# Switchboard Operator

> NHS job listing from Job Clerk for Hywel Dda University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/switchboard-operator/588713d3-6080-4f95-84a1-a4bb0a17d435
- **Markdown:** https://www.jobclerk.com/job/switchboard-operator/588713d3-6080-4f95-84a1-a4bb0a17d435.md

## Summary

- **Status:** Live
- **Employer:** Hywel Dda University Health Board
- **Town:** Haverfordwest
- **Region:** West Wales
- **Country:** Wales
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £26,813 - £27,890 pro rata
- **Contract type:** Permanent: 3 x  24 hour contracts available
- **Employment type:** Part time - 24 hours per week (Includes nights and weekends)
- **Closing date:** 2026-08-06T23:59:00.000Z
- **Posted:** 2026-07-14T09:33:31.315Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Carmarthenshire/Carmarthen/Hywel_Dda_University_Health_Board/Digital/Digital-v8105005
- **Application URL:** https://apps.trac.jobs/job-advert/8105005?ShowJobAdvert=&feedid=9002
- **Employer website:** https://hduhb.nhs.wales

## Job Content

### Job overview

An opportunity has arisen for a motivated and reliable individual to join the Switchboard Team at Glangwili Hospital. The role involves providing a professional and efficient telephone and communication service for the hospital, ensuring all calls are handled promptly and courteously.

We have three 24 hour contracts available, covering shift work on a service that operates 24/7 and 365 days.

### Main duties of the job

- Operate the hospital’s main switchboard system
- Answer incoming calls and direct them appropriately
- Respond to emergency calls and activate bleep/paging systems
- Maintain accurate records of calls and messages
- Provide general information to patients, staff, and visitors
- Support hospital communication systems during incidents or emergencies

### Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 18/08/2026

## Person Specification

### Other

**Essential**

- Ability to work flexibly and to cope with an unpredictable workload.
- Able to work unsocial hours.
- A willingness to learn Welsh

**Desirable**

- Welsh speaker (Level 1)

### Experience

**Essential**

- Switchboard / Call Centre experience.
- Experience of working in patient / customer facing role

**Desirable**

- Experience of working in a busy, demanding environment with competing priorities
- Experience of working in an NHS environment.
- Knowledge of basic medical terminologies

### Qualifications and Knowledge

**Essential**

- Educated to NVQ Level 3/GCSE level
- Working knowledge of computerised systems and the ability to use IT packages (e.g. Microsoft Office or equivalent).

**Desirable**

- Educated to NVQ Level 4 / A level.

## Documents

- [jdps (pdf, 288.6kb)](https://www.healthjobsuk.com/documents?vdoc=10419672)
- [oh form (pdf, 640.5kb)](https://www.healthjobsuk.com/documents?vdoc=10417594)
- [privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=2373)
- [guidance notes for applicants (pdf, 278.7kb)](https://www.healthjobsuk.com/documents?edoc=2383)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.