# Switchboard Operator

> NHS job listing from Job Clerk for Swansea Bay University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/switchboard-operator/2ffd044e-f850-42ab-8e94-96e4ea03f45d
- **Markdown:** https://www.jobclerk.com/job/switchboard-operator/2ffd044e-f850-42ab-8e94-96e4ea03f45d.md

## Summary

- **Status:** Live
- **Employer:** Swansea Bay University Health Board
- **Location:** Morriston Hospital; Singleton Hospital
- **Workplace type:** onsite
- **Profession:** Switchboard operator
- **Grade:** Band 3
- **Salary:** £26,813 - £27,890 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (2 x 37.5-hour per week.  The service operates 24hours a day/365 days a year)
- **Closing date:** 2026-11-01T23:59:00.000Z
- **Posted:** 2026-10-19T10:20:51.318Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Swansea/Swansea/Swansea_Bay_University_Health_Board/Switchboard/Switchboard-v8372817
- **Application URL:** https://apps.trac.jobs/job-advert/8372817?ShowJobAdvert=&feedid=9002
- **Employer website:** https://sbuhb.nhs.wales

## Job Content

### Job overview

We are looking for additional switchboard staff to join our team in Swansea.

At the moment, we have an opening for three 37.5-hour per week roles.

Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needs of the service and be prepared to attend at short notice.We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.

### Main duties of the job

As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users

To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers

Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.

Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.

Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.

The ability to speak Welsh is essential for this post.

### Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

### Applicant requirements

Welsh language skills are essential

## Person Specification

### Experience

**Essential**

- Demonstrable experience in a call handling role/fast moving customer service environment
- Computer/Keyboard Skills
- Experience of following set procedures

**Desirable**

- Hospital/Healthcare Environment and terminology

### Qualifications

**Essential**

- Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
- Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.

**Desirable**

- NVQ or equivalent in Call Handling or Customer Services

### Skills/Abilities

**Essential**

- Welsh Language Skills are essential at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- Effective inter-personal skills with the ability to deal with people at all levels
- Multi-tasking, prioritise duties according to level of urgency
- To work as part of a team

## Documents

- [oh form (pdf, 656.5kb)](https://www.healthjobsuk.com/documents?vdoc=10700739)
- [jd/ps - sd/mp (pdf, 434.3kb)](https://www.healthjobsuk.com/documents?vdoc=10700738)
- [privacy notice (pdf, 704.3kb)](https://www.healthjobsuk.com/documents?edoc=2372)
- [applicant guide (pdf, 624.8kb)](https://www.healthjobsuk.com/documents?ddoc=1728)
- [guidance notes for applicants (pdf, 278.7kb)](https://www.healthjobsuk.com/documents?edoc=2849)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.