# Switchboard Operator > NHS job listing from Job Clerk for Liverpool University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-operator/009b0c75-6ee6-418b-afa4-046accb91ec3 - **Markdown:** https://www.jobclerk.com/job/switchboard-operator/009b0c75-6ee6-418b-afa4-046accb91ec3.md ## Summary - **Status:** Live - **Employer:** Liverpool University Hospitals NHS Foundation Trust - **Town:** Liverpool - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, pro rata - **Contract type:** Permanent: Could be extended or made substantive - **Employment type:** Part time - 22.5 hours per week (Full time, no set work pattern) - **Closing date:** 2026-06-16T23:59:00.000Z - **Posted:** 2026-06-02T14:42:51.682Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Liverpool_University_Hospitals_NHS_Foundation_Trust/Call_Centre_Agent/Call_Centre_Agent-v8053038 - **Application URL:** https://apps.trac.jobs/job-advert/8053038?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.liverpoolft.nhs.uk ## Job Content ### Job overview If you have applied in the past 6 months, please do not apply 2X part time posts at 22.5 hours 1X part time post at 30 hours The call centre is the main communications for the Liverpool  University Hospital NHS Foundation Trust. We receive approximately 130,000 calls per month and 20000 outpatient appointment calls per month. We are looking for an enthusiastic individual to join the team. We are offering 3 part time posts with no set work pattern; you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team. The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required. Candidates who have applied previously (within the last 6 months) are asked not to re-apply. ### Main duties of the job - Answering hundreds of calls daily handling queries quickly and efficiently using bespoke software packages to do so. - Manning hospital emergency call line and liaising with correct emergency teams. - Upkeep and maintenance of hospital paging system.Monitor and report critical gas alarms for repair. - Report lift entrapments and liaise with those entrapped. - Operating the iPM system for Outpatient Appointments, Patient Enquiries. - NWAS Northwest Ambulance booking service ### Detailed job description and main responsibilities - Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident - Operating internal and external paging systems for on-call staff and keeping associated records. - Operating alarm systems and keeping associated records. - Reception and general clerical duties - Updating patient information - Re-booking patient appointments - Patient search/enquiries - Booking transportation - Reporting telephone faults to the Communications Supervisor - Operating the taxi system and keeping associated records. - Responsible for maintaining a clean and tidy work station. - Other appropriate duties as allocated by the supervisor/manager. Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available. In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency. Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff. ## Job Details If you have applied in the past 6 months, please do not apply 2X part time posts at 22.5 hours 1X part time post at 30 hours The call centre is the main communications for the Liverpool University Hospital NHS Foundation Trust. We receive approximately 130,000 calls per month and 20000 outpatient appointment calls per month. We are looking for an enthusiastic individual to join the team. We are offering 3 part time posts with no set work pattern; you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team. The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required. Candidates who have applied previously (within the last 6 months) are asked not to re-apply. ## Job Description Answering hundreds of calls daily handling queries quickly and efficiently using bespoke software packages to do so. Manning hospital emergency call line and liaising with correct emergency teams. Upkeep and maintenance of hospital paging system.Monitor and report critical gas alarms for repair. Report lift entrapments and liaise with those entrapped. Operating the iPM system for Outpatient Appointments, Patient Enquiries. NWAS Northwest Ambulance booking service ## Responsibilities Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident Operating internal and external paging systems for on-call staff and keeping associated records. Operating alarm systems and keeping associated records. Reception and general clerical duties Updating patient information Re-booking patient appointments Patient search/enquiries Booking transportation Reporting telephone faults to the Communications Supervisor Operating the taxi system and keeping associated records. Responsible for maintaining a clean and tidy work station. Other appropriate duties as allocated by the supervisor/manager. Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available. In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency. Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff. ## Person Specification ### Other **Essential** - Work well using own initiative and within a team - Able to cover any duty including early & late shifts/weekends/bank holidays/nights and also emergency cover ### Skills **Essential** - Computer skills - Excellent communication skills ### Knowledge **Desirable** - Knowledge of medical terminology - Hospital knowledge and experience ### Experience **Essential** - Telephonist experience/Call Centre ### Qualifications **Essential** - GCSE or equivalent ## Documents - [oh risk id (pdf, 320.6kb)](https://www.healthjobsuk.com/documents?vdoc=10342614) - [job description (pdf, 301.5kb)](https://www.healthjobsuk.com/documents?vdoc=10342613) - [recruitment documents (pdf, 383.5kb)](https://www.healthjobsuk.com/documents?vdoc=10342615) - [life at luhft benefits (pdf, 333.2kb)](https://www.healthjobsuk.com/documents?edoc=2664) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.