# Switchboard Operator / Telephonist > NHS job listing from Job Clerk for The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-operator-telephonist/890578b3-2ed4-48e7-a758-324e8766f028 - **Markdown:** https://www.jobclerk.com/job/switchboard-operator-telephonist/890578b3-2ed4-48e7-a758-324e8766f028.md ## Summary - **Status:** Live - **Employer:** The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust - **Town:** Oswestry - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent: 24/7 365 days a year coverage - **Employment type:** Part time, Flexible working, Other, 15 hours per week (24/7 365 days a year coverage involves weekends and 12 hours shifts) - **Closing date:** 2026-06-22T23:59:00.000Z - **Posted:** 2026-06-08T09:22:04.995Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Shropshire/Oswestry/The_Robert_Jones_Agnes_Hunt_Orthopaedic_Hospital_NHS_Foundation_Trust/Switchboard_operator_telephonist/Switchboard_operator_telephonist-v7978269 - **Application URL:** https://apps.trac.jobs/job-advert/7978269?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.rjah.nhs.uk ## Job Content ### Job overview We are looking for a Switchboard Operator/ Telephonist to provide a high quality standard of telephonist/receptionist duties within the hospital’s switchboard department. Ensuring the highest standard of customer care to staff, patients and visitors. 15 Hours per week , 24/7 coverage needed within shifts   - 365/6 days a year. Weekends. 6 & 12 Hours Shifts Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted. ### Main duties of the job To provide a high quality standard of telephonist/receptionist duties within the hospital’s switchboard department. Ensuring the highest standard of customer care to staff, patients and visitors. ### Detailed job description and main responsibilities - To operate the Switchboard System and Blick Multiotone Pager System without supervision.  Answering calls within the set performance criteria. - To be fully competent in activating the Pager System in event of cardiac arrest, medical emergency and Fire. - To implement the Hospital Accident and Emergency Procedures when required. - To assist hospital staff and the general public with information as and when required. - To take necessary action in the event of alarms being activated, ie ARC blood alarms, panic alarms etc. - To contact ‘on-call’ personnel, medical and non-medical as necessitates. - To put forward any ideas for improving the service. - To call Blood Bikes, Taxis when required - To take part in a rota system, covering 24 hours, seven days a week ## Job Details We are looking for a Switchboard Operator/ Telephonist to provide a high quality standard of telephonist/receptionist duties within the hospital’s switchboard department. Ensuring the highest standard of customer care to staff, patients and visitors. 15 Hours per week , 24/7 coverage needed within shifts - 365/6 days a year. Weekends. 6 & 12 Hours Shifts Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted. ## Job Description To provide a high quality standard of telephonist/receptionist duties within the hospital’s switchboard department. Ensuring the highest standard of customer care to staff, patients and visitors. ## Responsibilities To operate the Switchboard System and Blick Multiotone Pager System without supervision. Answering calls within the set performance criteria. To be fully competent in activating the Pager System in event of cardiac arrest, medical emergency and Fire. To implement the Hospital Accident and Emergency Procedures when required. To assist hospital staff and the general public with information as and when required. To take necessary action in the event of alarms being activated, ie ARC blood alarms, panic alarms etc. To contact ‘on-call’ personnel, medical and non-medical as necessitates. To put forward any ideas for improving the service. To call Blood Bikes, Taxis when required To take part in a rota system, covering 24 hours, seven days a week ## Person Specification ### Experience **Essential** - Experience in a similar role - Experience of switchboard **Desirable** - Customer services experience - Experience of admin and clerical duties - Experience within the NHS or public sector organisations ### Personal Qualities **Essential** - Commitment to equal opportunities and antidiscriminatory practice - Commitment to continuous self-development - Willing to see a job through until a satisfactory outcome has been achieved ### Qualifications/Training **Essential** - Educated to GCSE or equivalent standard. - Computer literate in MS Office **Desirable** - Customer Care Level 2 ### Skills and Competencies **Essential** - Ability to organise and prioritise work effectively - Ability to work on own initiative with minimum supervision and to problem solve - Ability to work as an effective team member - Ability to be proactive and support change - Ability to communicate effectively at all levels - Have a flexible and adaptable approach with the ability to work accurately - Professional telephone manner - Ability to remain calm under pressure ## Documents - [privacy notice (pdf, 178.0kb)](https://www.healthjobsuk.com/documents?edoc=2495) - [rjah - information pack (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=2796) - [rjah - information pack (pdf, 45.4kb)](https://www.healthjobsuk.com/documents?edoc=3009) - [rjah - information pack (pdf, 47.1kb)](https://www.healthjobsuk.com/documents?edoc=3010) - [job description and person specification (pdf, 216.4kb)](https://www.healthjobsuk.com/documents?vdoc=10260728) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.