# Switchboard Operator > NHS job listing from Job Clerk for University Hospitals of Leicester NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-operator/18a9b7db-162f-48ff-b696-e562a91ebb7f - **Markdown:** https://www.jobclerk.com/job/switchboard-operator/18a9b7db-162f-48ff-b696-e562a91ebb7f.md ## Summary - **Status:** Live - **Employer:** University Hospitals of Leicester NHS Trust - **Town:** Leicester - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week - **Closing date:** 2026-08-04T23:59:00.000Z - **Posted:** 2026-07-21T13:12:35.153Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Leicestershire/Leicester/University_Hospitals_Leicester_NHS_Trust/Customer_Service/Customer_Service-v8114838 - **Application URL:** https://apps.trac.jobs/job-advert/8114838?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.leicestershospitals.nhs.uk ## Job Content ### Job overview To provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust. To operate a telephone switchboard and associated communication systems as required. To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation. At all times providing a polite and courteous telephone manner when receiving and re-directing calls. ### Main duties of the job The successful candidates will need to be a well-organised person with excellent interpersonal skills. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner. ### Detailed job description and main responsibilities - To provide a comprehensive service for receiving and initiatingcalls from external and internal sources, be competent inoperating an AC-Win PC Based Console/or similar system. - Efficient processing of telephone calls received via theswitchboard consoles and other extensions within theswitchboard area. - Operation of internal bleep/pager and mobile telephonesystems - Providing a welcoming service for routine enquires andassistance to staff users and the general public, ensuringappropriate assistance is provided. - Carrying out all emergency procedures relating to any hospitalalerts/alarms i.e. cardiac arrest, equipment alarms, majorincidents, fire alerts, security/police response and any otheremergencies that may arise. At all times working within job rolefollowing Trust policies and procedures. - On Call Service: To contact staff as required/needed by the trustin accordance with the hospitals procedures, duties are tomaintain such records and contact procedures as may berequired. - Testing Emergency Telephones, Fire bleeps and Cardiac Arrestbleeps ensuring all relevant documentation are accuratelycompleted - Fault Reporting: Issue and record replacement of telephonehandsets when extension faults occur. - To arrange for the exchange of bleeps when medical staffchange disciplines etc. and record details within relevantdocumentation. - Deal with incoming fax messages for departments within theTrust, documenting its time of arrival, time of notification andcollection. - To inform the Supervisors/Senior telephonist of changesrequired to the operator directory in order to keep it accurateand up to date. - In-Patient Enquires: Accessing In-Patient (HISS/Alfa List/orsimilar) system enquiries and forwarding the callers to thecorrect destination. - To provide cover for annual leave/absences and sickness whereand when required (sometimes at short notice) in order that theswitchboards are manned at all times. - Bank and Public Holidays: To provide cover when required toprovide a constant service. - Carrying out administration duties when required, such astraining and supporting to starters. ## Person Specification ### Experience **Essential** - Experience of working within a Switchboard or customer focused environment. - Experience of dealing with difficult situations and able to deal calmly with emergency situations **Desirable** - Keyboard skills RSA Level 1 - Previous experience of healthcare or large complex organisation ### Training & Qualifications **Essential** - Must have GCSE Maths & English ### Communication and relationship **Essential** - Effective communication skills at all levels where there may be barriers to understanding. - Positively promote the image of the Trust ### Planning and organisation skills **Essential** - Able to work in a busy environment which will involve sitting for long periods ### Equality, Diversity and Inclusion **Essential** - Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs - All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others ### Commitment to Trust Values and Behaviours **Essential** - Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours ## Documents - [jd (pdf, 369.6kb)](https://www.healthjobsuk.com/documents?vdoc=10474087) - [employee benefits (pdf, 578.5kb)](https://www.healthjobsuk.com/documents?edoc=2350) - [vacancy shift pattern (pdf, 200.6kb)](https://www.healthjobsuk.com/documents?vdoc=10474088) - [understanding your right to work in the uk (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2349) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.