1779) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.