# Switchboard Operator P/T Nights > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/switchboard-operator-pt-nights/3fa475f0-7bc7-4bd2-b0d1-a4d488322d3d - **Markdown:** https://www.jobclerk.com/job/switchboard-operator-pt-nights/3fa475f0-7bc7-4bd2-b0d1-a4d488322d3d.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa pro rata (unsociable hours enhancements) - **Contract type:** Permanent: (Enhancements Out of Hours) - **Employment type:** 18.75 hours per week (Part time nights 4 shifts on 7 shifts off 3 shifts on 7 shifts off recurring) - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-05-29T10:13:27.816Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Switchboard_OperatorAdministrator/Switchboard_OperatorAdministrator-v8042079 - **Application URL:** https://apps.trac.jobs/job-advert/8042079?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview As the first point of contact for the telecommunication service of the Bristol Hospitals of the Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust. Carry out all aspects of the responsibilities of an operator in a pleasant, courteous and professional manner at all times. Operators will be required to use their own initiative when dealing with situations outside the parameters of procedures ### Main duties of the job - Responsible for being the first point of contact for 9 of the trusts Hospitals, for receiving and distributing calls from the public, GP’s, internal callers, other Hospitals and agencies etc. Calls can be connected to either extension, exchange lines or to mobile staff via bleeps, mobile phones & Radio pagers. - To use initiative and sensitivity when dealing with unpredictable situations including enquiries from anxious patients, patients with mental health problems, language and /or disability barriers, the media, complaints etc. Ensuring an appropriate and empathetic response to all. - To operate the switchboard consoles and Bleep System to provide an efficient telephone service across the Trust. To respond in accordance with the designated written procedures when dealing with emergency and non- emergency requests ### Detailed job description and main responsibilities The main role is to answer calls internal and external from patients, careers and professionals in a calm, friendly and professional manner. You will come into contact with everyone from patients, relatives, Doctors, other colleagues, Stake Holders, Chief Executives of this and other Trusts, Callers from NHS England and Clinical Commissioning Groups, Contractors and other services. You will also deal with many emergencies from Cardiac Arrests to Fires and Intruder alarms.  We Just co-ordinate these emergences making sure the right people are informed and attend such situations. ## Job Details As the first point of contact for the telecommunication service of the Bristol Hospitals of the Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust. Carry out all aspects of the responsibilities of an operator in a pleasant, courteous and professional manner at all times. Operators will be required to use their own initiative when dealing with situations outside the parameters of procedures ## Job Description Responsible for being the first point of contact for 9 of the trusts Hospitals, for receiving and distributing calls from the public, GP’s, internal callers, other Hospitals and agencies etc. Calls can be connected to either extension, exchange lines or to mobile staff via bleeps, mobile phones & Radio pagers. To use initiative and sensitivity when dealing with unpredictable situations including enquiries from anxious patients, patients with mental health problems, language and /or disability barriers, the media, complaints etc. Ensuring an appropriate and empathetic response to all. To operate the switchboard consoles and Bleep System to provide an efficient telephone service across the Trust. To respond in accordance with the designated written procedures when dealing with emergency and non- emergency requests ## Responsibilities The main role is to answer calls internal and external from patients, careers and professionals in a calm, friendly and professional manner. You will come into contact with everyone from patients, relatives, Doctors, other colleagues, Stake Holders, Chief Executives of this and other Trusts, Callers from NHS England and Clinical Commissioning Groups, Contractors and other services. You will also deal with many emergencies from Cardiac Arrests to Fires and Intruder alarms. We Just co-ordinate these emergences making sure the right people are informed and attend such situations. ## Person Specification ### Aptitudes **Essential** - Able to retain information and pass on accurately - Ability to deal with Emergency Life or Death Situations Prioritising responses accordingly - Work Autonomously - Good time keeping and reliability - Ability to use initiative and resolve issues ### Skills and Abilities **Essential** - Excellent communications skills including confident and pleasant telephone manner - to have used a digital switchboard and Multitone bleeps system - prepared to train/mentor others - Good Spelling Skills ### Knowledge and Experience **Essential** - previous switchboard experience or customer focused role - working well within a team - Experience of work well under pressure and managing a demanding workload **Desirable** - Customer care - NHS experience - Nights or shift work ### Qualifications and Training **Essential** - Educated to GCSE Standard or Equivalent in Maths and English - Qualification in IT or proven use of IT packages **Desirable** - Customer Service NVQ or equivalent - Knowledge of Data Protection and Patient Confidentiality issues. - Typing/Word Processing Qualification ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) - [switchboard operator/administrator (pdf, 544.3kb)](https://www.healthjobsuk.com/documents?vdoc=10330648) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.